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Transfer calls between devices seamlessly with call flip.

Move from your desk phone to your cell phone without interruption.

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What is call flip?

Call flip is the ability to push or pull a live call between devices. This advanced calling feature lets you move an in-progress phone call to your desk phone, mobile phone, or computer.

Once you begin a call flip, the call resumes when you pick up the handset or accept the call from the keypad.

The recent rise in remote work means the ability to flip calls between your mobile app and desk phone is essential. It lets you take calls anywhere.

Unlike call forwarding, the call flip feature is only for live, active calls when switching devices.

Benefits of call flip

You might not need to flip calls every day, but when you do, it'll matter. With call flip, you can:

  • Cut the cord. Continue an active call while on the road and in the office.

  • Switch to your smartphone. Move a live call to your business phone app.

  • Streamline your workflow. Prefer a headset? Switch your phones easily.

  • Never miss your clients. Keep your incoming calls going on any phone.

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How to set up call flip

When you're on a call, it's easy to flip calls to another VoIP phone. Here's how to pull a live phone call with Nextiva.

VoIP Desk Phone

  1. Pick up the handset.
  2. Dial *11 or press the Pull Call softkey if it's available.
  3. Your phone will connect the call in progress.

Mobile App

  1. Open the NextivaONE App.
  2. Tap the dial pad icon, which is second from the left along the top.
  3. Tap the "..." context menu along the top right corner.
  4. Select Pull Call. The live call will be pulled to the new device.

Desktop App

  1. Open the NextivaONE App.
  2. From the Calls menu, select Pull Call. You can also use the keyboard shortcut of Ctrl+P (Command+P on macOS).
  3. The active call will be pulled through the phone system instantly.

Call pulling is one of many powerful VoIP features to manage your in-call experience. Learn about additional feature access codes on Nextiva Support.

Business Phone Service Benefits

Why businesses choose Nextiva

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High-performance data centers and HD Voice technology ensure superior voice quality.

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Ease of Use

Anyone can set up and use Nextiva’s cloud PBX system, not just technical staff.

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Get live support your business needs from our in-house team available 24/7.

Our customers said life became easier after switching to Nextiva.

Eric Siu "We love Nextiva's reliability and features like call pop, free online faxing, auto attendant, IVR and call routing. It gives us the appearance of a bigger, more polished business." Eric Siu CEO, Single Grain
Chris Brencans "Countless sales have been done on the Nextiva mobile app. We couldn't run our business without it. Since adopting Nextiva in 2016, we've seen 203% revenue growth." Chris Brencans CMO, On The Map Marketing

Call flip FAQs

Any business phone that connects to your VoIP phone system is compatible with the call flip feature.

You can transfer a live call between a:

  • VoIP desk phone
  • Desktop VoIP softphone
  • Mobile business phone app

As long as the devices use the same cloud phone system and have a shared call appearance enabled for the same extension, you can use the call flip feature.

You should use call flip when you want to continue the same conversation on a different phone. A typical example would be if you answered the call to your business phone number on your cell phone, and you returned to your desk.

Instead of calling the other person back, pick up your phone and dial *11. The call will instantly be resumed on the other phone. It's a great way to transition from your mobile phone to your desk phone with a Bluetooth headset.

You don't have to inform the other party, but it's a good idea, so they know you'll switch devices on the same active call.

Call flip can only work on phones you have connected to your business phone system and use your extension. Flipping a call will not work if you end the live call prematurely on your existing phone.

Make sure to download the free business phone app from Nextiva on your desktop and smartphone. You'll be able to pull the call to those devices whenever you want. You can work from home and increase productivity even amid COVID-19 circumstances.

To transfer calls to another extension, you might want to use the call parking feature. This lets you place the call on hold, chat with your colleague, and when they are ready, they can accept the call.

You can also transfer the call by using the call transfer button that may appear on your VoIP desk phone. Additionally, the VoIP app includes a Transfer Call feature to direct the call instantly to another extension.

Call flip (call pulling) is ideal for transferring calls to another device that you use, not necessarily another person.

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