How to set up call masking

Adjusting your phone number for outbound calls is easy with a cloud phone service. There are a couple of ways to mask your outgoing calls in Nextiva.

Individual users

1 Sign in to the Nextiva Voice Portal as an administrator.

2 Hover over the Users menu at the top and select Manage Users.

3 Click on the user you want to update.

4 Scroll down to the Phone Number section.

5 Change the Primary Phone Number to any number assigned to the user's location or none.

6 Click Save.

To use a masked phone number outside of the user's assigned location, please contact Nextiva Support.

Location-wide call masking

1 Sign in to the Nextiva Voice Portal as an administrator.

2 Hover over Locations and select Manage Locations.

3 Click the pencil icon next to your location.

4 Adjust your Location Outgoing Number and Location Caller ID fields.

5 Click Save.

This feature affects users without an assigned phone number.

Many companies choose to set a toll-free phone number for outbound dialing.

For more information about changing your outbound phone number, please read this support article.