Top 6 Sangoma Alternatives: Best Choice for 2025 

If you’re thinking about potential Sangoma alternatives, you’ve come to the right place. We’ll contrast and compare some excellent options. Sangoma Technologies Corporation is a company you might have heard about in discussions around VoIP and unified communications. It has decent popularity on the market. However, it isn’t the only fish in the sea.

Many budget-friendly options come with greater flexibility and more features than Sangoma. These alternatives could save you cash and fulfill your business’s communication needs. Some of them are easy to use and offer a variety of beneficial features.

Before we explore Sangoma alternatives, let’s see why people are curious about other options and what motivates them to look for other hosted PBX providers.

Why Customers Look for Alternatives to Sangoma

Sangoma provides a decent tool for contact centers. But, some of its platform’s limitations could make its customers eager to look for other options.

Contact center functionality

Sangoma’s Asterisk platform users might need more functionality on the reporting side. Some of them have taken their dissatisfaction to review platforms, where they have complained about the lack of tools for analyzing reports.

Optimizing interactions with these reports becomes tricky for business owners who believe in continuous improvement.

The need for technical expertise

Sangoma offers granular setup capabilities. But, configuring and customizing it requires vast technical knowledge and considerable effort. So, IT departments with limited time, expertise, or resources might find it challenging to work with Sangoma.

Support challenges

Limited customer service echoes throughout users’ reviews. Some customers say they’ve faced challenges with their support calls. Other customers say they’ve had trouble getting the proper resolution for their issues. Yet others nitpick about having trouble with call quality. 

Hardware issues

Some users who’ve tried Sangoma’s hardware products have faced challenges in getting the system to determine the validity of the hardware, causing negative experiences with Sangoma.

When you integrate it through APIs, some hiccups might occur. Your integration experience could be decent or moderate, depending on what you’re trying to integrate and how you’re trying to do it. Any business who relies on stable and effective communication will be frustrated by this.

Lack of pricing transparency

Sangoma no longer lists their pricing on its website. If you want to know the cost, you must contact their sales department. This, of course, makes it harder not only to get an accurate idea of the cost-to-value ratio, but also to compare this VoIP solution with competitors when trying to make a decision. Plus, the total cost may vary significantly depending on the specific setup, hardware requirements, licensing, and any add-ons or set-up fees involved. 

What Are Some of Sangoma’s Strengths?

Customers who use Sangoma experience some benefits from the platform. Here are the advantages of using it:

• Unified communications: Sangoma has a unified communications platform with features such as instant messaging, call queuing, and conferencing. It’s a cloud-hosted solution that caters to customers who want their communications services all in one place.
• Customizable systems: Sangoma’s platforms, particularly those built on open source software like FreePBX and Asterisk, can offer extensive customization options. 
• Open source development: Sangoma commercially supports open source VoIP and PBX projects. This increases interoperability with various products, sometimes at the risk of excessive simplicity.

Top 6 Alternatives to Sangoma

Provider	Starting Price	Ease of Use	Call Quality	Scalability	AI Features	Integrations	Best For
Sangoma	Contact sales	Medium	Medium	Medium	Low	Medium	IT-managed organizations
Nextiva	$15	High	High	High	High	Medium	SMBs, Offices, Mobile Teams
3CX	$350	Low	Medium	High	Low	High	Tech-savvy Teams
Five9	$119	High	Medium	High	High	Medium	Enterprise contact centers
Genesys	$75	Medium	High	High	High	High	Large enterprises that need customization
Ooma Office	$19.95	High	Medium	Medium	Low	Medium	SMBs, Hybrid Work
Zoom Phone	$10	High	High	Medium	Low	Medium	User-Friendly, Zoom Users

When you’re looking for alternatives to Sangoma, be sure to consider these six excellent VoIP service options. Some of them clearly deliver more value than Sangoma for specific use cases.

1. Nextiva – SMBs looking to scale

Nextiva is the top-rated cloud communications solution that directly replaces Sangoma. Nextiva’s unified communications platform serves the needs of SMBs and enterprises by bringing all their communications into one place, and it offers a robust suite of collaboration tools. And it’s easier to manage, too!

Its VoIP phone system and contact center software make it the best choice for business owners who care deeply about their customers’ communications experiences.

What’s Nextiva’s advantage over Sangoma?

Nextiva’s strong partner network makes it stand out when compared with Sangoma. The partner network drives value for you through integrated solutions and services.

The software provides affordability with scalability, so Nextiva can offer competitive pricing tiers for small and large enterprises. The company is known for its intuitive interface and high service uptime. Whether your employees are in the office, remote, or on the go, they will have smooth communication experiences.

Nextiva has the right solution for your use case, whether it’s a cloud contact center or a small business phone system.

