Nextiva Turns 10! Celebrating Ten Years of Innovation and Amazing Service

May 15, 2018 8 min read

Gaetano DiNardi

Gaetano DiNardi

Nextiva turned 10 years old today! It’s been an amazing decade of innovation filled with amazing growth, and we have big plans to continue setting new standards in the world of cloud communications.
Even though we have a future-focused mindset, we can’t help but reminisce and look back fondly on all the great moments that brought us to where we are today.
Let’s take a stroll down memory lane, shall we?

After setbacks and successes during the era of the dot-com boom, Tomas Gorny co-founded Nextiva.
Nextiva’s 1st office: Our first office was located near Tempe Town Lake, and our team was small but mighty. We started with four employees huddled around two tables and stayed that way until 2008.
May 2008:  Nextiva was officially in business! It was exciting to finally provide business phone service. Nextiva’s strategy has always been rooted in innovation and a dedication to providing Amazing Service®.
On May 15, 2008 we signed up our first customer.
NextOS 1.0 launched. This was our first platform and offered reliable business service to a variety of companies of all sizes.
June 2008: Nextiva was voted the #1 Business VoIP provider. We received this award based on feedback from site visitors about customer service, price, and reliability.
March 2009: Nextiva won the Product of the Year award from Unified Communications Magazine.
Nextiva’s 2nd Office: We set up shop near Tempe Town Lake in a small space not much bigger than a doctor’s office. We stayed there for about a year, but once we hit 30 employees we had to migrate again.
October 2009: Nextiva introduced vFAX (virtual fax service). Paper jams be gone! This virtual fax service changed the way business fax systems operated, with a powerful yet affordable business fax solution. vFAX was designed for ease of use and flexibility. It allowed users send and receive faxes from traditional fax machines, use email, mobile devices and even send and receive faxes from most Microsoft applications (such as Word and Excel).
In 2009, Nextiva experienced a record growth of over 400% in new business customers.
April 2010: Nextiva won Product of the Year award again. Our simple approach to office telephony was radically altering the economics of the business telephone market.
December 2010: For the second year in a row, Nextiva was recognized as the Top Business VoIP Provider.
January 2011: During the holiday season, Nextiva donated more than 400 meals (535 pounds!) to United Food Bank.

2011: We started providing top-notch business phone service for Conan and his team. See more of our customer success stories.
NextOS 2.0 released.  NextOS 2.0 was a next-level game changer – the platform introduced an exciting lineup of enterprise-level features that were robust and easy to use. The interface was an intuitive portal that was scalable, reliable, and accessible for businesses of all levels.

December 2011: The Phoenix Business Journal named Nextiva as one of the Best Places to Work. We also won this award in 2012, 2013, 2014, 2015, and 2016
Nextiva’s 3rd office move. In December of 2011, we moved to our current headquarters located off of Chaparral and Pima in Scottsdale. At the time we only occupied the 3rd floor with about 200 employees. Flash forward to today (May 2018), we currently take up almost all three floors and have over 800 employees based out of our Scottsdale, AZ Headquarters.
January 2012: We received the Internet Telephony Product of the Year Award. Nextiva Office was recognized for its innovation in VoIP business communications.
Nextiva Welcomed Ira Feuerstein to Lead North American Partner Program. In this role, Feuerstein brought an innovative and disruptive approach to the channel market, with a focus on telecommunications master agents as well as technical and managed service providers. At Nextiva, he introduced the concept of the Amazing Channel Program for agents that wanted to be part of a unique and rewarding community that represented the cloud communications and collaboration world.
January 2014: Nextiva App Released.

The Nextiva Amazing Partner Program was launched. The Partner Program was designed for VARs, Master Agents, IT Service providers, Consultants, and Franchise organizations who wanted to add cloud communication solutions to their product portfolio and earn a recurring revenue stream. Our goal with this program was, and still is, to maximize earning potential for our dedicated partners. Our partners have been instrumental to our success and we greatly value their commitment to Nextiva.

Nextiva Cares was founded. Nextiva Cares is our philanthropic branch dedicated to helping those in our Phoenix community. Each month the team is able to give back to the local organizations we support. Nextiva Cares allows us to make an impact on people’s lives, our community, and the organizations that are meaningful to us. It allows us to be active participants in improving the world in which we live.
March 2015: Nextiva received two Stevie Awards in Sales and Customer Service Category.
November 2015: Deloitte’s Technology Fast 500™ ranked us as one of the fastest growing technology, media, telecommunications, life sciences and clean technology companies in North America. This recognition also meant that Nextiva’s the fastest growing tech company in Arizona.
We also received the 2015 North American Hosted IP Telephony and UCC Services Customer Service Leadership Award for our dedication and exceptional customer service. 

“Partners highly value Nextiva’s responsiveness and rate Nextiva’s customer service ‘second to none’”, says Frost & Sullivan Program Director Elka Popova. “Through regular surveys conducted by Nextiva, 93 percent of customers give the provider a service rating of ‘Highly Satisfied’.”

NextOS 3.0 and Voicemail to Text launched.
NextOS 3.0 gave Nextiva Office customers a brand new, easy-to-use interface which enabled them to take advantage of powerful features without needing extra help, giving them greater control over their phone systems.
Voicemail to Text converts voice messages into text messages and delivers them straight to your phone.
Nextiva Analytics allowed businesses to make data-driven decisions.
With the release of Nextiva Analytics, businesses were finally able to get actionable insight with next-level business intelligence software.

