When patients reach out, they’re not just looking for care — they’re often anxious, in pain, or seeking reassurance. Clear, fast communication can make all the difference. But it’s tough to keep up with those expectations without the right systems in place. 

According to the Nextiva CX Trends Report, 98% of CX leaders say solid AI-to-human handoffs are critical, but only 10% have managed to do it well.

This is where healthcare call center software comes into the picture. They help you improve patient experience, reduce missed calls, and free your team to focus on delivering quality care. Explore the top options to pick the best tool for your needs.

What Is Healthcare Call Center Software?

Healthcare call center solutions are online tools that help manage patient calls, messages, and other forms of communication in one centralized location. They give you a clear way to handle requests, questions, and updates without relying on scattered systems.

You may also hear these tools called healthcare contact center software, medical call center software, or even hospital call center software. No matter the name, the goal is the same: to give healthcare providers a reliable healthcare phone system that supports every patient interaction from start to finish.

Why You Need a Healthcare Call Center

A full-featured patient contact center provides the necessary structure to effectively handle patient requests without overwhelming your staff. It helps your team manage patient inquiries efficiently, reduces missed calls, and ensures that every patient interaction is tracked and handled with care.

Here are some key benefits:

• Improves patient satisfaction by making communication faster and easier
• Keeps all patient data in one place, so your team can respond with confidence
• Balances routine tasks and patient requests without burning out your staff
• Helps you stay competitive — smooth communication is key to great care

7 Best Healthcare Call Center Software 

Here’s a quick comparison of the leading platforms that help you improve healthcare CX, including their key feature, G2 ratings, and starting prices:

Software	Best for	Starting price (billed annually)	Key features	G2 Rating
Nextiva	Unified communications in healthcare	$15 per user/month (billed annually)	Intelligent call routing, omnichannel support, HIPAA compliance, and real-time analytics	4.5/5
Five9	AI-powered call routing	$119 per seat/month	AI-driven routing, virtual assistants, and automation for patient inquiries	4.1/5
Talkdesk	Scalable cloud solution	$85 per user/month (3-year commitment)	Secure EHR integrations, multi-channel access, and self-service options	4.4/5
Genesys Cloud CX	Large organizations	$75 per user/month (billed annually)	Appointment management, AI call routing, and seamless system integrations	4.4/5
Nice CXone	Advanced analytics	$71/user/mo	Real-time dashboards, AI routing, and custom workflows	4.3/5
CallHippo	Budget-friendly healthcare support	$0 per month (limited features)	Multi-device calling, call recording, and easy app integrations	4.4/5
Dialpad	AI-driven transcriptions	$15 per user/month (billed annually)	Live call transcription, AI coaching, and performance analytics	4.4/5

1. Nextiva
2. Five9 
3. Talkdesk
4. Genesys Cloud CX
5. Nice CXone
6. CallHippo
7. Dialpad

1. Nextiva

• Best for: Unified communications in healthcare
• G2 rating: 4.5/5

Nextiva is one of the most trusted healthcare call center companies, helping practices of all sizes deliver reliable and secure communication. With its unified platform, you can manage patient calls, video visits, and messages in one place. This makes it easier for your team to provide consistent patient support without having to juggle multiple systems.

With its roots firmly planted as a leader in business phone service, it’s only natural that it delivered its solutions to the contact center world. In 2024, the company acquired a leading contact center platform to its portfolio, making it a highly versatile and preferred solution for communications technology.

Nextiva brings the power of a centralized call center in healthcare for clinics, hospitals, and other healthcare organizations. Your staff can access patient information quickly, track requests, and deliver excellent customer service during every call. It’s designed to improve operational efficiency so your team can focus more on care than on administrative tasks.

Nextiva also offers advanced features, such as intelligent call routing and interactive voice response (IVR). These tools help reduce call volume, speed up responses, and enhance patient satisfaction. With its simple setup and rock-solid integrations with existing healthcare systems, Nextiva is an ideal choice for providers seeking to streamline operations and improve the overall patient experience.

Price

Nextiva offers flexible pricing to fit different needs. For small businesses, there are simple tiered plans based on features. For enterprise customers, Nextiva provides user-based, usage-based, or concurrent pricing models to give larger teams more control and scalability.

