7 Best Telzio Alternatives & Competitors To Check Out

February 23, 2024 7 min read

Alex Doan

Alex Doan


Not all cloud-based phone systems offer the same features, pricing, support, and capabilities. Telzio is another phone service you need to examine further to see if it fits your team well.  

As your company grows, your use of a business phone system will evolve. For instance, your current solution might not support automated workflows or allow you to instantly set up a call center

It’s time for a change. 

We’ll help you find a better Telzio alternative, and we’ll show you a comparison of how its top competitors can better meet your business needs. 

Why Customers Look for an Alternative to Telzio

Telzio has its strong points, but there are a few things that encourage business phone users to look for other alternatives, including the following: 

Cost and flexibility concerns

For phone calls, Telzio charges you per minute. Businesses with high call volumes incur huge, unexpected costs, making it challenging to benefit from the service. Telzio’s pricing model may not suit all business types, nudging professionals to find alternatives that align with set budgets. 

As of January 2024, Telzio offers two plan options: Bundled Minutes and Committed Use. For local numbers, the Bundled Minutes plan is $50 per month (1,000 minutes) with extra costs for additional numbers and added services. The company offers more flexibility with the Committed Use plan. However, the minimum commitment is $250 with per-minute pricing for local, toll-free, and international numbers. 

The Telzio phone system carries a significant cost as your usage increases. 

Functionality needs

Compared to other Voice over Internet Protocol (VoIP) providers, Telzio lacks decent messaging support and the ability to use a physical fax machine alongside a cloud fax option.

VoIP features

User reviews suggest these issues have disappointed some users and left them with limited communication options. 

Telzio could be a reasonable choice for your business’s standard phone service, but if you’re seeking a more comprehensive solution, consider other phone systems. 

Mobile app improvements

Although the company has improved, many users felt Telzio’s mobile application was weak. Per reviews, some users prefer desktop applications over Telzio’s web-based calling system. 

When using the mobile app, a few users experienced technical issues like lag in call connections and occasional connection problems, impacting customer experience. Telzio has responded to such reviews and is making the required improvements in the new version of the application.

Telzio analytics dashboard

What Are the Strengths of Telzio? 

Although per-minute pricing costs rise for businesses with high call volumes, startups and some small businesses with lower call volumes find pay-per-minute pricing to be beneficial. 

However, in the long run, professionals might find such pricing to be cost prohibitive. Some users feel there are a few upsides of the Telzio software, including the following: 

User-friendly interface

Telzio comes with a simple interface for both the administrator and the user, making usage easier and potentially reducing setup time. 

Some professionals appreciate the layout of the web application. Administrators like the control panel, and the UI allows easy changes. 

Customizable call flows and accessibility

Telzio users can effectively manage call flows and direct calls to the proper team members. The software encourages global usage by providing direct inward dialing numbers in several countries.

Top 7 Alternatives to Telzio

Below are a few alternatives you can consider if you’re looking to add a better VoIP phone system or cloud call center solution to your company. 

1. Nextiva

Nextiva’s VoIP phone system offers superior call quality with an impressive uptime of 99.999%. It includes unlimited calling in the U.S. and Canada with a user-friendly and reliable mobile app. The phone system perfectly caters to medium-sized businesses’ needs. 

Small and medium-sized businesses can benefit from Nextiva’s unified communication as a service (UCaaS) platform that facilitates team collaboration and provides insights into call analytics. 

Nextiva cloud PBX

Below are some of Nextiva’s highly rated features.

You can access advanced features like interactive voice response, business call forwarding, voicemail transcription, call recording, and more. 

Nextiva offers a free trial, and below are some notable details about its pricing. 

  • Essential plan costs $18.95 per user per month. 
  • Professional plan costs $22.95 per user per month
  • Enterprise plan costs $32.95 per user per month. 

Nextiva’s pricing varies based on the number of users and term length. The intelligent cloud contact center platform’s pricing is available in detail.

The best hosted PBX for teams.

The modern PBX has arrived. See how support and sales teams scale faster.

2. Grasshopper

Grasshopper is a phone system for small businesses and solopreneurs. It offers virtual phone numbers with flexibility and ease of use. The software lets you separate work and personal conversations while allowing you to route incoming calls. 

grasshopper phone service

Below are some features of the Grasshopper phone system

Grasshopper is available only in the U.S. and Canada. It may not be suitable for businesses that operate globally or have plans to expand internationally. 

3. Aircall

Aircall provides a hosted call center with decent audio quality. Its user-friendly interface comes with a variety of features, including recording and tagging calls and integrations with CRM software. 


Below are some features of Aircall. 

Users appreciate Aircall’s ease of use and UI, but some encounter issues with call quality and the platform’s ability to integrate with their homegrown CRM software. 

4. Ooma

Ooma’s phone service comes with a variety of features, including call blocking, virtual receptionist, and voicemail forwarding. The company offers a mobile app, and you can integrate the software with Google Workspace and Salesforce.

Source: GetVoIP

Below are some features of Ooma. 

Many users say positive things about Ooma’s technology, features, and pricing. However, there are concerns about weaker security, authentication, and limited customization options on the admin portal. 

Related: Ooma Business Pricing: Is it Worth it?

5. CloudTalk

CloudTalk lets businesses integrate with CRM, record calls, and route inbound omnichannel calls. The platform lets you manage calls and view analytics for easy reporting on past and present data.


Below are some features of CloudTalk.

CloudTalk users find lightweight telephony with easy integration useful. They feel the software has responsive customer support and reasonable pricing. On the other hand, some users might face limitations in the mobile app and in the interface’s intuitiveness. 

6. GoTo Connect

GoTo Connect lets users customize call flows, record conversations, and get detailed insight into customers’ or prospects’ discussions with the team. Although its reputation is decent in the market, users feel it has limited features compared to competitors. 

gotoconnect phone service

Below are some features of GoTo Connect. 

While GoTo Connect’s online portal may be confusing for some and may not provide 24/7 support, many users feel GoTo Connect is reliable, easy to use, and a value-for-money product. 

7. 8×8

8×8 offers VoIP service to businesses of various sizes. It’s a reliable service provider with a unified communication platform and extensive feature set, helping companies manage local and international calls, toll-free numbers, SMS, and other communication in one place. 


Below are some features of 8×8. 

The 8×8 interface and setup process may be a bit complicated, but many users appreciate the platform’s flexibility, reliability, and scalability. 

The Verdict? Nextiva Wins

Nextiva’s reliability, variety of features, pricing, and user-friendliness make it the top alternative to Telzio for business phone systems.  

Small business and enterprise organizations get an all-in-one business communication tool without breaking their budgets. Its predictable pricing, vast feature set, and friendly 24/7 support (on every plan) tip the scale in its favor. 

📈 Case Study: DirectBuy Scaled Its Customer Experience with Nextiva

The best hosted PBX for teams.

The modern PBX has arrived. See how support and sales teams scale faster.

Alex Doan


Alex Doan

Alex Doan is an experienced senior marketing professional specializing in propelling growth for both B2B and B2C companies. Proficient in streamlining marketing operations for seamless sales transitions, utilizing analytics and consumer insights to achieve measurable outcomes. Committed to enhancing lead and customer experiences through effective journey mapping.

Posts from this author
Call badge icon