How to set up call masking
Adjusting your phone number for outbound calls is easy with a cloud phone service. There are a couple of ways to mask your outgoing calls in Nextiva.
Individual users
1 Sign in to the Nextiva Voice Portal as an administrator.
2 Hover over the Users menu at the top and select Manage Users.
3 Click on the user you want to update.
4 Scroll down to the Phone Number section.
5 Change the Primary Phone Number to any number assigned to the user's location or none.
6 Click Save.
To use a masked phone number outside of the user's assigned location, please contact Nextiva Support.
Location-wide call masking
1 Sign in to the Nextiva Voice Portal as an administrator.
2 Hover over Locations and select Manage Locations.
3 Click the pencil icon next to your location.
4 Adjust your Location Outgoing Number and Location Caller ID fields.
5 Click Save.
This feature affects users without an assigned phone number.
Many companies choose to set a toll-free phone number for outbound dialing.
