Contact sales : (800) 799-0600

Handle voicemails on your terms with virtual voicemail.

Manage voicemail messages with ease from a desktop and mobile app.

Learn more

What is virtual voicemail?

Virtual voicemail is a phone feature that provides a way to interface with voicemail messages without dialing in to a voicemail box. Modern voicemail services let users play, forward, and transcribe messages for quick reading.

Visual voicemail shares many of the extensive capabilities to manage voice messages but is intended for personal use. Businesses primarily adopt virtual voicemail services.

Since virtual voicemail is a function of a cloud phone system, messages can be routed to any email address and be converted to text with voicemail transcription.

Benefits of visual voicemail

This isn't your parent's old-school voicemail system. The virtual voicemail feature helps you:

  • Save time. Review your voicemail inbox in seconds with instant playback.

  • Serve customers. Forward voicemail messages to your team for quick handling.

  • Respond faster. Read voice messages up to 62% faster with a visual voicemail service.

  • Work remotely. Stay on top of voicemails using your virtual phone system.

See how VoIP phone service can help you grow faster.

Get started

The most trusted and successful brands use Nextiva.

Conan logo
Taco Bell logo
Stanley Steemer logo
Florida Panthers Logo
Ashley Furniture logo
Nothing Bundt Cakes logo

How to access visual voicemail

Z Line Feature Icon

Desktop (Windows and macOS)

  1. Download and install the NextivaONE App on your computer.
  2. Sign in with your username and password.
  3. Click the phone handset icon along the left side.
  4. Click the Voicemail tab. Your voicemail messages will appear along with the caller ID, date, time, and length of the voice message.
  5. Click the voicemail message to play, call back, download, or delete the message.

Mobile app (iOS and Android)

  1. Download the NextivaONE App to your iPhone or Android smartphone.
  2. Sign in with your username and password.
  3. Tap the dial pad icon located along the top.
  4. Tap the voicemail icon located in the bottom right corner.

For details about setting up your voicemail, please read this support article.

Business Phone Service Benefits

Why businesses choose Nextiva

Benefits Mark

Modify your preferences and toggle features in minutes. Don't compromise on scale or flexibility.

Benefits Mark

We handle more than one billion calls every year. Dependable 99.999% uptime you can trust.

Benefits Mark

Nextiva is HIPAA and SOC-2 compliant, with a multi-million-dollar security budget.

Benefits Mark
Call Quality

High-performance data centers and HD Voice technology ensure superior voice quality.

Benefits Mark
Ease of Use

Anyone can set up and use Nextiva’s cloud PBX system, not just technical staff.

Benefits Mark
Amazing Service

Get live support your business needs from our in-house team available 24/7.

Our customers said life became easier after switching to Nextiva.

Eric Siu "We love Nextiva's reliability and features like call pop, free online faxing, auto attendant, IVR and call routing. It gives us the appearance of a bigger, more polished business." Eric Siu CEO, Single Grain
Chris Brencans "Countless sales have been done on the Nextiva mobile app. We couldn't run our business without it. Since adopting Nextiva in 2016, we've seen 203% revenue growth." Chris Brencans CMO, On The Map Marketing

Virtual voicemail FAQs

Visual voicemail is a method for people to interact with their voicemail messages from their smartphone with options for playback and deletion.

In 2007, Apple famously made visual voicemail into the mainstream in the iPhone. Their press release articulated its benefit for consumers, "Visual Voicemail makes voicemail as fast and convenient as email by allowing users to go directly to any of their voice messages without listening to any of the prior messages." Since then, the VVM feature made its way to Android in 2015.

Virtual voicemail adopts many of the benefits of visual voicemail except that it applies to business phone calls. For instance, voicemails can be left from the auto attendant system, and users can forward voicemail messages to colleagues, and use different voicemail greetings. Also, virtual phone numbers can direct messages to one or more voicemail boxes.

You don't need a separate visual voicemail service to keep track of your messages. With a cloud-based phone provider like Nextiva, your voicemail service is built-in to every calling plan.

For your computer, you can use a free business phone app that provides instant access to your voicemail inbox, as well as a ton of other advanced features.

If you have call forwarding, you can listen to voicemails on your iPhone or Android by opening the Phone app and tapping the voicemail icon.

Nextiva includes virtual voicemail at no extra charge with its award-winning Business Phone Service. Voicemail messages can be automatically directed to different email addresses and attach the audio file as a WAV file.

Other virtual voicemail services charge between $4-10 monthly per phone line. This cost adds up fast and is cost-prohibitive for a small business.

Traditional voicemail services require you to call voicemail, enter a voicemail password, and listen to your messages one-by-one. Visual voicemail (VVM) lets you see all your messages at once.

Nextiva offers five different ways to listen to your voicemail messages.

From the primary VoIP phone:

  • Dial *86.
  • Enter the PIN followed by the # key.
  • Press 1 to access the voice mailbox and listen to messages.

From an external phone:

  • Dial your phone number.
  • When the voicemail greeting plays, press the * key.
  • Enter the PIN followed by the # key.
  • Press 1 to access the voice mailbox and listen to messages.

From the NextivaONE App

  • Open the NextivaONE App.
  • Click on the phone handset icon (third from the top).
  • Click the Voicemail tab.
  • You can play and manage your voicemails by clicking on them.

Email notifications

If you've configured the voicemail-to-email feature, you can listen to voicemail messages from your email inbox anywhere you have access to your email.

  • Open your preferred email client.
  • Look for an email from [email protected] that contains the subject line that starts with "Voice Message from."
  • Double-click the attached WAV audio file to listen to the message.

Online voice dashboard

  • Sign in to the Nextiva Voice Portal.
  • Look along the left side of the screen. Below your name, you can play and manage voicemail messages.
  • For more options, click View All.

You can also receive voicemail transcription in your email or as a text message. Contact Nextiva Support to activate your voicemail to email or text service.

5/5 Network


94% Customer

according to Gartner

90% Willingness
to Recommend

according to Gartner

9.5/10 Easiest
to Use

via G2

Get more work done. See why we’re the best business phone service since 2008.

By clicking the button, you agree to Nextiva's Terms & Conditions.


By providing information in this form, you agree to Nextiva’s Privacy Policy.

A demo that matches your business needs

Nextiva has developed a solution for the future: One platform, one workspace, zero friction.

Close Icon
XBert Hate filling out forms?
Just talk to a real human.
Chris Brencans, CMO

"Nextiva puts all my customer data in one place. I can view account history, notes and documents from one screen. Nextiva takes the guesswork out of customer relationships."

Chris Brencans, CMO
On The Map Marketing
We'd like to know you better so we can serve you better.

We'll give you an intro to the perfect solution that fits your business. Get started on your journey to fearless growth.

By providing information in this form, you agree to Nextiva's Privacy Policy

Close Icon
Nextiva Logo

Your personalized demo. What to expect:

  • Expect specifics. Tailored exactly to your business (we do our research).
  • Expect experts. Our product team will personally answer your questions.
  • Expect quickness. Personalized, specific, clear, and to the point - you’re busy!

Hate filling out forms?
Talk to us.

Call (800) 799-0600
Gartner. Leader: Peer Insights Voice of the Customer G2. Leader SUMMER 2023 GetVoIP Customer Reviews
Get started with this form

Request a demo

Fill in your info and we'll come prepared - spoiler, we do our research.

By providing information in this form, you agree to Nextiva's Privacy Policy.

Close icon
Use fewer apps, get more done.

Download the NextivaONE app.