Prices for small businesses (billed annually): 

• Core: $15 per user/month
• Engage: $25 per user/month
• Power Suite CX: $75 per user/month

Price for enterprises:

• Essential: Starts from $75 per agent/month
• Professional: Custom
• Premium: Custom

Key features

• Intelligent call routing and IVR for faster patient communication.
• Omnichannel messaging and communication across phone, video, and messaging.
• Real-time analytics to track patient interactions and improve outcomes.
• HIPAA compliance to protect sensitive healthcare data.
• Advanced analytics for better decisions and valuable insights.
• Seamless integration with electronic health records (EHRs) and existing systems.

2. Five9

• Best for: AI-powered call routing
• G2 rating: 4.1/5

Five9 is a strong medical call center option for those who want to use AI to manage large call volumes. Its tools help match patient inquiries with the right call center agent, making operations smoother and more efficient.

It also supports self-service options and intelligent virtual agents, so patients can get immediate assistance without long wait times. This frees your staff to focus on patient care while still delivering efficient service.

Price

Five9 keeps its pricing straightforward for entry-level plans, with more advanced options available through custom quotes. Here’s what Five9’s pricing looks like:

• Digital: $119 per seat/month
• and Core plans: $159 per seat/month
• Premium, Optimum, and Ultimate plans: Custom quotes 

Key features

• AI-powered call routing to connect patients to the appropriate department.
• Virtual assistants for basic support and automating routine tasks.
• Tools to improve efficiency in managing patient calls.

3. Talkdesk

• Best for: Scalable cloud solution
• G2 rating: 4.4/5

Talkdesk is built for healthcare professionals who need flexibility and scale. It helps healthcare organizations streamline communication while keeping patient data security top of mind.

Its smart design makes it easy to add various communication channels, so patients can reach you by phone calls, chat, or apps. That makes the patient journey smoother and helps boost customer satisfaction.

Price

Talkdesk offers multiple pricing tiers depending on the features and level of service you need. Here’s what Talkdesk’s pricing looks like based on a three-year minimum commitment:

• CX Cloud Digital Essentials: $85 per user/month
• CX Cloud Voice Essentials: $105 per user/month
• CX Cloud Elite: $165 per user/month

Key features

• Built-in safeguards for healthcare data and EHRs
• Call transfers and routing tools for better patient-agent workflow
• Options for self-service and faster patient access

4. Genesys Cloud CX

• Best for: Large organizations
• G2 rating: 4.4/5

Genesys Cloud CX is a popular choice for large healthcare organizations with complex call center operations. It offers call center software for healthcare providers that need advanced tools to handle high call volumes and multiple locations.

With features like appointment management and intelligent call routing, it directs patient queries to the right department without delay. That means smoother patient communication, better health outcomes, and more streamlined communication across teams.

Price

Genesys offers tiered plans designed to fit different business needs, from basic communication tools to advanced AI-driven customer engagement. Genesys’ pricing comes with four plans (billed annually):

• Genesys Cloud CX 1: $75 per user/month
• Genesys Cloud CX 2: $115 per user/month
• Genesys Cloud CX 3: $155 per user/month
• Genesys Cloud CX 4: $240 per user/month

Key features

• Appointment management to simplify scheduling and improve patient access.
• Call routing with AI to support center agents and deliver better health outcomes.
• Flexible integrations with existing systems for seamless communication.

5. Nice CXone

• Best for: Advanced analytics
• G2 rating: 4.3/5

Nice CXone is designed for larger teams that want deeper insights into call center operations. It offers reporting and monitoring tools to track agent performance and patient trends in real time.

Its platform also helps reduce reliance on human intervention by using automation and AI, while still giving patients the personal touch when they need it.

Price

Nice CXone offers a wide range of pricing plans to match various business needs — from digital-only agents to comprehensive omnichannel support with advanced features. 

Here’s the breakdown: 

• CXone Mpower Digital Agent: $71/agent/mo
• CXone Mpower Voice Agent: $94/agent/mo
• CXone Mpower Omnichannel Agent: $110/agent/mo
• CXone Mpower Essential Suite: $135/agent/mo
• CXone Mpower Core Suite: $169/agent/mo
• CXone Mpower Complete Suite: $209/agent/mo
• CXone Mpower Ultimate Suite: $249/agent/mo

Key features

• Analytics dashboard for performance and trends
• AI-powered call routing with minimal wait times
• Custom workflows for improved patient communication

6. CallHippo

• Best for: Budget-friendly healthcare support
• G2 rating: 4.4/5

CallHippo makes it easy for small practices to manage calls without breaking the bank. It provides all the tools you need to run a simple yet effective call center setup.

With flexible communication channels, patients can reach you through phone, SMS, or VoIP, making it a solid option for growing clinics.

