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[Masterclass] How to Optimize Contact Center Performance (Dashboards, QM Surveys, and More)

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Build Amazing
Customer Experiences

A unified, AI-powered customer experience platform for businesses to engage, market, sell and service.

CUSTOMER EXPERIENCE

Create amazing customer experiences that reduce churn, eliminate friction, build revenue, and grow customer lifetime value.

OPERATIONS

Reduce cost and deliver better customer experiences across all channels with streamlined workflows.

EMPLOYEE EXPERIENCE

Empower your teams with the right tools to create amazing customer moments and reduce employee turnover.

Trusted by innovators and forward-thinking companies:

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TrustRadius

#1 Most Loved on TrustRadius 2024

Trustpilot

2,000+ 5-star reviews

Gartner Peer Insights 2023: Customers Choice

Midsize Enterprise Choice

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Meet Nextiva

The AI-powered engagement platform. Nextiva powers personalized experiences across the entire customer journey.

All Teams
Suite

Customer Conversations

Voice, SMS, Video

Customer to Team Collaboration

Desktop and Mobile App

App Integrations

Conversational Analytics

Inbound Workflows

Sales & Service Teams
Suite

Customer Experience

AI-Powered Contact Center

AI-Powered Voice & Chatbots

Digital Channels

Journey Orchestration

Unified Agent Management

Open API Integrations

Marketing Teams
Suite

Brand Management

Brand Listening

Social Media Management

Review Management

Analytics and Benchmarking

Scheduling and Publishing

AI-Powered Chatbot

How it works

Static and dynamic data live and work together

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Why Nextiva

Build your competitive advantage.

Unified Platform

True omni-channel interactions and conversations

Personalized customer journeys and cross-channel interactions enhance the customer experience

Unified internal interfaces across customer-facing functions

AI & Data

360 real-time view of the customers with relevant insights

Micro segmentation allows for personalized experiences for each customer in real time

Journey orchestration provides intelligent automation across omni-channels

Customer ROI

Increased Revenue

Decreased Costs

Reduce Churn & Improve LTV

Reduced Employee Turnover

Today’s customers are more sophisticated, and the complexity of relationships with customers is increasing.

CUSTOMER RETENTION
When companies fail to deliver, customers readily explore alternative options.
Man wonders if you understand his preferences and needs. Nextiva helps you anticipate customer needs.
Disjointed Modalities
Customers expect seamless interactions using their preferred channels.
Lack of Context
Today’s customer journeys are disjointed, siloed and not part of a cohesive whole.
No Behavior Shaping
Customers are often on their own to solve issues. There is a lack of real-time, tailored help.

Say goodbye to siloed software and get started with the unified customer experience solution.

Our customers deliver amazing experiences with Nextiva

860M+

Customers

471

Stores

Read the case study
Ikea Logo

21M+

Customers

40%

Cost Reduction

Read the case study
Tata Play uses Nextiva to integrate WhatsApp and AI.

1.7B+

Parcels/Year

40%

Cost Reduction

Read the case study
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12,000

Locations

120

Countries

Read the case study
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The San Antonio Spurs Partner with Nextiva

550+

Bakery Locations

Read the case study
Nothing Bundt Cakes

I’m a big fan of Nextiva.

Steve Wozniak

Co-founder at Apple

Join 1 million+ Nextiva users.

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Trusted by millions

of users daily

G2 Rating


4.5/5

TrustPilot Rating


4.7/5

I’m a big fan of Nextiva

Steve Wozniak







By providing information in this form, you agree to Nextiva’s Privacy Policy.