Best Tools for Workplace Communication in 2025

Business communication today isn’t just about delivering clear messages — it’s about business growth. With digital burnout affecting more than 50% of the workforce, the way your team connects with their workplace communication tools has an impact on operational performance.

When there’s effective communication, there’s increased engagement, higher satisfaction, and more trust in the workplace. Teams that communicate effectively are also 3.5x more likely to outpace their peers. All of these result in increased productivity and better retention that ultimately impact the bottom line.

Because of the growing importance of communication in achieving business success, we are witnessing a rising demand for integrated, cloud-based platforms. However, choosing platforms isn’t just about getting the latest or the most popular tools. The ideal solution should effectively streamline workflows and offer key features such as omnichannel reach, security, and analytics.

Read on to discover some of the top workplace communication tools for 2025. Our list below was curated to include the best tools, each with distinct value propositions tailored to different use cases.

Top 12 Workplace Communication Tools

1. Nextiva

Nextiva redefines what a modern communication platform can be by integrating all the tools necessary for both internal and customer-facing communication. It’s designed to provide a seamless connection between your team and customers within a single unified system.

This platform combines Unified Communications as a Service and Contact Center as a Service features to reduce app switching when managing internal and external communication across various channels. It streamlines employee communication workflows for team collaboration, customer support, company news, and other core services.

Why choose Nextiva?

Nextiva removes the friction caused by fragmented tools used for enterprise communications and replaces them with a centralized platform that grows with your business.

Key features:

• Unified communication (VoIP, team chat, SMS, video meetings, email)
• Integrated CRM and ticketing for sales and support teams
• Omnichannel contact center (phone, chat, social, email)
• AI-powered features (sentiment analysis, intelligent routing, and auto transcription)
• Real-time analytics and performance dashboards
• Guaranteed uptime of 99.999% and 24/7 support

Best for: Unified business communication and customer experience

2. Slack

Slack has made a name for itself as one of the best tools for team collaboration. It supports integrations with thousands of apps to automate tasks, streamline workflows, and ease communication.

To enhance workplace communication, Slack features a function that enables users to create channels where teams can join conversations, share ideas, or stay in sync with other members. The platform also offers Slack Connect, which facilitates seamless communication with external stakeholders, including clients, partners, and third-party vendors.

Why choose Slack?

Slack enables asynchronous collaboration and real-time workplace messaging, especially for hybrid and remote teams.

Key features:

• Channel-based architecture with direct messaging capability
• Seamless integration with thousands of tools and apps, such as Zoom, Jira, and Google Drive
• Interactive huddles for voice chats and screen sharing
• Custom workflows for automated reminders, surveys, approvals, and other routine tasks

Best for: Teams in need of fast-paced, real-time internal communication tools

3. Microsoft Teams

Microsoft Teams makes workplace communication seamless and efficient. Anyone with a Microsoft account can use it for free to conduct meetings, make and receive calls, create virtual spaces for collaboration, and chat in real time. Business users can also use the basic features for free, albeit with limitations.

What’s great about Teams is that it’s flexible and scalable. Several plans with tiered pricing are available, and you can purchase additional features as add-ons when needed. Teams also makes video conferencing more engaging with features like Whiteboard, breakout rooms, and AI-generated notes. Additionally, it integrates seamlessly with other platforms, such as Nextiva and Salesforce.

Why choose Microsoft Teams?

Microsoft Teams leverages a reliable infrastructure for fluid collaboration, particularly for organizations that already use Office 365.

Key features:

• Deepened integration with Microsoft apps, including Word, Excel, SharePoint, and Power BI
• Integrated identity management with Azure AD
• Cloud-based phone service with calling plans
• Secured collaboration and compliance features

Best for: Small businesses and Microsoft 365-centric enterprises

4. Zoom

Zoom is a tried-and-tested platform for video conferencing and virtual events. It supports everything from quick team huddles to large-scale webinars. It can even be used to host company-wide virtual town halls and global virtual events with thousands of participants.

Beyond being the go-to solution for virtual events, Zoom is also a robust tool for workplace communication. It streamlines day-to-day operations with AI-powered features such as smart scheduling of calendar events, integrated email, and real-time messaging in team chat rooms.

