De La Torre Orthotics and Prosthetics is a family business founded in 1962 to provide orthopedic braces and prosthetic limbs to the Pittsburgh area. Unique in the healthcare world, they often start their patient relationship in the hospital, and then continue lifelong partnerships through rehabilitation centers or their offices. Run by two brothers, the De La Torres are committed to providing the best service and products to their patients.
Ed De La Torre is the President of the company and has been running the company for 26 years.
There is one main lab where they create the custom orthotics and prosthetics and eight clinical offices where they work directly with the patients.
With 80 employees working together to treat over 30,000 patients per year throughout the metro area, communication is essential, and often critical.
Putting Patient Care First
Beyond the employees, patients, and different offices, De La Torre Orthotics and Prosthetics also works with doctor’s offices and over 20 hospitals in the Pittsburgh metro area daily.
The phones are always ringing, and since these calls relate to a person’s health and well-being, nothing can be missed.
It wasn’t until I started working with Nextiva directly to get set up that I was able to really see Nextiva shine. The customer service is unbelievable. The experience with the Onboarding team has been nothing short of amazing. Our Implementation Manager has been phenomenal and willing to help us at every step of the journey
Making The Switch
For 20 years the offices were using a traditional copper wire phone system.
In 2015 their communications management partner, Ronco Communications, informed them that the system would no longer be valid.
The technology was too old, and they would no longer be able to purchase any replacement parts if something went wrong. At this point, De La Torre began looking into more modern telecom options.
With their traditional system, they were not able to transfer calls, each office was completely separate, and after-hours forwarding was a complicated process. He wanted to find a new system that was flexible and could correct these issues.
De La Torre had heard about VoIP from friends and began working with a provider off a recommendation from a contact.
“We spent three months talking to them about the process, and everything we wanted to do was like walking through mud. Nothing was simple,” De La Torre explained. “I decided that the trouble was not worth it, and we canceled the process before it even really began. It just seemed inefficient, so I took a break from looking at VoIP.”
After several months, Ed decided to reach out to Ronco again to see if they had any suggestions for a VoIP provider. They quickly responded with the recommendation of Nextiva.