Cloud-based VoIP phone service for modern teams.
Let your team work anywhere and enjoy unlimited nationwide calling with Nextiva’s reliable business VoIP solution.
Why upgrade to VoIP phone service?
Free yourself from the limits of traditional phone systems. Nextiva’s VoIP phone system offers
- Crystal-clear calls: Superior call quality and audio clarity.
- Mobile apps: Free mobile phone apps to stay connected.
- Integrations: Connect business apps like your CRM & email.
- Cost-effectiveness: Simple pricing plans with no surprises.
- Reliable & secure: Industry-leading uptime and reliability.
- Easy scalability: Add lines as your business grows in a click.
Why thousands of businesses
choose Nextiva.
Affordable pricing for award-winning
phone service.
For small teams
Connect and engage with customers on digital, voice, video, and SMS. Never miss an interaction with AI-powered voicemail transcription. Empower all workers with desktop, mobile, and browser-based apps for customer conversations, collaboration, and contact management.
Read more
Core features:
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Website live chatTurn prospect and visitors into customers and provide customer service on your website by engaging with them in real-time through live chat. Start with automated prompts to gather essential information, then seamlessly transition to a live-agent interaction for a personalized experience or use AI Chatbot to interact with prospects or customers.
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Messaging apps
Support and sell using social messaging platforms including Facebook, Instagram, WhatsApp, and more. All messages route to a single inbox so you won’t miss a thing.
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Social media channels
Monitor, respond, listen, and publish on the most meaningful social platforms including: Facebook, Instagram, X (Formerly Twitter), TikTok, Linkedin, YouTube, and your Google Business profile.
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Review Management
Protect your brand and control your reputation by automatically keeping tabs on key review sites. Set alerts so high-importance comments are handled immediately.
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Digital Service Helpdesk
Sell more and support efficiently by routing all conversations to a single inbox. Channels include email, webchat, messengers, SMS, social media and review sites.
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Inbound & Outbound Voice
Connect with customers and your team using award-winning, reliable voice conversations within the U.S. and CA*. Get a new number or bring over your existing number for free.
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Business SMS
Send and receive SMS text messages from your business phone number using the desktop and mobile app.
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Video meetings
Collaborate face-to-face with video meetings. Share your screen, engage in sidebar chats, share files, and record for future reference.
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Screenshare & file share
Collaborate face-to-face with video meetings. Share your screen, engage in sidebar chats, share files, and record for future reference.
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Call routing and queueing
Ensure all calls are professionally answered and properly routed using a virtual receptionist recording that directs callers to, for instance, “press one for Sales and two for Service.”
For growing teams
Create amazing customer experiences across all channels with AI-powered intelligent routing, AI chatbots, analytics, insights, and integrations with CRM systems.
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Everything in Core, plus:
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Advanced IVR
Advanced IVR enables customer engagement inside your IVR to quickly and efficiently route customers to the right place, the first time. Enable CRM/CDP integrations to offer high-touch customer experiences.
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Toll-free number and minutes
Give your business a professional edge by offering a universal, non-local, toll-free number.
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Advanced reporting
Move your business forward with insight gained from data found within your advanced IVR and queueing metrics.
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Core integrations
Sync data between your core software, such as Salesforce HubSpot, and Zendesk.
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Website chatbot
Offer 24/7 support and efficiently manage responses to FAQs with web chatbot automation.
For sales & service teams
Everything a small business needs to run a successful sales & service organization and to operate like a Fortune 500 company — including inbound voice, advanced routing with an AI-powered interactive voice bot, agent skills-based routing, data dips, and supervisor assist.
Read more
Everything in Engage, plus:
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Inbound call center
Manage high-volume inbound calls, use voice prompts and AI to route calls to best-fit agents. Queue calls and surface caller history for quick resolution.
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Intelligent Virtual Assistant
Process high-volume inbound calls by auto-answering and prompting callers to ask questions or provide routing requests using an Intelligent Virtual Assistant.
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Intelligent skills routing
Route callers to best-fit agents based on demographic, language, affinity, hard skills, etc.
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Unified team interface
Increase efficiency and collaboration by connect agents and supervisors in a single inferface.
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Supervisor dashboard
Focus on what metrics matter most with a customizable real-time dashboard for supervisors.
Most reliable VoIP
Video & audio conferencing
Customer communications
Work anywhere
Everything you need. None of the hassle.
Phone service that works as hard as you.
Professional-grade communication features
Know who’s calling before you answer. Improve your workflows with Nextiva’s calling features to work smarter, not harder.
