Reset User’s Password A User’s password gives each User on the account their own profile to access their individual settings. They do not...
Managing user’s extensions Choose the image that looks most like your screen once logged in. Nextiva phones do not require a direct dial phone...
Troubleshoot: Group Paging Group Paging is a way for users to page a group of other users via the speakerphone on the phone....
Updating voicemail PIN Choose the image that looks most like your screen once logged in. Update voicemail PIN as a user (NextOS) From...
Troubleshoot: Busy Lamp Field Troubleshooting Busy Lamp Field in NextOS: If your phone is displaying the users you added to your BLF, but the phone...
How to Troubleshoot: Call Forward Always Choose the image that looks most like your screen once logged in. If inbound calls do not reach your selected Call...
How to Troubleshoot: Call Forward When Busy Choose the image that looks most like your screen once logged in. olderversion If inbound calls do not reach your...
How to Troubleshoot Call Forward When Unanswered Choose the image that looks most like your screen once logged in. If inbound calls do not reach your selected Call...
How to Troubleshoot: Call Forwarding Selective Choose the image that looks most like your screen once logged in. olderversion If inbound calls do not reach your...
Troubleshoot: Call Recording Call Recording files are archived for up to six months and are easily accessed or downloaded using the Nextiva call...
How to Troubleshoot: Call Groups Choose the image that looks most like your screen once logged in. olderversion Call Groups (also known as Hunt Groups)...
How to Troubleshoot: Nextiva Anywhere Choose the image that looks most like your screen once logged in. Nextiva Anywhere allows you to make and receive calls...
How to Troubleshoot Remote Office Choose the image that looks most like your screen once logged in. olderversion Remote Office allows you to use a...
How to Troubleshoot: Shared Call Appearance Choose the image that looks most like your screen once logged in. Not all phones are compatible with Shared Call Appearance....
What are the bandwidth requirements with Nextiva Trunking? What are the bandwidth requirements for Nextiva SIP trunking? Upload requirement: 100kb per phone Download requirement: 100kb per phone...
Will My Nextiva Service Work During a Power Outage? Automatically route all incoming calls to a non-Nextiva number or another device in the event of a power or internet...
Creating or updating a security PIN The security PIN is needed when calling into Nextiva support to make changes to the account, or to get account-specific...
How Many Simultaneous Calls are Allowed per Trunk? You will work with your dedicated Nextiva Sales representative to construct the perfect Trunking account for you and your business....
What are the bandwidth requirements for Nextiva Trunking? Upload/download requirement: 100kb/0.1mbps per phone. If the necessary bandwidth requirements are not met, your phone calls may experience symptoms of...
Which Codec Does Nextiva Use? Many times, when setting up a SIP device or a computer or mobile application, you will be asked for a...
Updating the emergency location (E911 address) The emergency location (E911) is the address that the emergency dispatcher sees in the event the user places an emergency...
How to Change Your NextOS Administrator Password If an Administrator is locked out of the Nextiva Voice portal or does not remember their password, it is possible to...
Request password reset To log in, you will need your Nextiva username and password. Your username can be found in the welcome email...
Changing the outbound caller ID Outbound caller ID displays the caller’s name and number on the recipient’s phone. A central registry contains the national caller...
Troubleshooting Dropped Calls Customers who are experiencing dropped calls can also see symptoms that may include fast busy signals, dead air, and choppy...