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Move your current PBX to the cloud or get a hosted VoIP system with superpowers. Nextiva is your destination for flexible VoIP solutions.
A cloud phone system is a VoIP-based hosted PBX solution that helps you move your business phone service to the cloud. Cloud phone systems streamline business communications, offer advanced features, and operate with higher security.
Handle business phone calls with ease using your iOS or Android smartphone. Keep your phone number separate from your business line.
Save up to 60% off traditional phone systems with Nextiva. With a virtual phone system, you now have access to affordable nationwide calling.
Manage every aspect of your phone solution from the cloud. Add new desk phones in seconds. Do it all with your existing internet connection.
Take advantage of 45+ business VoIP features. Top features include call forwarding, video conferencing, auto attendants, and screen sharing.
Our cloud communications solution is secure to the core — zero outages in two years. Our carrier-grade data centers are one of the most reliable in the world.
You might have to move to routers and switches optimized for VoIP. A mesh Wi-Fi network helps with speed and coverage.
A cloud phone system doesn’t use massive amounts of bandwidth, but you need at least a 100 kbps of upload speed per phone line.
Jitter and latency are call quality issues you may experience with your cloud-based phone calls. It’s a natural function of wireless networks.
Omnichannel digital customer sales & service to connect and engage with customers on the channels they prefer and track social engagement and customer reviews.
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Digital features:
Turn prospects and visitors into customers and provide customer service on your website by engaging in real-time through live chat. Start with automated prompts to gather essential information, then seamlessly transition to a live-agent interaction.
Support and sell using social messaging capabilities including Facebook Messenger, Instagram DM, WhatsApp, and more. All messages route to a single inbox so you won’t miss a thing.
Monitor, respond, listen, and publish on the most meaningful social platforms including: Facebook, Instagram, X (Formerly Twitter), TikTok, Linkedin, YouTube, and your Google Business profile.
Protect your brand and control your reputation by automatically keeping tabs on key review sites. Set alerts so high-importance comments are handled immediately.
Sell more and support efficiently by routing all conversations to a single inbox. Channels include email, webchat, messengers, SMS, social media and review sites.
Connect and engage with customers on digital, voice, video, and SMS. Never miss an interaction with AI-powered voicemail transcription. Empower all workers with desktop, mobile, and browser-based apps for customer conversations, collaboration, and contact management.
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Everything in Digital, plus:
Connect with customers and your team using award-winning, reliable voice conversations within the U.S. and CA*. Get a new number or bring over your existing number for free.
Send and receive SMS text messages from your business phone number using the desktop and mobile app.
Collaborate face-to-face with video meetings. Engage in sidebar chats and record for future reference.
Get on the same page by sharing your screen during a video call or exchanging key files.
Ensure all calls are professionally answered and properly routed using a virtual receptionist recording that directs callers to, for instance, “press one for Sales and two for Service.”
Create amazing customer experiences across all channels including chatbot and an inbound call center. Add Nextiva voice service to your MS Teams and gather insights via advanced reporting.
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Everything in Core, plus:
Manage high-volume inbound calls and use voice prompts to route calls to best-fit agents. Queue calls and surface caller history for quick resolution.
Give your business a professional edge by offering a universal, non-local, toll-free number.
Move your business forward with insight gained from data found within your voice analytics.
Ensure a premium voice calling experience by integrating Nextiva’s reliable and clear voice solution into your Microsoft Teams workflow.
Offer 24/7 support and efficiently manage responses to FAQs with web chatbot automation.
Everything a small business needs to run a successful sales & service organization and to operate like a Fortune 500 company — including advanced routing with an interactive voice bot, agent skills-based routing, data dips, and supervisor assist.
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Everything in Engage, plus:
Advanced IVR enables customer engagement inside your IVR to quickly and efficiently route customers to the right place, the first time. Enable CRM/CDP integrations to offer high-touch customer experiences.
Route callers to best-fit agents based on demographic, language, affinity, hard skills, etc.
Increase efficiency and collaboration by connecting agents and supervisors in a single interface.
Focus on what metrics matter most with a customizable real-time dashboard for supervisors.
