Top 6 Sangoma Alternatives: What’s the Best Choice for 2024? 

February 21, 2024 7 min read

Alex Doan

Alex Doan

Sangoma-alternatives

Sangoma is a company you might have heard about in discussions around VoIP and unified communications. It has decent popularity on the market. However, it isn’t the only fish in the sea.

Many budget-friendly options come with greater flexibility and more features than Sangoma. These alternatives could save you cash and fulfill your business’s needs. Some of them are easy to use and offer a variety of beneficial features.

Before we explore Sangoma alternatives, let’s see why people are curious about other options and what motivates them to look for other hosted PBX providers. 

Why Customers Look for Alternatives to Sangoma

Sangoma provides a decent tool for contact centers. But, some of its platform’s limitations could make its customers eager to look for other options.

Contact center functionality

Sangoma’s Asterisk platform users might need more functionality on the reporting side. Some of them have taken their dissatisfaction to review platforms, where they have complained about the lack of tools for analyzing reports. 

Optimizing interactions with these reports becomes tricky for business owners who believe in continuous improvement.

The need for technical expertise

Sangoma offers granular setup capabilities. But, configuring and customizing it requires vast technical knowledge and considerable effort. So, IT departments with limited time, expertise, or resources might find it challenging to work with Sangoma.

Support challenges

Limited customer service echoes throughout users’ reviews. Some customers say they’ve faced challenges with their support calls. Other customers say they’ve had trouble getting the proper resolution for their issues. Yet others nitpick about having trouble with call quality. 

Hardware issues

Some users who’ve tried Sangoma’s hardware products have faced challenges in getting the system to determine the validity of the hardware, causing negative experiences with Sangoma. 

When you integrate it through APIs, some hiccups might occur. Your integration experience could be decent or moderate, depending on what you’re trying to integrate and how you’re trying to do it.

Sangoma product screenshot

What Are Some of Sangoma’s Strengths?

Customers who use Sangoma experience some benefits from the platform. Here are the advantages of using it: 

  • Unified communications: Sangoma has a unified communications platform with features such as instant messaging, call queuing, and conferencing. It’s a cloud-hosted solution that caters to customers who want their communications services all in one place. 
  • Flexible pricing: The company offers a variety of contracts. There are monthly, one-year, and three-year plans. On-premise plans are priced between $19.99 and $24.99 monthly. 
  • Ease of use: Sangoma’s Switchvox system offers an intuitive web interface that’s easy for both end users and administrators to use. 
  • Open-source development: Sangoma commercially supports open-source VoIP and PBX projects. This increases interoperability with various products, sometimes at the risk of excessive simplicity. 
what_is_voIP_vs_uCaaS

Related: 4 Better (and Easier) FreePBX Alternatives

Top 6 Alternatives to Sangoma

When you’re looking for alternatives to Sangoma, be sure to consider these six top options. Some of them clearly deliver more value than Sangoma for specific use cases. 

1. Nextiva

Nextiva is the top-rated cloud communications solution that directly replaces Sangoma. Nextiva’s unified communications platform serves the needs of SMBs and enterprises by bringing all their communications into one place. And it’s easier to manage, too!

Its VoIP phone system and contact center software make it the best choice for business owners who care deeply about their customers’ communications experiences. 

Nextiva-call-center-product-shot

What’s Nextiva’s advantage over Sangoma? 

Nextiva’s strong partner network makes it stand out when compared with Sangoma. The partner network drives value for you through integrated solutions and services. 

The software provides affordability with scalability, so Nextiva can offer competitive pricing tiers for small and large enterprises. The company is known for its intuitive interface and high service uptime. Whether your employees are in the office, remote, or on the go, they will have smooth communication experiences. 

Nextiva has the right solution for your use case, whether it’s a cloud contact center or a small business phone system. 

Nextiva’s highly rated features

Nextiva has several valuable features: 

“Nextiva is top-notch. Since starting to work with them, I’ve legitimately encountered some of the best customer service in any realm. It’s outstanding.”