One place for every
customer conversation
Manage phone calls, emails, and texts in one platform. Focus on what matters, not where it comes from.
Set up your phone system in minutes.
Get started in a few steps. Our intuitive setup and drag-and-drop Call Flow Builder make managing your phone service a breeze.
COMPARE VOIP PROVIDERS
Nextiva leads the charge,
others follow.
The top choice among VoIP platforms – unmatched value,
support, and advanced capabilities.
|
#1 Rated  Professional |
RingCentral Core |
Dialpad Standard |
Vonage Premium |
8X8 X2 |
|
|---|---|---|---|---|---|
| G2 Rating |
4.6 out of 5 (3,183 reviews) |
4.0 |
4.4 |
4.3 |
4.1 |
| Gartner PeerInsights Rating |
4.7 out of 5 (666 reviews) |
4.4 |
4.4 |
4.4 |
4.4 |
| Trustpilot Rating |
4.8 out of 5 (3,386 reviews) |
2.4 |
4.3 |
4.3 |
2 |
| Customer Recommendations (GetVoIP) |
92% (3,186 reviews) |
70% (586 reviews) |
95% (265 reviews) |
67% (264 reviews) |
86% (767 reviews) |
| Uptime and reliability (2024) |
99.999% |
99.99% |
99.75% |
99.999% |
99.999% |
| 24/7 Support (Phone, Email, Chat) |
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| Unlimited Calling in US & CAN |
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| HD Audio & Video Conferencing |
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| Text Messaging (SMS & MMS) Included |
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Additional cost |
Additional cost |
Additional cost |
Additional cost |
| Team Chat & Document/File Management |
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| Mobile and Desktop Softphone Apps |
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| Visual Call Flow Designer |
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| Certified VoIP Hardware (Pre-Configured) |
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| Website Chat Engagement |
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Additional cost |
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| AI-powered Voicemail Transcripts |
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| Unlimited Secure Online Faxing |
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1000 pages incl. |
$14.99/mo |
$18.95/mo |
| Browser-based VoIP Phone Calls |
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| White-glove 10DLC Support |
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Additional costs |
Additional costs |
Additional costs |
Additional costs |
| Email and SSO integrations |
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Google & Microsoft Incl. |
Additional costs |
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| International Calling |
Starts at $0.01/min. |
Starts at $0.01/min. |
Starts at $0.01/min. |
Starts at $0.01/min. |
Starts at $0.01/min. |
| Bulk/Mass Texting |
|
Starts at $0.01/msg |
Additional costs |
Additional costs |
Additional costs |
| International Phone Numbers (DIDs) |
|
Starts at $5.99/mo |
Additional costs |
Additional costs |
Additional costs |
| Strengths |
Best for small and medium-sized companies with one or more locations and hybrid workforces. |
Ideal for those with global calling needs and limited SMS and faxing needs. |
One-size-fits-all approach to business voice needs and call transcripts. |
Good for complex environments with engineering teams. |
Strong fit for mid-size companies with global calling needs. |
Nextiva is recommended by 92% customers. Rated by 3000+ customers.
Make the move to a communication platform you can count on.
Why businesses ❤️ Nextiva.
Enterprise-grade security
Our network meets and exceeds industry-leading standards (ISO/IEC 27001) and offers call encryption for secure communications for every team member.
Proven reliability
Ensure total business continuity with Nextiva’s rock-solid 99.999% uptime and geographically diverse data centers.
Better scalability
Easily add or remove phone lines, users, and features through our simple and scalable online portal.
Fast setup
Our online setup guide and mobile app streamline the process, getting you started in minutes, not days.
Award-winning support
No other provider can match Nextiva’s record of supporting businesses. In addition to 24/7 support, our professional services cover your team.
Deep expertise
Our product experts offer on-premises training, live video conferencing, and one-to-many webinars, equipping your team to excel and deliver peak performance.
The best businesses need the best VoIP provider.
Get your custom quote 👇
Steve Wozniak
Co-founder at Apple
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FAQs
Answers to common VoIP questions
What is a VoIP phone service?
A VoIP phone service uses Voice over Internet Protocol (VoIP) and your internet connection instead of traditional phone lines to offer high-quality and reliable communications. It eliminates the need for expensive hardware and bulky equipment.
VoIP providers allow entrepreneurs, startups, and businesses of all sizes to enjoy crystal-clear phone calls, team chat, video conferencing, and convenient call flows — all within a single, streamlined system. Our communications platform grows with your business, offering affordability without upfront equipment costs.