Nextiva’s highly rated features

Nextiva has several valuable features:

• Advanced call management: Nextiva automates call routing to agents while effectively managing call queues. 
• CRM integration: It integrates with popular customer relationship management software to provide a seamless experience.
• Helpful analytics: It provides data about talk time, abandoned calls, call volumes, and agent availability, which helps you make better decisions.
• Hosted porting: It allows users to easily port local and toll-free phone numbers. Or select a local phone number to expand your reach, whether you’re in Canada, the United States, or anywhere else

Pros:

• Reliable, high-quality calls with automated setup and minimal downtime.
• Outstanding 24/7 customer support
• Beyond basic calling, it offers rich unified communication features

Cons:

• Higher cost relative to simpler alternatives
• Limited features on lower tiers

Pricing:

• Core: $15/user/month
• Engage: $25/user/month
• Power Suite CX: $75/user/month

Best for: Small businesses seeking a robust, scalable VoIP system with exceptional support.

2. 3CX – Best for tech-savvy teams

3CX is a proponent of open-source VoIP and PBX platforms. It appeals to businesses seeking tailor-made communications solutions. It has extensive customization options and offers a wide variety of third-party applications.

What’s 3CX’s advantage over Sangoma?

3CX is versatile. But new customers who aren’t well-versed in configuring the platform might find it challenging to use, making this customizability a risk rather than a benefit.

3CX’s features

Here are a few of 3CX’s notable features:

• Easy accessibility: The 3CX Web Client app is accessible from anywhere, whether your team is remote or on the go.
• App-free video conferencing: The company’s platform offers browser-based video conferencing, which customers don’t need an app to use. It provides presentation and remote work tools with features including document sharing, chat, and polling.
• No-limit video conferencing: 3CX doesn’t put time limits on its video conferencing service. There are no extra charges, even if you use it for an entire day of training.

Pros: 

• Supports integration with a wide range of hardware and allows businesses to bring their own SIP trunk providers
• Wide compatibility (web-based admin console supports Windows, Linux, cloud, or self‑hosted deployment options)

Cons:

• Complicated set-up process and learning curve mean longer onboarding times, especially without dedicated IT staff
• Customer support is limited (free plans offer a knowledge base only, and all paid plans must pay $75 per support interaction)
• Occasional app/trunking issues

Pricing:

• Free Edition (Small Business Phone System): Free
• Professional (PRO) Edition: Starts at $350 per year for 8 simultaneous calls
• Enterprise (ENT) Edition: Starts at $425 per year for 8 simultaneous calls

Best for: Businesses that are confident about setting up a cloud environment, acquiring a SIP trunking service, and adjusting communication features.

3. Five9 – Enterprise contact centers

Five9 offers cloud-based contact center solutions with features such as AI-driven analytics, omnichannel routing, and integrations. The company has a call and contact center that helps your agents deliver better customer experiences.

What’s Five9’s advantage over Sangoma?

Five9’s focus on its contact center gives it an advantage over Sangoma. Five9 delivers extensive features for this specific use case. However, these extra features make the platform much more expensive than Sangoma’s if you want a simple, small business phone system or a unified communications tool.

Five9’s features

Here are a few of Five9’s notable features:

• Agent assist: It uses AI to make next best action suggestions and streamline workflows.
• CRM integration: Five9 offers prebuilt CRM integration and software development kits.
• Engagement workflow: It uses a single tool for self-service, agent guidance, and routing.

Pros:

• Offers built‑in security and compliance
• Powerful omnichannel and AI‑enhanced tools
• Customizable platform

Cons:

• High cost and rigid commitment
• UI can feel unintuitive and overwhelming for new users; the initial configuration is extensive
• Performance and support inconsistencies

Pricing:

• Digital (digital only): $119/month
• Core (voice only): $119/month
• Premium (digital + voice): contact sales
• Optimum (digital + voice + WEM): contact sales
• Ultimate (digital + voice + WEM + analytics): contact sales

Best for: Businesses needing advanced features and that have budgets for higher subscription costs.

4. Genesys – Enterprises that require highly customizable solutions

Genesys offers contact center solutions with analytics, omnichannel support, and AI capabilities. It combines human and automated resources to create better customer experiences. The platform helps teams provide cross-channel support with relevant context to engage customers.

What’s Genesys’s advantage over Sangoma?

Genesys focuses on customer experience and advanced analytics. It provides a more sophisticated solution than Sangoma’s.

Genesys’s features

Here are some of Genesys’s notable features:

• Workforce engagement management: The company gives professionals the tools and support they need to offer a great customer experience.
• Analytics and reporting: Its analytics and reporting deliver interaction insights that make it easier to offer a cross-channel customer experience.
• Interactive voice response (IVR): Genesys offers call centers an IVR system that enables them to handle customer calls at scale.