Increase productivity when AI takes call notes for you in real time and creates an automatic summary of the conversation.
Most small business owners like offering a menu system to callers. Your auto attendant could say, “Press 1 for sales, 2 for support” when customers call.
Direct inbound calls to your team based on set criteria, transfer to other members, and even conference-call anyone using the app.
Get a toll-free number with Nextiva’s business phone service. Let customers reach you from landlines without extra toll charges.
HD video conferencing is an excellent way to connect with your team members when you’re away from the office phone. Included in all phone plans.
Protect your personal number by forwarding your incoming calls to any desk phone or mobile device. Also forward calls based on business hours or holidays.
Choose a phone number your business needs in any area code. No matter where your office is, handle inbound and outbound calls with confidence.
Unlike most phone system providers, Nextiva gives every user a virtual room along with a free VoIP number. Share screens, files, and tasks in real time.
With your cloud-based, virtual PBX, silently record all calls without any hardware. All call recordings are securely stored, so only authorized personnel can access them.
Listen and manage voicemails from the convenience of a VoIP app. Get alerts for new voicemail messages, download, forward, or listen to them any time.
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To place a call, first dial the phone number on your cloud phone. The phone connects to a VoIP service provider and verifies that it has permission to place that call.
The VoIP phone provider handles the routing and connects your phone to the person you are calling. And it does it all within a fraction of a second!
To choose your cloud phone system, consider your unique business needs, employee count, and budget. Every cloud business phone provider offers plans and features at different price points.
Nextiva, for example, has a Professional plan at $21.95 and an Enterprise plan at $27.95. Both plans come with advanced features you can choose from.
VoIP call center phone systems are designed to handle higher call volumes than a typical cloud phone system.
Virtual call centers use VoIP and are run entirely over the internet. With a business communications platform like Nextiva, you may also opt in for built-in tools like contact center, etc.
Nextiva’s cloud PBX phone system costs $21.95 per month per user. But it doesn't stop there, connect with one of our agents to get a personalized quote for your business.
Yes. There are many ways a cell phone can integrate with a cloud-based phone service.
It's easy to transfer phone numbers to Nextiva through a process known as porting. Porting lets you move your phone number to a new VoIP provider.
You can transfer any number you use, including:
Nextiva handles everything related to moving your phone numbers over. All you need to do is submit a letter of authorization online. Our porting team will advise you of the port-in date. From there, you can begin receiving calls through Nextiva's cloud phone system instantly.
Transferring business phone numbers will take approximately 2–4 weeks, depending on the previous carrier. In the meantime, you can use temporary numbers.
Watch this short video to see how to transfer your phone numbers to Nextiva:
A hosted PBX (Private Branch Exchange) is a telephone switching system that’s accessible over a network in the cloud. Because it’s cloud-based, a trusted VoIP provider like Nextiva can manage your infrastructure. This lets you replace individual phone extensions with a VoIP desk phone.
A cloud VoIP phone system also routes calls through the internet, but does not require telephone lines to operate.
If you are thinking of expanding your business or maybe trying a remote option for your employees, switching your traditional PBX to a cloud PBX phone system is a clear option. Since the service will be provided over the internet, you’ll be able to maintain a seamless connection across your office locations and devices.
A cloud PBX (Private Branch Exchange) is a system that is rooted through the internet, which means you won’t need to have a traditional server in each location, all you need is to choose a provider, like us, to host your communications. You’ll have a secure and remote data center that will deliver all conversations through the internet, no need to buy expensive hardware anymore.
Your communications system should be able to provide you more resources than just connecting phone calls, the right cloud PBX phone system does that. Our VoIP features include:
As your company grows, you’ll need the right tools to help you scale, that’s why a cloud phone system is the right choice for a small business. Let us highlight a few of the top benefits of Nextiva’s cloud PBX system:
Learn more about Nextiva’s cloud phone system and how it can support your growing business.
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Nextiva has developed a solution for the future: One platform, one workspace, zero friction.
Tomas
Gorny,
Founder and CEO of Nextiva
We'll give you an intro to the perfect solution that fits your business. Get started on your journey to fearless growth.
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