Transfer calls between devices seamlessly with call flip.

Any business phone that connects to your VoIP phone system is compatible with the call flip feature.

You can transfer a live call between a:

• VoIP desk phone
• Desktop VoIP softphone
• Mobile business phone app

As long as the devices use the same cloud phone system and have a shared call appearance enabled for the same extension, you can use the call flip feature.

You should use call flip when you want to continue the same conversation on a different phone. A typical example would be if you answered the call to your business phone number on your cell phone, and you returned to your desk.

Instead of calling the other person back, pick up your phone and dial *11. The call will instantly be resumed on the other phone. It's a great way to transition from your mobile phone to your desk phone with a Bluetooth headset.

You don't have to inform the other party, but it's a good idea, so they know you'll switch devices on the same active call.

Call flip can only work on phones you have connected to your business phone system and use your extension. Flipping a call will not work if you end the live call prematurely on your existing phone.

Make sure to download the free business phone app from Nextiva on your desktop and smartphone. You'll be able to pull the call to those devices whenever you want. You can work from home and increase productivity even amid COVID-19 circumstances.

To transfer calls to another extension, you might want to use the call parking feature. This lets you place the call on hold, chat with your colleague, and when they are ready, they can accept the call.

You can also transfer the call by using the call transfer button that may appear on your VoIP desk phone. Additionally, the VoIP app includes a Transfer Call feature to direct the call instantly to another extension.

Call flip (call pulling) is ideal for transferring calls to another device that you use, not necessarily another person.