Pros:

• Many users find Genesys intuitive and easy to use, with configurable views
• Omnichannel capabilities (voice, email, chat, SMS, social media) and self-service tools
• AI-powered features such as skill-based call routing, agent scoring, conversational analytics, and automated outbound campaigns

Cons: complex interface and lack of advanced reporting

• Can be complex, requiring expert knowledge for full deployment and utilization
• Pricing is relatively high compared to competitors, with additional fees for add-ons like CRM integrations
• Some users report slow responses from support, occasional system outages or call connectivity problems

Pricing: Genesys Cloud requires a minimum monthly contract commitment of $2,000. This means even on the lowest per-user plan, you’d need roughly 27 agents ($75/user) to meet this threshold.

• Genesys Cloud CX 1 (for voice-only contact centers): $75/user/month
• Genesys Cloud CX 2 (for omnichannel contact centers): $115/user/month
• Genesys Cloud CX 3 (for workforce engagement management (WEM) capabilities): $155/user/month
• Genesys Cloud CX 4 (for advanced AI experience): $240/user/month

Best for: Large enterprises that require advanced, scalable, and highly customizable contact center solutions.

5. Ooma – Budget-conscious startups and SMBs

Ooma’s VoIP solution caters primarily to SMBs. It has features such as a virtual receptionist, an easy setup, and a mobile app. Ooma’s major focus is on phone systems, so its offerings might not include sophisticated solutions for enterprise use cases.

What’s Ooma’s advantage over Sangoma?

Ooma is a simple, affordable VoIP phone system that’s suitable for businesses with straightforward communications needs. It’s a good solution for customers who don’t require sophisticated phone systems.

Ooma’s features

Here are some of Ooma’s notable features:

• Call queuing: It allows you to manage incoming calls, keeping calls in the queue until agents are available.
• Accessibility: Ooma’s desktop and mobile applications make it easy for your agents to access the phone system.
• Voicemail transcription: It emails skimmable transcriptions of voicemails to your agents.

Pros:

• Transparent, budget-friendly pricing
• Easy to set up with minimal technical knowledge
• Generally delivers clear voice quality and stable performance

Cons:

• Limited advanced features and integrations
• Add-ons (business-grade wireless, international SMS, trunking) can significantly increase total cost 
• Some users report delayed or frustrating customer service

Pricing:

• Essentials: $19.95/user/month
• Pro: $24.95/user/month
• Pro Plus: $29.95/user/month

Best for: Businesses looking for a simple, straightforward communications solution and don’t need a sophisticated phone system.

6. Zoom Phone – It’s user-friendly for Zoom users

Zoom Phone leverages the popularity of the company’s video conferencing platform. The phone service offers voice, video, and messaging integration. It comes with features such as international calling, call recording, and number porting.

What’s Zoom Phone’s advantage over Sangoma?

Zoom Phone’s familiar interface could be appealing to business owners who want a unified communications application with strong video capabilities. Zoom Phone is tightly integrated with the company’s video conferencing service, which makes it a logical choice for some buyers.

Zoom Phone’s features

Here are a few of Zoom Phone’s notable features:

• Integration: It offers integration with Salesforce CRM.
• Automatic call distribution: It uses set parameters to route calls to your agents.
• Call recording: Zoom Phone records calls so you can review them later to help your agents optimize their performance.

Pros:

• Affordable and flexible pricing, including pay-as-you-go metered options
• Seamless integration into the Zoom ecosystem
• Strong call quality and AI features

Cons:

• Support is limited (no email support, and lower-tier plans offer only chatbot assistance)
• Basic reporting and limited integrations
• Some users complain about audio issues (missed calls, dropped calls)

Pricing:

• U.S. & Canada Metered: $10/user/month
• U.S. & Canada Unlimited: $15/user/month
• Global Select: $20/user/month

Best for: Businesses looking for a straightforward, user-friendly phone system that are already familiar with Zoom’s platform.

Nextiva: The Smartest Sangoma Alternative

When comparing Sangoma alternatives, Nextiva stands out as the clear leader. With a robust feature set, convenient mobile app, intuitive interface, and unmatched reliability, it’s the right choice for businesses seeking a unified communications solution that’s both powerful and easy to use.

Whether you’re a tech novice or a seasoned IT manager, Nextiva’s user-friendly design makes setup and daily use effortless. Its flexible configuration, extensive partner network, and award-winning customer support make it a well-rounded solution you can count on.

Plus, Nextiva often delivers greater value at a lower total cost than other platforms—without sacrificing quality. Don’t settle for less. Empower your team with a complete communications platform that’s built for growth.

Sangoma Alternatives FAQs