Browsing Articles Written by

Nicole Small

Nate McMahon Positive Company Culture

Nate McMahon’s Lessons on How to Create a Positive Company Culture

By April 18, 2018 No Comments

Positive company cultures can be achieved by putting ping pong tables in break rooms and offering unlimited vacation time, right?


On October 24, 2017, The Motley Fool’s Nate McMahon took to the NextCon stage to dispel myths on how to create and sustain enviable company cultures during his talk “It’s not you, it’s me: Love your company first – How your company culture impacts the customer experience.”

Empowering Women in Business

Empowering Women in Business at Nextiva

By April 17, 2018 No Comments

Historically, women have faced an uphill battle while establishing their position in the business world. And while women are making positive strides each day, there’s still a long way to go. 

There’s a major gender gap when it comes to women in the tech business. Instead of talking about the negative statistics surrounding women in tech, though, it’s important to be proactive and discuss all the opportunities women in tech have open to them. 

By encouraging and supporting women in the business world, we can shift the narrative and see more and more empowered women in the workplace.

We're featuring some of the incredible women on our team to learn about their position, their hopes for the advancement of women in business, and the advice they would give to their younger self. 

Customer Service

How to Empower Your Team to Deliver Great Customer Service

By April 10, 2018 No Comments

Today’s businesses operate differently than businesses of yesterday. However, one core, fundamental element has not: customer service.

Don’t get us wrong… Customer service is still an important part of any business model today. But, many businesses approach customer service differently.

We are blessed with the availability and accessibility of technology. In fact, many businesses have adopted technological solutions to help them manage customer service, such as online chat features, social media management and monitoring, and pre-recorded phone lines.

Carol Roth

Carol Roth’s 5 Secrets to Customer Loyalty

By March 28, 2018 No Comments

Among NextCon17’s most captivating speakers was none other than Carol Roth, a self-described “recovering investment banker” who now consults with companies of all sizes. Roth helped open the three-day conference, taking the stage on Monday, Oct. 23, 2017, to discuss one of the hottest topics in the business world: how to attract and retain loyal customers.

She discussed both the opportunity and the challenge related to loyalty.


Lessons from NextCon’s Customer Experience Roundtable

By March 6, 2018 No Comments

Those who sat in the audience on Monday, Oct. 23, 2017 at NextCon in Scottsdale, Arizona, were treated to an hour of incredibly valuable information when a powerful group of customer service superstars took to the stage for a panel titled CX Unplugged: Lessons Learned from Legendary Customer Experience Teams.

Moderated by business consultant and television personality Carol Roth, the panel consisted of marketing and employer brand strategist Lane Sutton, Nordstrom SVP Lois Evers and Ritz-Carlton general manager Liam Doyle. Each person shared customer experience insights so valuable, the audience could barely keep up as they jotted down notes.

Productivity Hacks

Productivity Hacks from Four of the World’s Top Business Minds

By February 20, 2018 No Comments

Google the phrase “how to be more productive” and you will be faced with nearly 10 million results. We all want to know how to fit our to-do lists into 24 hours, while also finding time to get adequate sleep, relax with friends and family, exercise, find inner peace, go out to dinner, and generally live our lives.

So why are some people seemingly more productive than others?


5 Ways to Revamp Your Corporate Communications Plan in 2018

By February 16, 2018 No Comments

Communication is the key to everything in business and in life. If you have open and respectful communication with your family and friends, your relationships will thrive. The same goes for co-workers and even more so for customers. This is why it’s so important for businesses to focus on how they communicate—both internally and externally. Failing to do so can mean pricey employee churn, poor word-of-mouth, and frustration when it comes to attracting new clients.

Here are five effective ways to revamp your corporate communications plan in 2018: