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Don't miss urgent messages with voicemail to text.

Respond to voicemails with the convenience of a text message.

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What is voicemail to text?

Voicemail to text is a feature that converts a voicemail message into human-readable text and delivers it as an SMS text message.

An intelligent business phone system uses natural language processing and machine learning to provide instant voicemail transcription. These tools transcribe voice messages with stunning accuracy.

Nextiva’s cloud phone system can deliver work-related voicemails to your smartphone as a text message.

Benefits of voicemail to text

There are many advantages to getting voicemail text messages. Businesses use this voicemail service to:

  • Reply quickly. Respond with your mobile phone when you're stuck in a meeting.

  • Save time. Read voicemails from the simplicity of text messaging.

  • Be informed. Never miss important voice messages, even if you lose Wi-Fi.

  • Share messages. Forward voicemail messages to colleagues for quick answers.

See what a modern VoIP phone system can do for you.

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How to set up voicemail to text

To enable voicemail to text transcription on your Nextiva account, please contact support at (800) 285-7995. This feature can be enabled by a Nextiva support representative.

Once this feature has been set up, it will transcribe voicemails within a few minutes. You can then receive voice messages on your iPhone and Android phone momentarily.

Standard text message rates apply.

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Voicemail to text FAQs

How do I get work voicemails on my cell phone?

With a voicemail transcription service, you can get business-related voicemail sent to your cell phone.
The voicemail to text feature differs from visual voicemail since the transcriptions are delivered as a text message in the text messaging app. The message is sent from your office phone system (PBX).
You may want to add the sender's phone number to your address book so you know it's coming from work.
This useful feature works perfectly on any iPhone or Android device with cellular service.

What's the purpose of voicemail to text?

For your cell phone, you probably don’t need a voicemail to text service. Most people want to keep their work number separate from their personal phone number. Voicemail to text lets you keep them separate.
You might want to be notified about a time-sensitive matter. Reading the voicemail transcription is much faster than dialing into your phone system. See at-a-glance if you need to listen to the message, call them back, or forward to a friend.
It is an excellent feature for businesses that need employees to get voicemails sent to their phone.

Is there a charge for voicemail transcription?

Most phone companies offer voicemail transcription as a premium add-on for around $3 per month per phone. Some VoIP providers don’t offer the functionality at all, while others charge a premium.
Nextiva includes this voicemail to text feature with its business phone plans. In addition, you get a full-featured voicemail system, call forwarding, and a nifty VoIP phone app.

Which cell networks support voicemail to text?

If your phone can receive SMS text messages, you can receive voicemail to text transcriptions. In the event of limited coverage, you will receive text messages the moment your phone reconnects with the carrier.
In many cases, if you lose 4G LTE data coverage, you still have texting capabilities. Don't forget to download Nextiva's mobile app so you can manage your voicemail inbox easily.
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