Follow our advice to learn how to move your phone numbers from your existing service provider. Nextiva includes free porting with every account.
What are the benefits of Nextiva's VoIP service?
Nextiva is your trusted VoIP service provider for enhanced business communications. It’s a significant leap forward compared to traditional landlines and aging PBX systems.
Here’s how Nextiva sets you apart:
- Flexibility and scalability: Grow at your own pace. Add or remove lines and features as your business needs evolve. You’re not locked into a rigid system.
- Cost-savings: We offer affordable pricing plans to fit any budget. Explore our options and find the perfect fit for your business.
- Remote work ready: Access your business phone service from anywhere using our user-friendly softphone application on your mobile devices (laptops, tablets, smartphones) and a Wi-Fi connection.
- Advanced features: Nextiva goes beyond basic calls. Enjoy features like video conferencing for face-to-face meetings, voicemail transcription for better message management, call routing to ensure calls reach the right person, and professional auto attendants to greet and direct callers efficiently. Communicate with clients and colleagues through voice, video, and SMS – all from one platform.
What equipment do you need to use VoIP?
If you already have a broadband and internet connection, these are the only devices you’ll need to get started:
- Modem: Your internet service provider probably gave you one, so you’re likely covered there.
- Router: You’ll want a good router with a strong Wi-Fi signal to keep your calls flowing smoothly.
- Mobile phones: Get the Nextiva App to bring your business phone system anywhere.
- Desktop apps: Download the official Nextiva app for the most functionality, including regular updates and enhancements.
How easy is it to set up Nextiva?
Nextiva is designed with user-friendliness in mind. Forget complex installations. Download our free business communications app to your computer or phone. There’s no lengthy setup — sign in, and you’re done.
Customize call features like call forwarding and Interactive Voice Response (IVR systems) through our intuitive admin portal. No technical expertise is required; get up and running quickly.
How much does Nextiva cost?
Nextiva provides flexible pricing options for your business needs, starting at $18.95 monthly. Choose a no-commitment monthly plan or maximize cost-effectiveness with a 12, 24, or 36-month contract.
Every business phone service plan includes Nextiva’s signature Amazing Service®, unlimited nationwide calling, and feature-rich business tools.
Depending on the destination, additional fees apply to international calling, starting at $0.01 per minute, but outgoing and incoming calls to Canada and throughout the United States are included.
Our product experts will help you choose the best VoIP phone service plan for a price that works for you.
Here’s a handy guide to understanding VoIP costs.
Can I keep my existing business phone numbers?
Absolutely! We understand the importance of keeping your business phone numbers. We handle the porting process for you at no charge and keep you apprised of the status.
We can port phone numbers from all sources, including cell phones, landline phones, virtual phone numbers, VoIP providers, toll-free numbers, and SIP trunks.
We’ll transfer your existing phone numbers to Nextiva so you don’t miss a single call during the switch. Plus, we provide a temporary number with your caller ID to ensure your customers’ calls remain uninterrupted.
How can Nextiva benefit my small business?
We know the unique challenges small business owners face. Nextiva keeps all kinds of businesses in mind:
- Flexible pricing: Our affordable plans and easy setup make Nextiva perfect for growing businesses. You keep costs in check and avoid overpaying.
- Truly personalized support: Get the guidance and Amazing Service you need 24/7 to focus on your business. Add new features and improve your workflows as you scale.
- Easy-to-use calling features: Get the guidance and Amazing Service you need 24/7 to focus on your business. Add new features and improve your workflows as you scale.
- Softphones: Nextiva is easy to set up with our user-friendly online portal and mobile and web apps. You don’t need to worry about complicated network infrastructure or IT expertise.
- Partnered for growth: Nextiva’s award-winning voice service is only the beginning. We have solutions to help improve the customer experience throughout your business.
Don’t just take our word for it! See what other businesses say about Nextiva. It’s why we’re consistently ranked the best VoIP provider for businesses of all sizes.
Can a VoIP phone be used as a regular phone?
Nextiva’s VoIP phone service allows you to use your communication system to suit your needs best.
We offer Voice over IP-powered desk phones for a familiar experience. You can also use our softphone app to make and receive calls on your smartphone and stay connected on the go. You get the freedom to choose the solution that works best for you and your team.
Analog traditional phones can work with adapters, but we don’t recommend this unless you have no other options. Talk to VoIP experts at 1-800-799-0600, and we’ll help you find the right VoIP phones for your needs.