March 2016: We donated over $12,800 to Phoenix Children’s Hospital. Through Nextiva Cares, we ran a social media campaign throughout the month of February to raise awareness for Phoenix Children’s Hospital’s trauma center. We donated $1 for every engagement their posts about the philanthropic partnership on LinkedIn, Facebook, Twitter and Instagram received.
June 2016: Get VoIP magazine recognized Nextiva for having the fastest response time! Amazing Service has always been  ingrained in our DNA – we strive to always keep our customers happy and delight them by giving them a hassle-free experience.
September 2016: We opened our first office in Europe to keep on providing Amazing Service to our customers. 

Tomas Gorny, Nextiva Co-founder and Steve Wozniak, Apple co-founder

October 2016: Nextiva introduced NextCon, a conference focused on accelerating and helping businesses grow. The first conference featured over 50 speakers and 40 sessions focused on entrepreneurship, business development, sales, marketing, IT, customer service, and operations. Among the speaker lineup was Apple co-founder, Steve Wozniak, and former chief evangelist of Apple, Guy Kawasaki.
NextCon has been a huge success and is now held on an annual basis.

Nextiva employees at Nextcon 2016

November 2016: Nextiva is again named one of the fastest growing technology companies in North America by Deloitte’s Technology Fast 500. We also announced how NextOS will help solve the business communications crisis.
It was a big year for Nextiva! Call Flow Builder, Setup Wizard, Advanced Call Recording – a one-of-a-kind innovation that integrated seamlessly with Analytics, Miami PoP, and Visual Voicemail enter the picture.
May 2017: Tomas Gorny named Arizona’s Top Tech CEO. Gorny was chosen for his strong leadership style, keen focus on innovation, involvement in the local community through job creation and philanthropic efforts, and track record of creating one of Arizona’s top workplace environments.

October 2017: NextCon round two!
NextCon 2017 focused on the customer experience as the key driver of business success and gave attendees actionable tools and innovations that put the customer first. Attendees were able to see exciting speaker presentations, participate in workshops, and see Tomas Gorny’s keynote presentation live.

NextCon 2017 featured:
XBert Bar: Attendees were able to connect with a Nextiva XBert to learn how to better leverage their products and streamline their communications.
XBert Experience: This experience provided hands-on training and play with the most exciting tools and technology in the industry.
Next-Gen Nextiva: Guests were given a sneak preview of the latest technology and were among the first to experience NextOS, the revolutionary all-in-one communication platform for providing Amazing Service®.

March 2018: Nextiva won a Bronze Stevie Award for Sales and Customer Service. This was a top honor for us and really showed our dedication to Amazing Service®. This is the fourth year in a row we’ve been awarded!
April 2018: The Aragon Research Globe recognized Nextiva as an Innovator in the unified communications industry.

“We constantly strive to create the best products and solutions to suit the ever-changing needs of today’s businesses,” says Yaniv Masjedi, CMO.

May 2018: The Phoenix Business Journal ranked Nextiva as one of the 2018’s Healthiest Employers in the mid-sized category.
We reached 1,000 employees! Our team is mostly based in Scottsdale, AZ, but we also have satellite offices located across the U.S. and an office in Europe. We also opened an office in Silicon Valley to support part of our sales team.
Tomas Gorny shared his insights and growth strategies on this Forbes feature; B2B Strategies That Landed Tomas Gorny A $1 Billion Deal.

On May 12, we celebrated the upcoming launch of NextOS with a vintage Nextiva Airlines aviation-themed party. It was a night to remember and a wonderful way celebrate this milestone together as a team.
nextos launch
NextOS launched on May 14, 2018!

“We are living in the era of the customer,” says Tomas Gorny, Chief Executive Officer of Nextiva. “Expectations have never been higher, and while businesses are hearing more from customers, they are understanding less. Data is everywhere, but never where you need it. NextOS solves these problems.” 
“VoIP is to Nextiva as books were to Amazon. The tools on the NextOS platform empower businesses to gain a holistic view of their communications and customer interactions without the use of siloed, fragmented tools.”

NextOS is our all-in-one communications platform that gives the client a holistic view of the customer’s experience and journey. We also released three powerful new tools — Nextiva Chat, Nextiva CRM, and Nextiva Surveys.
Nextiva Chat: Team chat software lets you connect with coworkers in real time.
Nextiva CRM: Manage all your customer interactions in one place and gain the insight you need to turn customers into fans!
Nextiva Surveys: Collect the answers you need with survey software that lets you understand your audience better. Make better decisions for your business.
Visit our website to see all of our press wins and news through the years.

*Nextiva was technically founded in 2006, but we consider our “birth year” 2008 since that’s when we landed our first customer and were officially in business! The years prior were dedicated to setting up the groundwork for success.

Gaetano DiNardi


Gaetano DiNardi

Gaetano DiNardi led demand generation at Nextiva and has a track record of success working with brands like Major League Baseball, Pipedrive, Sales Hacker, and Outside of marketing, Gaetano is an accomplished music producer and songwriter. He’s worked with major artists like Fat Joe, Shaggy, and loves making music to stay turbocharged.

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