If you have entered in the correct calling name but you aren’t showing the correct information on outbound calls, we may need to request this update at the carrier-level.
Please Email Us with the following:
- Phone number(s): (that we are changing caller id on)
- Address: (required by some carriers to update caller id, but is not published)
- Exactly what you would like caller ID to say: (15 characters or less, including spaces)
- Your account security PIN: (required to authorize us to make these changes)
We are unable to update the calling name on toll free and fax numbers at this time.
Also, please make sure that the caller ID field is the same as your request. You can check this here.
Once we have this information we will send in a request to the carrier to update your caller ID. Our update can take about 15 business days to complete.
We will inform you via email once we have completed everything on our end.
At that point we need to allow time for the other nationwide carriers to update their databases. This can’t be expedited, unfortunately, and may take 2-4 weeks.