Best SMS Replacement for Twilio Zipwhip

August 22, 2022 | 3 min read

Twilio shutting down Zipwhip

In October 2021, Twilio announced that it will be sunsetting the Zipwhip brand and its SMS platform and, if nothing is done, all text history, functionality, and contacts would be permanently lost and erased. And since Zipwhip is no longer accepting new customers, their 30,000 estimated customers who depend on the platform—and perhaps your team—will be in a dilemma in late 2022.

With Twilio shutting down text messaging services, small and medium-sized enterprises will want to turn to trustworthy, turnkey business text messaging providers. 

Like Twilio, you can send business text messages – and more – with NextivaONE, the new business software from Nextiva. NextivaONE empowers you to send business text messages from your PC, laptop, tablet, or phone—whatever device you’re using at the time. So, instead of relying on only a smartphone app, you can now send business text messages right from your computer with ease. 

And when you’re ready to move beyond voice and text messaging, Nextiva’s got you covered.

Twilio is shutting down Zipwhip text messaging. Keep communication flowing with NextivaONE.

With NextivaONE, your company has access to a variety of messaging features that make it super easy to reach out and engage with customers. NextivaONE includes customizable SMS, email surveys, smart automated workflows, intelligent reporting, and more – all from one user-friendly platform. And that’s just the beginning!

NextivaONE helps consolidate all team and customer communications into a single platform to streamline information sharing, team collaboration, and communication so your company has a complete record of customer interactions.

Why NextivaONE is more than a cost-effective text messaging service alternative to Zipwhip…

  • Use one platform to communicate with customers using their preferred method, including phone, SMS, chat, and email.
  • Improve team efficiency and information sharing with centralized document sharing
  • Send surveys to customers automatically after each interaction to gather feedback.
  • Strengthen your ties with customers by sharing customer conversations and notes across the organization.
  • Save money and reduce the number of applications needed to get your work done.
  • Simplify tasks with enterprise-grade workflow automation features

Top 3 features for business owners to love about NextivaONE: 

1. Threaded Conversations

With the help of our Threaded Conversations functionality, you can start a conversation with a customer and view all of their interactions in one spot. Voicemail transcripts, surveys, emails, texts, calls, texts, and notes from your calls are all threaded together into a steady flow.

NextivaONE threaded conversations

Imagine being able to find all of your customer contacts in one place – regardless of whether they call, text, email, or leave a voicemail for you. Businesses can have a single conversation across all channels – no more switching between email, Slack, Zoom, Asana, and other applications to do your work.

With just one tool, our new software can help businesses of any size increase team productivity and create remarkable, engaging customer experiences. There will be no more obstacles or product silos, just the ability to finish your work swiftly.

2. Voicemail Transcriptions

Read and respond to voicemails with the ease of text messages. With Nextiva’s voicemail transcription, you don’t need to turn off your music to read that voicemail. It’s available in text format right inside the threaded conversation. Respond immediately by text message without skipping a beat or hopping off that other call you are on.

3. Call Pop

Call pop is a software functionality that instantly displays caller information on your screen when a caller calls in. Before you even pick up the phone, you can see who is calling and vital information from their profile, including their most recent sentiment score.

Nextiva call pop

Keep communication flowing with NextivaONE

With NextivaONE, you have access to the resources required to set up an effective contact management system. It’s now only a matter of saving your business contacts, taking thorough meeting notes in the customer profile, and making phone calls.

Are you ready to streamline your customer records? Talk to one of our experts to get started today.

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Cameron Johnson

ABOUT THE AUTHOR

Cameron Johnson

Cameron Johnson is a market segment leader at Nextiva. Along with his well-researched contributions to the Nextiva Blog, Cameron has written for a variety of publications including Inc. and Business.com. Cameron was recently recognized as Utah's Marketer of the Year.

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