June Product Spotlight: Unlocking the Power of Integrated Communications

If your team is bouncing between disconnected tools and siloed data, delivering a seamless customer experience isn’t just hard, it’s nearly impossible. That’s why we’re continuing to expand Nextiva’s powerful integration ecosystem, helping you bring all your systems and conversations together in one place.

Our newest integrations make it easier than ever to connect the apps you already use, unify communications across every channel, and automate repetitive tasks. The result? Faster response times, more productive teams, and a customer experience that sets you apart.

This month, we’re spotlighting the latest additions to our integration lineup, built to eliminate silos, accelerate workflows, and turn every customer interaction into an opportunity to impress.

WhatsApp Integration: Conversations That Meet Customers Where They Are

With over 2 billion monthly active users across 180+ countries, WhatsApp is the most widely used messaging platform in the world. It’s especially popular across Latin America, India, Southeast Asia, Europe, and Africa, making it a go-to channel for global customer engagement.

Now with Nextiva’s WhatsApp integration, you can manage WhatsApp messages seamlessly alongside SMS, email, chat, and voice–giving agents a unified view of every customer interaction and helping teams work faster, smarter, and more effectively.

Outcomes: 

• Maximize message visibility and customer engagement: WhatsApp messages consistently see open rates above 98%, far surpassing email and even SMS.
• Build trust through secure, real-time conversations: Customers rely on WhatsApp for immediate, secure communication, ideal for transactional updates and timely support that fosters loyalty.
• Boost agent efficiency and speed: Agents can respond to WhatsApp messages directly within Nextiva, eliminating app-switching and reducing response times.
• Increase campaign relevance and performance: Assign dedicated WhatsApp numbers to specific campaigns or segments to deliver more personalized, high-converting outreach.
• Expand your global reach effortlessly: Engage customers where they already are, on the world’s most popular messaging app across key global markets. 
• Accelerate response rates and deepen relationships: Reach customers on their preferred messaging channel to drive faster replies and strengthen long-term connections.

Nextiva worked with us to develop real-time listening, integrated the multiple channels into a singular customer support interface, and improved our first response time by integrating WhatsApp as a communication channel in our customer service.

Dwarka Srinath, CIO, Tata Play

👉 Get started with WhatsApp and build loyalty by meeting customers on their terms

Microsoft Teams + Nextiva: Unify Communication, Maximize Productivity

Nextiva now brings its award-winning voice and contact center platform natively into Microsoft Teams — no need for extra apps, plug-ins, or complex retraining. With 99.9999% uptime, enterprise-grade security, and industry-leading support, your team gets all the power of Nextiva inside the Teams workspace they already use every day.

This integration bridges the gap between customer-facing agents and internal teams, turning Microsoft Teams into a true collaboration hub for customer experience. Instead of jumping between tools, agents can now collaborate in real time, get expert input faster, and resolve complex issues without leaving their workflow.

Outcomes:

• Boost team productivity: Bring voice, messaging, meetings, and customer collaboration into a single platform to eliminate app switching and streamline daily workflows.
• Resolve complex issues faster: Enable agents to connect instantly with back-office staff (e.g., billing, IT, product), cutting down resolution times and boosting first-contact resolution. 
• Simplify the agent experience: Transform Microsoft Teams into a unified workspace for customer engagement, making it easier for employees to manage conversations and deliver seamless service. 
• Get more from your Microsoft Teams investment: Extend your existing Nextiva numbers, call flows, and contact center capabilities directly into Teams, with no disruption to your workflows, no added complexity, and no retraining required.

Nextiva’s integration capabilities with other business tools are seamless, and the reassuringly excellent customer support is a bonus.

Camilo D., Customer Review, GetVoIP

5/5

👉 Integrate Microsoft Teams to simplify your tech stack and elevate team collaboration

HubSpot + Nextiva: Automate Workflows, Accelerate Revenue

Nextiva brings speed, clarity, and context to every customer interaction inside HubSpot, automating call logging, enabling one-click outreach, and delivering real-time insights when they matter most. 

Nextiva’s HubSpot integration removes manual busywork, eliminates context switching, and ensures every customer conversation starts with the information that matters. Whether you’re making calls, receiving them, or reviewing account history, Nextiva keeps your HubSpot data clean, current, and actionable.

Outcomes:

• Eliminate manual logging and improve data accuracy: Automatically log calls to the correct HubSpot record with built-in prompts to confirm ambiguous data and an audit trail for visibility and control.
• Increase employee productivity: Employees can place and receive calls directly from HubSpot with click-to-call, reducing tool-switching and accelerating outbound outreach.
• Deliver smarter, more personalized conversations: Access real-time caller history, notes, and helpful context the moment a call comes in, enabling tailored interactions that convert and build trust.

Nextiva’s call quality is crystal clear, and the ease of integration with other tools we use has saved us a ton of time.

Zackery Boyett, Customer Review, Trustpilot

5/5

👉 See how Nextiva can free your reps from busywork and fuel better conversations

The Big Picture: Turning Integration into Strategic Advantage

These integrations aren’t just feature updates, they signal foundational shifts in how businesses engage with customers and empower their teams. By unifying communication, automation, and data, Nextiva transforms a fragmented tech stack into a cohesive strategic asset.

• Break down silos: Connect voice, video, text, chat, email, social, review, and messaging within a single AI-powered platform.
• Accelerate workflows: Streamline operations with shared context and real-time insights that reduce manual tasks and response times.
• Deliver exceptional CX at scale: Offer personalized, seamless experiences across every touchpoint, ensuring customers always feel understood and valued.