Price

CallHippo’s pricing tiers are split between low and high call volumes. You can start with the basics or move up to a more feature-rich suite as you grow. All of these pricing tiers are billed annually:

• Essential Basic: $0 per month (limited features)
• Essential Starter: $18 per user/month
• Essential Professional: $30 per user/month
• Essential Ultimate: $42 per user/month
• Pro Suite Bronze: $32 per user/month
• Pro Suite Silver: $40 per user/month
• Pro Suite Platinum: $48 per user/month
• Pro Suite Enterprise: Contact CallHippo

Key features

• Multi-device calling and SMS support.
• Call recording and analytics for better oversight.
• Easy integrations with existing apps.

7. Dialpad

• Best for: AI-driven transcriptions
• G2 rating: 4.4/5

Dialpad gives healthcare industry professionals real-time call transcriptions and AI coaching. This helps your staff respond quickly, avoid missing critical details, and provide accurate information to patients. By reducing errors and improving response times, it directly supports a smoother patient experience.

It’s also built for modern teams, offering smooth connections across devices and smart features that learn from past conversations. You can switch from desktop to mobile without losing context, and its AI insights help improve team performance over time. These capabilities make it easier to manage high call volumes while keeping patients satisfied.

Price

Dialpad offers flexible plans to fit the needs of small teams and large healthcare organizations alike. Whether you’re just getting started or need advanced features for a full-scale call center, there’s a plan that can work for your team. 

You get three plans under Dialpad’s pricing structure, all of which are billed annually: 

• Standard: $15 per user/month
• Pro: $25 per user/month
• Enterprise: Contact us for pricing

Key features

• AI-powered live transcriptions.
• Built-in video meetings and messaging.
• Call analytics for performance insights.

Healthcare Call Center Key Features and Capabilities

An efficient healthcare call center software goes beyond basic calling and offers features like HIPAA compliance, intelligent call routing, and seamless automation.

Here’s how these features can help you make a difference:

• HIPAA compliance: Keeps patient data safe and aligns with health insurance portability rules to protect sensitive information.
• Omnichannel customer experience: Lets patients connect through phone, chat, video, or email for a seamless experience.
• Interactive voice response: Directs patients to the right department quickly, lowering call volume for staff.
• Reporting and analytics: Offers insights into call trends, helping leaders make decisions that improve patient communication and care.
• Intelligent call routing: Matches patient needs with the right agent or department for faster and more accurate support.
• Integration: Seamlessly connects with electronic health records and CRM systems, giving agents real-time access to patient information and medical history.
• Ease of use for medical staff: Offers a simple and intuitive interface so you can focus on patient care instead of tech struggles.
• Secure mobile apps and patient portals: Extends support beyond phone calls, giving patients safe access to their records and care teams.
• AI and automation: Provides virtual assistants for after-hours support, reducing wait times and handling simple requests.

Some tools also help with workforce management. With call center workforce management software in healthcare, your teams can schedule and balance workloads more effectively.

Healthcare Call Center Benefits 

A healthcare call center gives your team the tools to manage calls, data, and patient needs in a way that supports both staff and patients. Here’s how it makes a difference:

• Improved patient experience: Patients get quick answers, clear communication, and feel cared for every step of the way.
• Increased operational efficiency: Staff save time by streamlining processes and cutting down on repetitive tasks.
• Adherence to regulatory compliance: Built-in safeguards keep sensitive data secure and ensure call center HIPAA standards are met.
• Reduced wait times: Smarter routing and self-service tools connect patients to the right help without long delays.
• Data-driven decision-making: Analytics give leaders insights into call trends, helping them adjust resources and improve service.

How To Choose the Right Healthcare Call Center Software 

Finding the right platform starts with defining your business needs — whether that’s handling more patient calls, streamlining scheduling, or reducing administrative work. 

Look for a solution that offers scalability so it can grow with your practice, and make sure data security is built in to protect sensitive records. Beyond that, consider ease of use, integration with existing systems, contact center compliance factors, and tools that support patients and staff for long-term success.

Provide Exceptional Patient Care With Nextiva

Nextiva gives you the tools to meet and exceed patient expectations. It streamlines communication, safeguards sensitive data, and keeps your team focused on care instead of call chaos. From intelligent call routing to HIPAA-compliant security, Nextiva is built to support healthcare practices of every size. 

Book a free demo today to explore how Nextiva can help your business and deliver the level of care your patients expect.

Healthcare Call Center Software FAQs