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Dial phone numbers instantly with click to call.

Blaze through your outbound calls like never before.

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What is click to call?

Click to call is a phone system feature that connects phone calls using VoIP to establish the call between two people. Click to call is also known as click to dial and one-click calling.

The click to call feature originated from call centers to initiate outbound calls quickly and avoid human-caused dialing errors. Over time, the convenient calling feature leveraged technologies like WebRTC and Voice over Internet Protocol (VoIP), including browser plugins to initiate phone calls.

Click to call also refers to the ability to make telephone numbers and click-to-call buttons on a web page using their existing phone service. A user on their mobile device that clicks a call link would be taken to their phone app.

Benefits of click to call

Click to call lets you do more than dialing anyone with a click of a button. Businesses use this call technology to:

  • Accelerate workflow. Avoid human error and speed up callbacks.

  • Enhance call tracking. Log more notes about callers in your CRM.

  • Improve conversion rates. Lift your sales team and close deals faster.

  • Empower website visitors. Capitalize on web traffic and reach people.

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How to set up click to call

Desktop-based calling

  1. Download and install the NextivaONE App on your desktop.
  2. Sign in to the NextivaONE App.
  3. Set Nextiva as the default calling app for your operating system.
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Windows 10

  1. Click the Start menu and select Settings.
  2. Click on Apps, then Default apps.
  3. Scroll down and click on Default apps by protocol.
  4. Locate TEL (URL:Tel Protocol) and click on the button labeled “Choose a default.”
  5. Select Nextiva from the list of phone apps.


  1. Open FaceTime. If prompted, sign in with your Apple ID.
  2. Click the FaceTime menu located at the top left and select Preferences.
  3. ear the bottom, change the "Default for calls" dropdown menu to NextivaONE App.
  4. Close the window. The settings will be saved when you click on phone numbers.

When you click on telephone numbers while browsing the web, such as within Google Chrome, you will be prompted to complete the call with the NextivaONE App.

Business Phone Service Benefits

Why businesses choose Nextiva

Benefits Mark

Modify your preferences and toggle features in minutes. Don't compromise on scale or flexibility.

Benefits Mark

We handle more than one billion calls every year. Dependable 99.999% uptime you can trust.

Benefits Mark

Nextiva is HIPAA and SOC-2 compliant, with a multi-million-dollar security budget.

Benefits Mark
Call Quality

High-performance data centers and HD Voice technology ensure superior voice quality.

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Ease of Use

Anyone can set up and use Nextiva’s cloud PBX system, not just technical staff.

Benefits Mark
Amazing Service

Get live support your business needs from our in-house team available 24/7.

Our customers said life became easier after switching to Nextiva.

Eric Siu "We love Nextiva's reliability and features like call pop, free online faxing, auto attendant, IVR and call routing. It gives us the appearance of a bigger, more polished business." Eric Siu CEO, Single Grain
Chris Brencans "Countless sales have been done on the Nextiva mobile app. We couldn't run our business without it. Since adopting Nextiva in 2016, we've seen 203% revenue growth." Chris Brencans CMO, On The Map Marketing

Click to call FAQs

Click to call works by using a business phone system to initiate a call automatically between two people when the user clicks a button to dial a contact.

From your CRM, when you click a phone number in your browser, that tells the integrated phone system to call you and the recipient simultaneously. Instead of fumbling over pressing digits, you will answer your phone (or smartphone) when the other party is connected.

An additional way click to call works is with a VoIP app (or FaceTime) installed on your computer. When you click links or widgets that are hard-coded with a telephone number in them, your app opens up to connect the call. The phone number link is recognized by modern browsers like Mozilla Firefox and Google Chrome. It works by using the telephone URI schema (tel:) within the hyperlink reference (href).

Click to call services can support any phone, including desk phones, smartphones, and softphones. Cloud-based phone systems can recognize your phone presence across multiple devices.

For instance, you might be using your laptop and wanting to call customers. You also have a Bluetooth headset connected to your cell phone. When you call a customer, your mobile phone rings, and you have complete mobility thanks to the click-to-call feature.

Thanks to recent developments in modern web browsers like Chrome and Firefox, you no longer need plugins that can sometimes introduce privacy risks like malware. The telephone number protocol avoids all this when you have a compatible business phone app installed on your computer.

Some VoIP phone services require a plugin for click to call functionality, but that is no longer the norm. With Nextiva, you can call people instantly from your contacts in one click, or contact your leads or customers from its CRM software.

If you use a different CRM, you might need a third-party plugin for real-time outbound calling. Check with your business phone service provider for more information.

Yes, click to call is designed to simplify calling anyone locally or around the world. Some telephone systems are antiquated and difficult to dial correctly.

Click to call eliminates the guesswork with country codes and phone numbers since it's tightly integrated with your VoIP phone system. Cloud phone services know how to connect the call, so you don't need to figure it out.

In addition to rapid dialing, you will also enjoy affordable international calling rates that are up to 90% less than traditional landlines.

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to Recommend

according to Gartner

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to Use

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"Nextiva puts all my customer data in one place. I can view account history, notes and documents from one screen. Nextiva takes the guesswork out of customer relationships."

Chris Brencans, CMO
On The Map Marketing
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