Why choose Zoom?

Zoom enhances engagement during meetings and virtual events while also enabling seamless collaboration across teams.

Key features:

• Robust webinar hosting tools, including breakout rooms, polls, and Q&A
• HD video and audio, virtual backgrounds, and screen sharing
• Integrated communication suite with VoIP, chat, and virtual rooms
• Cross-platform integration with Slack, Teams, Google Workspace, and other tools

Best for: Virtual meetings, webinars, and hybrid team collaboration

5. Google Workspace (Meet + Chat)

Google Workspace is a suite of tools for communication, document creation, file storage, and other productivity tasks. If you use Gmail and save files on Drive, you’re already benefiting from Google Workspace’s robust platform.

Aside from these two apps, Workspace also has tools for workplace communication, including Google Meet and Google Chat. With Meet, you can make video calls or send video messages to anyone across the globe. Chat, on the other hand, is best used for instant messaging and business chat on various devices. These and other Workspace tools make teamwork more efficient.

Why choose Google Workspace?

Google Workspace supports collaborative tasks and seamless integration with other Google tools, such as Gmail, Docs, Sheets, and Drive.

Key features:

• Calendar-based meeting scheduling
• Live captions and recordings in Meet
• Shared drives and permissions across teams
• User-friendly interface

Best for: Lightweight browser-based collaboration

6. Asana

Asana is a project management platform designed primarily to ease collaboration within and across teams. As a workplace communication tool, it keeps everyone on the team up to date with the progress of their initiatives. Team members can send messages, share files, access information, and comment directly on tasks.

While Asana is great for project management, it has limited features for real-time communication and collaboration. What it does instead is facilitate asynchronous communication tied to specific projects and tasks. This means it’s not the most suitable for video calls or time-sensitive chats. Still, it’s great as a remote work tool for structured, trackable updates and communication.

Why choose Asana?

Asana keeps communication tied to work, enabling teams to collaborate in context on tasks, share information, and manage project timelines with custom workflows.

Key features:

• Task comments, status updates, and project milestones
• Multiple views with board, timeline, and list options
• Smooth integration with Slack, Gmail, and Zoom

Best for: Project communication and task visibility

7. Confluence

Confluence is a collaborative documentation platform from Atlassian, the same company behind tools like Trello, Loom, and Jira. While it isn’t designed for real-time messaging or video conferencing, Confluence remains a valuable tool for asynchronous communication and document-based collaboration.

It can be used to create and share meeting notes, project plans, and other files. You can also utilize it as an internal wiki and documentation hub for your organization. Its best features as a communication tool are probably its collaborative editing and inline feedback capability, as teams can co-edit files, leave comments directly on documents, and tag specific team members.

Why choose Confluence?

Confluence centralizes knowledge sharing, streamlines documentation, and enables collaborative content creation across teams.

Key features:

• Meeting notes, strategy pages, and team notifications
• Page versioning and permissions
• Embedded multimedia, tables, and dynamic macros
• Real-time collaboration with live docs

Best for: Knowledge sharing and documentation

8. Workvivo

Workvivo is an employee experience platform designed to foster connection and culture in the workplace. It has gained popularity as a social platform for internal announcements, employee recognition, surveys, and human resources communications. In 2023, Zoom acquired Workvivo, and it became part of an all-in-one collaboration platform that combines intranet features with social engagement tools.

Think of this tool as a communication software that makes a workday more meaningful for employees. Through Workvivo, you can help teams feel more aligned, seen, and heard — especially in remote or distributed setups. You can create a sense of community that extends beyond typical corporate communications.

Why choose Workvivo?

Workvivo builds stronger internal engagement and company culture through social media-style updates, feedback loops, and recognition features.

Key features:

• Interactive newsfeeds, shoutouts, polls, and surveys
• Integrated video and internal podcast sharing
• Real-time engagement analytics
• Mobile-first interface

Best for: Internal communication and employee engagement

9. Balsamiq

Balsamiq is a low-fidelity wireframing tool that helps product teams brainstorm and visualize ideas, share wireframes, and communicate with team members during the early stages of development. Its intentionally sketchy design encourages feedback without the pressure of high-fidelity visuals.

