Tuesday Tip: 5 Simple Steps to Using Data for Better Customer Service

By January 24, 2017 No Comments

Customers today have more options than ever before. They can compare your products and services to your competitors at the click of a smartphone button. That means customer service is often the deciding factor in whether you attract and retain a customer—or whether your competitor does.


Mondays with Mike: 7 TED Talks Every Entrepreneur Should See

By January 23, 2017 No Comments

I can’t say enough about TED talks.  The concept of taking a few minutes to explore personal, important stories that connect us and help us become better versions of ourselves is just a magnificent wonder.  I’ve collected some of my favorite TED talks that promote ideas all entrepreneurs should consider.


Mondays with Mike: Put Word of Mouth to Work for You

By January 16, 2017 No Comments

New customers bring you new revenue, new perspectives, and fresh inspiration.  But they don’t exactly fall into your lap.  It can take a significant amount of effort to bring in new customers, but it’s so worth it.

One of my favorite strategies is to use word of mouth to generate interest in your company.  If you can get your existing customers or your prospective customers talking about your company, you’re more than halfway there.  But before you can start a buzz, you need to realize what sorts of things actually attract attention.


4 Ways for Small Businesses to Survive Employee Turnover

By January 12, 2017 No Comments

Does your small business have an unavoidable propensity toward employee turnover? Some vital jobs are simply not interesting enough to attract long-term workers. They may leave unexpectedly or you may promote them as they become more knowledgeable. These days, you also may face a new employee turnover concern: millennials. Where baby boomers generally think twice before quitting their jobs, millennials might quit suddenly because of the appeal of an immediate sabbatical opportunity in East Pago Pago.


Work Your Biz Wednesday: What Is the Right Management Style for You?

By January 11, 2017 No Comments

If you own a business, you're automatically both a leader and a manager. Both of those roles are tough, and you need to make a decision about what kind of business leader you want to be. Your perfect management style will depend on what kind of business you run, your industry, your personality, and the people you hire to help you reach your goals.


Mondays with Mike: 7 Enviable Habits of Productive People

By January 9, 2017 No Comments

We all struggle with feeling like we’re not as productive as we should be.  But really, any discussion of productivity must begin with a definition.  You see, productivity isn’t necessarily about doing more, working more, or spending more energy.  Productivity is really about accomplishing what’s necessary and doing it as efficiently as possible. 

So productivity isn’t about working longer or harder.  It’s about working better, working smarter.  So how do you go about it?  Let’s take a look at eight traits that super productive people all share.


5 Ways to Hire – and Retain – Millennials in Your Small Business

By January 5, 2017 No Comments

You've heard the warnings about hiring millennials: they don't want to work hard, they lack focus, they don't show up for work regularly and more. Granted, when it comes to employee attitudes, times have changed. But, have you considered that maybe they're right?

On the surface, millennials seem to sport bad attitudes, but a deeper look indicates that most millennial employees need to be happy and engaged on the job. Isn't employee engagement the thing that dedicates them to the success of your company? If you use the following five tips to hire the right people and keep them engaged, your employees may stay longer… to your company's benefit.