Sangoma is a company you might have heard about in discussions around VoIP and unified communications. It has decent popularity on the market. However, it isn’t the only fish in the sea.
Many budget-friendly options come with greater flexibility and more features than Sangoma. These alternatives could save you cash and fulfill your business’s needs. Some of them are easy to use and offer a variety of beneficial features.
Before we explore Sangoma alternatives, let’s see why people are curious about other options and what motivates them to look for other hosted PBX providers.
Why Customers Look for Alternatives to Sangoma
Sangoma provides a decent tool for contact centers. But, some of its platform’s limitations could make its customers eager to look for other options.
Contact center functionality
Sangoma’s Asterisk platform users might need more functionality on the reporting side. Some of them have taken their dissatisfaction to review platforms, where they have complained about the lack of tools for analyzing reports.
Optimizing interactions with these reports becomes tricky for business owners who believe in continuous improvement.
The need for technical expertise
Sangoma offers granular setup capabilities. But, configuring and customizing it requires vast technical knowledge and considerable effort. So, IT departments with limited time, expertise, or resources might find it challenging to work with Sangoma.
Support challenges
Limited customer service echoes throughout users’ reviews. Some customers say they’ve faced challenges with their support calls. Other customers say they’ve had trouble getting the proper resolution for their issues. Yet others nitpick about having trouble with call quality.
Hardware issues
Some users who’ve tried Sangoma’s hardware products have faced challenges in getting the system to determine the validity of the hardware, causing negative experiences with Sangoma.
When you integrate it through APIs, some hiccups might occur. Your integration experience could be decent or moderate, depending on what you’re trying to integrate and how you’re trying to do it.
What Are Some of Sangoma’s Strengths?
Customers who use Sangoma experience some benefits from the platform. Here are the advantages of using it:
- Unified communications: Sangoma has a unified communications platform with features such as instant messaging, call queuing, and conferencing. It’s a cloud-hosted solution that caters to customers who want their communications services all in one place.
- Flexible pricing: The company offers a variety of contracts. There are monthly, one-year, and three-year plans. On-premise plans are priced between $19.99 and $24.99 monthly.
- Ease of use: Sangoma’s Switchvox system offers an intuitive web interface that’s easy for both end users and administrators to use.
- Open-source development: Sangoma commercially supports open-source VoIP and PBX projects. This increases interoperability with various products, sometimes at the risk of excessive simplicity.
Related: 4 Better (and Easier) FreePBX Alternatives
Top 6 Alternatives to Sangoma
When you’re looking for alternatives to Sangoma, be sure to consider these six top options. Some of them clearly deliver more value than Sangoma for specific use cases.
1. Nextiva
Nextiva is the top-rated cloud communications solution that directly replaces Sangoma. Nextiva’s unified communications platform serves the needs of SMBs and enterprises by bringing all their communications into one place. And it’s easier to manage, too!
Its VoIP phone system and contact center software make it the best choice for business owners who care deeply about their customers’ communications experiences.
What’s Nextiva’s advantage over Sangoma?
Nextiva’s strong partner network makes it stand out when compared with Sangoma. The partner network drives value for you through integrated solutions and services.
The software provides affordability with scalability, so Nextiva can offer competitive pricing tiers for small and large enterprises. The company is known for its intuitive interface and high service uptime. Whether your employees are in the office, remote, or on the go, they will have smooth communication experiences.
Nextiva has the right solution for your use case, whether it’s a cloud contact center or a small business phone system.
Nextiva’s highly rated features
Nextiva has several valuable features:
- Advanced call management: Nextiva automates call routing to agents while effectively managing call queues.
- CRM integration: It integrates with popular customer relationship management software to provide a seamless experience.
- Helpful analytics: It provides data about talk time, abandoned calls, call volumes, and agent availability, which helps you make better decisions.
- Hosted porting: It allows users to easily port local and toll-free phone numbers.
“Nextiva is top-notch. Since starting to work with them, I’ve legitimately encountered some of the best customer service in any realm. It’s outstanding.”
~ Chris Hayes, IT Director of Conan
2. 3CX
3CX is a proponent of open-source VoIP and PBX platforms. It appeals to businesses seeking tailor-made communications solutions. It has extensive customization options and offers a wide variety of third-party applications.
What’s 3CX’s advantage over Sangoma?