While not specifically a workplace communication tool by design, Balsamiq has features that aid in team communication and collaboration. When a team member shares a wireframe, other team members can provide their comments or make edits directly within the wireframe in real time.

To collaborate, you can create a project on Balsamiq Cloud Space and invite team members. To ease collaboration, you can assign specific user roles and enable access to files.

Why choose Balsamiq?

Balsamiq encourages low-stakes feedback and shared understanding before development. Teams can communicate UI/UX concepts and suggest iterations clearly.

Key features:

• Drag-and-drop UI components for web and mobile apps
• Real-time collaboration and feedback tools
• Wireframe exports as PDFs or interactive prototypes
• Smooth integration tools like Confluence and Jira

Best for: Feedback and communication within and among product and design teams

10. Trello

Trello is a Kanban-style project management tool that uses boards, lists, and cards to help teams visualize work and stay aligned. It’s designed for flexibility, making it ideal for marketing, product development, HR, and other collaborative workflows.

With its Power-Ups features, Trello enhances communication and collaboration. You can send direct messages, hold video meetings, and enable file sharing. You can also send private notes for secure discussions, get real-time updates on time-sensitive tasks, and tag team members for a prompt response to messages.

Why choose Trello?

Trello organizes team workflows visually and performs task management with minimal setup.

Key features:

• Drag-and-drop cards, due dates, and comments
• Task and workflow automation with Butler
• Available Power-Ups for Slack, Google Drive, and more
• Smooth integration with other productivity and collaboration apps

Best for: Visual team planning and asynchronous team management or coordination

11. Loom

Loom is another tool from Atlassian. It’s a video messaging platform that makes it easy to communicate with teams across time zones. Additionally, it can add transcripts and captions in over 50 languages, making it ideal for collaboration with global teams.

With Loom, you can record your screen, edit the video, and upload or share it through Workspace, Slack, Dropbox, or whatever apps you use. This makes it easy to explain ideas, send notifications, or provide feedback without needing to schedule a meeting.

Why choose Loom?

Loom saves time and replaces meetings with quick, clear, and shareable video messages.

Key features:

• Screen and webcam recording on any device
• GIF previews and emoji reactions with time-stamped comments
• Chrome extension and desktop app

Best for: Asynchronous communication and collaboration

12. Notion

Notion is a collaboration hub that combines documents, databases, wikis, and project management tools in a customizable interface. It allows teams to replace multiple point solutions with a single platform for knowledge management, task tracking, and internal documentation.

With the AI-assisted features and templates available in Notion, your team can quickly build digital workspaces that suit its exact needs. Real-time collaboration is also possible because your team members can leave comments and edit documents concurrently.

Why choose Notion?

Notion centralizes workflows and knowledge sources in a flexible, scalable interface.

Key features:

• Shared docs, Kanban boards, and timelines
• Internal knowledge bases and wikis
• AI-assisted writing and templates

Best for: All-in-one workspace for notes, wikis, and team collaboration

Optimize Team Performance With the Right Workplace Communication Tools: Nextiva

With all the workplace communication tools available today, the biggest pain for growing teams isn’t a lack of tools — it’s likely tool overload. The plethora of tools available to manage communications across various channels leaves many users overwhelmed.

So ironically, having more channels and tools becomes counterintuitive. Instead of making the communication process more efficient, they create friction, confusion, and fatigue. In fact, for one in two workers, the resulting poor communication exacerbates stress.

Employee burnout is not the only problem with disparate tools. When communication platforms are siloed, performance declines, teams lose context, projects stall, and customer satisfaction drops.

But more tools shouldn’t mean more problems.

That’s why the most impactful communication platforms today are those that consolidate, not complicate. Business communication tools like Nextiva are leading this shift by integrating voice, video, messaging, CRM, analytics, and more into one unified platform that supports both internal collaboration and external engagement. These tools should be part of your communication strategy.

Choosing the right workplace communication tools won’t just help your team communicate clearly, but it will also help them work efficiently. So choose tools that streamline your workflows rather than scatter them. When communication flows, performance soars.