~ Chris Hayes, IT Director of Conan

2. 3CX

3CX is a proponent of open-source VoIP and PBX platforms. It appeals to businesses seeking tailor-made communications solutions. It has extensive customization options and offers a wide variety of third-party applications. 

What’s 3CX’s advantage over Sangoma? 

3CX is versatile. But, new customers who aren’t well-versed in configuring the platform might find it challenging to use, making this customizability a risk rather than a benefit.

3CX’s features

Here are a few of 3CX’s notable features: 

3. Five9

Five9 offers cloud-based contact center solutions with features such as AI-driven analytics, omnichannel routing, and integrations. The company has a call and contact center that helps your agents deliver better customer experiences. 

What’s Five9’s advantage over Sangoma? 

Five9’s focus on its contact center gives it an advantage over Sangoma. Five9 delivers extensive features for this specific use case. However, these extra features make the platform much more expensive than Sangoma’s if you want a simple small business phone system or a unified communications tool. 

Five9’s features

Here are a few of Five9’s notable features:

Different-types-of-call-routing

Related: The 7 Best Five9 Alternatives That Are Easy to Use

4. Genesys

Genesys offers contact center solutions with analytics, omnichannel support, and AI capabilities. It combines human and automated resources to create better customer experiences. The platform helps teams provide cross-channel support with relevant context to engage customers. 

What’s Genesys’s advantage over Sangoma? 

Genesys focuses on customer experience and advanced analytics. It provides a more sophisticated solution than Sangoma’s. 

Genesys’s features

Here are some of Genesys’s notable features:

Related: 7 Genesys Alternatives to Make Scaling Your Contact Center Easier

5. Ooma

Ooma’s VoIP solution caters primarily to SMBs. It has features such as a virtual receptionist, an easy setup, and a mobile app. Ooma’s major focus is phone systems, so its offerings might not include sophisticated solutions for enterprise use cases.

What’s Ooma’s advantage over Sangoma? 

Ooma is a simple, affordable VoIP phone system that’s suitable for businesses with straightforward communications needs. It’s a good solution for customers who don’t require sophisticated phone systems.

Ooma’s features

Here are some of Ooma’s notable features:

6. Zoom Phone

Zoom Phone leverages the popularity of the company’s video conferencing platform. The phone service offers voice, video, and messaging integration. It comes with features such as international calling, call recording, and number porting.

What’s Zoom Phone’s advantage over Sangoma? 

Zoom Phone’s familiar interface could be appealing to business owners who want a unified communications application with strong video capabilities. Zoom Phone is tightly integrated with the company’s video conferencing service, which makes it a logical choice for some buyers. 

Zoom Phone’s features

Here are a few of Zoom Phone’s notable features: 

business phone call recording

The Verdict? Nextiva Is the Best Sangoma Alternative

After exploring multiple alternatives to Sangoma, you can see that Nextiva shines more brightly than the other options. It’s packed with features that make it a smart solution for unified communications. 

Nextiva is easy to configure and navigate. Its UI/UX makes it flexible and customizable for users who aren’t very tech-savvy. Nextiva’s partner network and its best-in-class support make it a well-rounded solution. 

You’ll probably come out ahead when you compare the costs of its phone system to those of its competitors. Don’t cut corners. Give your team a complete communications platform. 

Related: Top 8 Talkdesk Alternatives for Contact Centers on a Budget

Your PBX doesn’t have to be complex.

See why 150K+ brands simplify their business communications with Nextiva.

Alex Doan

ABOUT THE AUTHOR

Alex Doan

Alex Doan is an experienced senior marketing professional specializing in propelling growth for both B2B and B2C companies. Proficient in streamlining marketing operations for seamless sales transitions, utilizing analytics and consumer insights to achieve measurable outcomes. Committed to enhancing lead and customer experiences through effective journey mapping.

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