Digital marketing can be incredibly confusing for business owners in any industry—perhaps even more so for entrepreneurs in the business-to-business space. Questions about how to execute effective digital marketing strategies are nearly limitless.
The world’s best companies aren’t built on products and services alone. The top businesses on the planet all have one thing in common: incredible, over the top customer service—employees who answer phones on the first ring or have processes in place (live chat, in-person meetings) that impress clients on a regular basis.
But many of those companies didn’t start out that way. Many learned through trial and error as to the importance of customer service. This is a common lesson, and if business owners are smart to it, they can recover (even from the biggest service failures) and still rise to the top of their industries.
Have you experienced a customer service failure at your company? Maybe a customer that left one nasty review and inspired legions of others to pile on? Or maybe someone yelled at one of your shop employees in front of other current and potential customers?
Today’s customers are not only using mobile to make purchasing decisions, they are relying on mobile to do so. We are in the midst of a mobile revolution where increasing numbers of companies are launching native apps designed specifically for products and services, and if a company doesn’t have an app, it has a mobile-enabled website.
So how can companies optimize usage of the mobile device to net new customers and retain existing ones?
Every company wants to see that their employees are happy and engaged with the work they're contributing towards the business.
Engaged and motivated employees give their best work and contribute to a positive working environment. It is in every businesses best interest to promote job satisfaction for all employees.
If you begin to notice your employees are less than happy when they sit down at their computers every day, you may feel and look for ways to improve morale. Here are some insightful tips to help you boost employee productivity.
The week of May 14, 2018 was Spirit Week at Nextiva! We had lots to celebrate with the recent launch of NextOS, our all-in-one platform that gives users a holistic view of the customer journey and is positioned to help solve the business communications crisis.
Take a moment to think back to a time you logged into website in search of a product or service (probably sometime in the last day or so). If you had a question, did you scroll all the way down to the “Contact Us” page, or did you engage with live chat if the company had such a function?
We’re willing to bet you did the latter.
Gone are the days of dialing 800 numbers, hoping to be transferred to someone who can answer our questions. Today, the best front-line customer service responses come in the form of live online chat.
Live chat is a beautiful invention for both businesses and their customers. Businesses no longer need to worry about missing phone calls or emails slipping into spam ethers, and customers can get their questions answered instantaneously—exactly the speed in which is required in today’s fast-moving environment.