3CX is versatile. But, new customers who aren’t well-versed in configuring the platform might find it challenging to use, making this customizability a risk rather than a benefit.
3CX’s features
Here are a few of 3CX’s notable features:
- Easy accessibility: The 3CX Web Client app is accessible from anywhere, whether your team is remote or on the go.
- App-free video conferencing: The company’s platform offers browser-based video conferencing, which customers don’t need an app to use. It provides presentation and remote assistance tools with features including document sharing, chat, and polling.
- No-limit video conferencing: 3CX doesn’t put time limits on its video conferencing service. There are no extra charges, even if you use it for an entire day of training.
3. Five9
Five9 offers cloud-based contact center solutions with features such as AI-driven analytics, omnichannel routing, and integrations. The company has a call and contact center that helps your agents deliver better customer experiences.
What’s Five9’s advantage over Sangoma?
Five9’s focus on its contact center gives it an advantage over Sangoma. Five9 delivers extensive features for this specific use case. However, these extra features make the platform much more expensive than Sangoma’s if you want a simple small business phone system or a unified communications tool.
Five9’s features
Here are a few of Five9’s notable features:
- Agent assist: It uses AI to make next best action suggestions and streamline workflows.
- CRM integration: Five9 offers prebuilt CRM integration and software development kits.
- Engagement workflow: It uses a single tool for self-service, agent guidance, and routing.
Related: The 7 Best Five9 Alternatives That Are Easy to Use
4. Genesys
Genesys offers contact center solutions with analytics, omnichannel support, and AI capabilities. It combines human and automated resources to create better customer experiences. The platform helps teams provide cross-channel support with relevant context to engage customers.
What’s Genesys’s advantage over Sangoma?
Genesys focuses on customer experience and advanced analytics. It provides a more sophisticated solution than Sangoma’s.
Genesys’s features
Here are some of Genesys’s notable features:
- Workforce engagement management: The company gives professionals the tools and support they need to offer a great customer experience.
- Analytics and reporting: Its analytics and reporting deliver interaction insights that make it easier to offer cross-channel customer experience.
- Interactive voice response (IVR): Genesys offers call centers an IVR system that enables them to handle customer calls at scale.
Related: 7 Genesys Alternatives to Make Scaling Your Contact Center Easier
5. Ooma
Ooma’s VoIP solution caters primarily to SMBs. It has features such as a virtual receptionist, an easy setup, and a mobile app. Ooma’s major focus is phone systems, so its offerings might not include sophisticated solutions for enterprise use cases.
What’s Ooma’s advantage over Sangoma?
Ooma is a simple, affordable VoIP phone system that’s suitable for businesses with straightforward communications needs. It’s a good solution for customers who don’t require sophisticated phone systems.
Ooma’s features
Here are some of Ooma’s notable features:
- Call queuing: It allows you to manage incoming calls, keeping calls in the queue until agents are available.
- Accessibility: Ooma’s desktop and mobile applications make it easy for your agents to access the phone system.
- Voicemail transcription: It emails skimmable transcriptions of voicemails to your agents.
6. Zoom Phone
Zoom Phone leverages the popularity of the company’s video conferencing platform. The phone service offers voice, video, and messaging integration. It comes with features such as international calling, call recording, and number porting.
What’s Zoom Phone’s advantage over Sangoma?
Zoom Phone’s familiar interface could be appealing to business owners who want a unified communications application with strong video capabilities. Zoom Phone is tightly integrated with the company’s video conferencing service, which makes it a logical choice for some buyers.
Zoom Phone’s features
Here are a few of Zoom Phone’s notable features:
- Integration: It offers integration with Salesforce CRM.
- Automatic call distribution: It uses set parameters to route calls to your agents.
- Call recording: Zoom Phone records calls so you can review them later to help your agents optimize their performance.
The Verdict? Nextiva Is the Best Sangoma Alternative
After exploring multiple alternatives to Sangoma, you can see that Nextiva shines more brightly than the other options. It’s packed with features that make it a smart solution for unified communications.
Nextiva is easy to configure and navigate. Its UI/UX makes it flexible and customizable for users who aren’t very tech-savvy. Nextiva’s partner network and its best-in-class support make it a well-rounded solution.
You’ll probably come out ahead when you compare the costs of its phone system to those of its competitors. Don’t cut corners. Give your team a complete communications platform.
Related: Top 8 Talkdesk Alternatives for Contact Centers on a Budget
