Posts by Micah Solomon - Nextiva Blog

AUTHOR

Micah Solomon

Micah is a customer service improvement consultant and a bestselling author with 5 books that have won multiple awards; the most recent is Ignore Your Customers (and They’ll Go Away), published by HarperCollins.

POSTS BY Micah

Customer Experience

Can You Actually Train Employees for Empathy? Here’s how…

Customer Experience

12 Best Practices to Dramatically Improve Your Customer Surveys

3 Killer Advantages Corporate Giants Have in #CX That You Can Steal

August 08

3 #CX Advantages You Can Steal From Corporate Giants

defensive language to avoid in customer service

June 20

12 Terrible, Horrible, No-Good Defensive Phrases to Avoid in Customer Service

June 09

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