Get a demo
Icon Image Direct Comparison

Nextiva vs Five9

See why Nextiva’s contact center software reigns supreme—industry-leading uptime, 24/7 customer service, and exceptional ease of use.

  • Empower your agents with powerful AI and cloud-based automation

  • Deliver seamless omnichannel experiences with our all-in-one platform

  • Reduce cost per contact, grow revenue, and build brand loyalty

Request a demo

Nextiva is the only all-in-one unified CXM platform, streamlining all your communications in one place. Plus, we offer 24/7 support, easy onboarding, and industry-leading uptime.

VS

Five9’s uptime promise falls short due to customer reports of consistent outages, poor quality, and a lack of support. Their CCaaS solution doesn’t add up to full-service CX coverage—it’s just half of the equation.

Tells the tale

Nextiva outperforms Five9 in a direct comparison on G2, establishing itself as the premier choice.

4.0 out of 5

4.5 out of 5

Nextiva vs. Five9 at a glance

 
Voice, SMS, chat, email, digital channels
 
Unified UCaaS & CCaaS software
 
Intelligent & skills-based routing
 
24/7 support for all customers
 
AI-powered sales support
 
Blended inbound & outbound
 
100% API-driven platform
 
Workforce management
 
International numbers & service
 
Zero maintenance windows
 
Advanced CX analytics
 
99.9999% uptime
 
Advanced IVR capabilities
 
Get a demo

Nextiva, top leader in the 2024 G2 Grid®

The user community’s choice of best call center software. This achievement speaks to Nextiva’s dedication to creating stronger human connections with customers, while reducing cost and complexity.

Real customers, real results

“Upon deploying real-time transcription and agent assist, our agent close rate improved by 33- 40%.”

Justin Franklin

Director of Communication and Engagement
Cedar Financial

Verified Nextiva customer

“With the support of skills-based routing Ontrak is achieving industry leading successful first-call resolutions . The platform empowers every interaction with precision and empathy.”

Brianna Brennan

CIO
Ontrak Health

Verified Nextiva customer

“Based on our confidence in the capabilities of Nextiva contact center platform, Sequential Tech’s business development and sales pipeline has expanded to include 2x the volume of multi- & omni-channel bids.”

Michael Fitzpatrick

Chief of Technology
Sequential Tech

Verified Nextiva customer

Experience Nextiva

Trusted by 1 million+ users

I’m a big fan of Nextiva.

Steve Wozniak

Co-founder at Apple

Let’s talk about how to build great customer journeys together.

Nextiva uses the information you provide to us to contact you about our relevant content, products, and services. You may unsubscribe at any time. For more information, check out our Privacy Policy.

Trusted by millions
of users daily

G2 Rating

4.6/5

TrustPilot Rating

4.8/5

I’m a big fan of Nextiva

Steve Wozniak

Co-founder at Apple

800-799-0600

800-799-0600

Get Started with Nextiva

Schedule a 30-minute product demo with expert Q&A.

We’re committed to your privacy. Nextiva uses the information you provide to us to contact you about our relevant content, products, and services. You may unsubscribe from these communications at any time. For more information, check out our Privacy Policy.