best communications for business

10 Things to Consider When Choosing a Communications Provider

By July 21, 2017 No Comments

Business owners face dozens of decisions every day; one of the most important is choosing the right communication tool.  

That’s where cloud communications come in. More businesses than ever before are moving to the cloud thanks to ease of use, reliability, agility to accept calls anywhere/on all devices, and cost savings.

The problem? Entrepreneurs often don’t know which provider to choose. To help with the decision-making process, market research firm Frost & Sullivan recently published a whitepaper titled Top 10 Factors to Consider When Selecting a Cloud Communications Provider.

tips to get loyal customers and fans

Mondays with Mike: 5 Surefire Strategies to Get Raving Fans

By July 17, 2017 No Comments

Customers are great.  They’re the lifeblood of our companies.  But super fans?  They’re the ones who make it a joy to get out of bed every morning.  Loyal, devoted fans are willing to pay premium prices for the services they value so much, and they’re eager to tell everyone they know how great your company is.

My business – Profit First Professionals – has been going through a huge growth phase, and I attribute much of that growth to our fans – the folks who can’t live without us.  And here’s how we created those fans.


Nextiva Cares & CASS Combat Homelessness in Arizona

By July 11, 2017 No Comments

This June, Nextiva Cares worked with Central Arizona Shelter Services (CASS) to help the homeless in the Phoenix community in a way that is often overlooked – with clean and new bras and underwear.

Nextiva Cares volunteers kicked off the month on June 1st by organizing hundreds of donated items at CASS’s Single Adult Shelter in downtown Phoenix that shelters over 400 homeless men and women each night and 4,100 people annually.  For more information about what our volunteers did during our visit, check out our ABC15 news story

Increase cash flow for your business with these simple tips

Mondays with Mike: Cash Crunch? Try These Strategies!

By July 10, 2017 No Comments

Every business has its ups and downs.  And there are countless ways to economize, strategize, and even take out a loan in a pinch.  But you know if you put company expenses on a credit card then you’re simply deferring the pain.  Borrowing money because your business isn’t profitable just isn’t workable long-term.

You need new revenue!

You may think that’s easier said than done, but every one of the tactics I outline below are ones I’ve used myself to drum up new business and make my bottom line  much healthier.  You can do it too.

Online business faxing

How to Send and Receive Faxes Online Without a Fax Machine

By July 5, 2017 No Comments

Wondering if you're the only business professional still using fax? You're not alone! Companies of different sizes and specializations, including lawyers, real estate agents, and doctors, use fax on a daily basis. It's quick and easy to get set up with an affordable online faxing tool so you can take your faxes on-the-go. 

how to give raises when you are short on cash

Mondays with Mike: How to Handle Employee Requests for Raises when You’re Short on Cash

By July 3, 2017 No Comments

So you’re growing your business.  You’re investing in your company’s future, which means there’s no extra cash to spare.  And you value your employees, knowing they’re the key to your future success.  So what do you do when a great employee approaches you for a raise?  It’s tough, but here are some practical strategies for lessening the blow when you have to say no.


How to Provide the Ultimate Customer Experience

By June 29, 2017 No Comments

Have you ever wondered how you could better serve your customers? Are you looking for a roadmap to the ideal customer journey? Do you think your Customer Experience could be better?

If you answered yes to that last one, you're probably right. Customer Experience is an evolving dynamic in every company, and it's a central component to business success. Dozens of companies are renowned for their customer service, from Nordstrom and Zappos, to Amazon and Nextiva. So how do you become one of them?