May Product Spotlight: Smarter Integrations, Streamlined Messaging, and Faster Reporting

This month’s updates improve how teams connect tools, clean up conversations, and send reports with less friction. Whether you’re syncing your CRM, managing high-volume messaging, or sharing insights with stakeholders, these improvements are designed to help you work faster and serve customers better.

Nextiva + HubSpot Integration

Tired of switching tabs, logging calls by hand, and hunting for contact details during conversations? With the Nextiva + HubSpot integration, your team has everything they need in one place, allowing them to focus on customers, not busywork.

With this integration, you can now:

• Log calls automatically: Calls are automatically attached to the correct HubSpot record with just one contact association.
• See who’s calling immediately: Caller info pops up in real time as the phone rings.
• Place calls right from HubSpot: Search contacts, view records, and click to call. No copy/paste needed.
• Get started fast: Download the desktop app and connect — no IT help needed.

👉 Learn more about integrating HubSpot with Nextiva

Smarter, Cleaner Messaging Experience

Whether you’re handling multiple contact threads or a busy inbox, updates in NextivaONE make it easier to stay organized and in control.

What’s new:

• Threaded messages: Messages sent within five minutes group together for better readability.
• Message deletion: Remove individual messages or attachments from your view only, but they stay visible for others and audits.
• Know what number sent it: Easily see which number sent or received each message if you use multiple lines.

👉 Download the Nextiva App

Automated Contact Center Reporting

Reporting from Nextiva Contact Center just got simpler. Before, you needed to configure an email account to send reports. Now, if you leave the sender’s email blank, your report is automatically sent from [email protected].

Scheduling contact center reports means that you can:

• Skip email setup: Start sending reports right away.
• Move insights faster: Share reports with stakeholders without delay.

👉 Learn more about contact center reporting.

Building a Connected Customer Journey

Each of these enhancements brings us closer to a connected customer journey, where context, communication, and collaboration happen without barriers. From real-time CRM syncing to clearer messaging and seamless reporting, these improvements support Nextiva’s vision for Unified Customer Experience Management.

Unified CXM is a strategy to help all businesses serve customers more personally and intelligently. These updates are building blocks toward that reality.