As the company rated the best business phone service by U.S. News, and after 12 years of serving businesses all over the country, we’re getting a ton of calls asking for guidance on how to enable employees to work from home and keep remote teams connected.
The solution is actually quite easy and works well for any size or type of business. We call it the Nextiva App, and it helps a remote workforce call, conference, video conference, chat, and share from anywhere, using just their computer or mobile phone.
You don’t need to be in your physical office to stay productive, and you and your coworkers can continue to communicate, collaborate, and serve customers as if you were working side-by-side.
Key features of the Nextiva App
Using the app is like having your office in the palm of your hand. Its features are simple to use and provide everything your remote team needs to communicate and collaborate while working from home.
- Making and receiving calls
With the app, you can make and receive calls from any computer or mobile phone, using your business or work number. You can even still use extensions for calling others in your organization. This means you can continue to communicate with your customers, partners, and coworkers, the exact same way you would from the office.
- Directory, contacts, and favorites
A directory of all users at your organization is built-in, so you can quickly search and click to call or chat with someone. You can also create a list of people you contact often, both within and outside of your organization, so you don’t need to manually type their number or search the directory each time.
- Instant messaging and chat
An embedded instant messaging and chat feature lets you connect easily with team members for conversations that don’t warrant a phone call or email, or when you’re on with a customer and need an answer to a question quickly. And it eliminates the need and budget for a separate chat tool.
- Team presence
Team presence lets you quickly see when another person is busy, on a call, or available, reducing conflict and allowing for better overall corporate communication efficiency. You may not want to disturb your employees or coworkers if they’re busy or on a call, so this feature gives you an easy way to see their availability status.
- Desktop sharing in your “Room”
Every user gets a virtual room, where you can invite others (both within and outside your organization) to share your screen during a 1-on-1 call or group conference. When you’re not in the same physical room, it’s even more important to make sure everyone is on the same page. The app makes it easy for a group of people to view and discuss the same information at the same time.
- Video calling and conferencing
Just because you’re not in the same room doesn’t mean you can’t be face-to-face. HD video communication is an excellent way to feel connected to your team members when you’re not in the office.
Cloud-based. Easy to use. 99.999% Uptime.
Getting started with the Nextiva App
Once you have the app, setting it up is super easy.
1. Download the app
You can download the app for your computer and smartphone.
2. Log in
You can log into your Nextiva App with the same username and password you use for the online voice portal or NextOS. If you forgot your password, you can reset it.
3. Get these two-page reference guides
If you’re using the desktop app:
These quick reference guides explain how to use all the key features and more for Mac and Windows.
If you’re using the mobile app:
These quick reference guides explain how to use all the telecommuting features and more for iOS and Android.
4. Watch this three-minute video
If you want to talk about how your business can start using the Nextiva App, click here.
Related: Remote Office Phone Systems: Features, Costs, and Benefits