Traditional ERP was designed for Fortune 500 companies, but now there are solutions for small and mid-sized companies. Many entrepreneurs have begun to explore ERP, because it allows you to integrate all the key function areas of a business into one system including HR, sales, finance, transportation, shipping, inventory management, vendor management and more. ERP often runs in real-time, mediated by software and technology.
I know just how hard it can be to manage all the aspects of your business…after all, I’ve owned quite a number of different companies myself. So I get it. You’re busy. You’ve got eighty bazillion things on your plate, all of which matter to someone. But while I strive to grow my companies and deliver excellent service, there’s one thing I’ve learned that I absolutely cannot ignore: profitability.
You see, profit is the fuel that keeps my company running. It’s what allows me to employ so many great people. It’s what lets me provide security and income for my family. It’s what permits me to share time and resources with my community to make it a better place.
This year’s NextCon was a massive success! More than 700 attendees and dozens of world-class speakers descended upon Scottsdale’s Talking Stick Resort and Casino in October for three days of sessions aimed at helping participants boost their businesses and improve their customer experience strategies.
Just in case you missed it, here are the top 10 highlights of NextCon17, in countdown order.
There are hundreds of reasons clients leave one business for another. They might be moving and find another location more convenient. Maybe there’s an introductory offer that caught their eye. Or maybe it’s actually your fault, and you didn’t give them the excellent service you’ve staked your reputation on. Inevitably, though – whatever the reason – you’re going to be faced with a customer who’s moving on.
How you react matters for a number of reasons, not the least of which is the possibility of recovering that customer sometime in the future. Wondering what to do now that you’re down a client? Here’s my strategy:
While so many people celebrated this Thanksgiving with full bellies and plenty of leftovers, 1 in 6 Americans still face hunger every single day – even on days like Thanksgiving. So this November, Nextiva Cares supported Resurrection Street Ministry (RSM), a local food pantry in Mesa, Arizona, with a food donation drive at our headquarters in Scottsdale. RSM supports thousands of local veterans, senior citizens, homeless individuals, low-income families, and those suffering from afflictions and addictions.
Want more customers? One strategy that works better than advertising, SEO, or traditional marketing is when you turn your customers into a referral engine. If you can get your customer to convince others that your brand is worth buying from that is magic. Word of mouth referrals is the best kind of marketing there is….consumers trust one another more than they trust marketing messages, so by leveraging this you effectively get your customers to do your selling for you. Here are a few tips to generate more business through customer reviews and referrals:
There are many costs that can be cut in a business to simply boost profit, but the key is to be able to do it without sacrificing the company’s growth. Too many small business owners decrease their staff or marketing expenses as their first “knee jerk” reaction to cost savings. While this can save money, it also can stunt the growth of the company. Here is where the business should start: