After several months, Ed decided to reach out to Ronco again to see if they had any suggestions for a VoIP provider. They quickly responded with the recommendation of Nextiva. He decided to take the plunge and trust his IT management to start the process of transitioning. “I didn’t know anything about Nextiva other than what Ronco told me, which was that they were reliable and easy to work with. It wasn’t until I started working with Nextiva directly to get set up that I was able to really see Nextiva shine. The customer service is unbelievable,” De La Torre explained. “The experience with the Onboarding team has been nothing short of amazing. Our Implementation Manager has been phenomenal and willing to help us at every step of the journey.”
The practice replaced all their old phones, and while they found the Polycom models to be intuitive, they needed some training on basic commands and using NextOS (Voice). De La Torre and a few others in his office received an hour of training over a conference line from their Implementation Manager, and felt prepared to run with the system. He said, “We were then able to pass along our knowledge to the rest of the team. It was easy for everyone to adjust and catch on to the new system quickly.”
Cloud communications opened up a lot of possibilities for features they previously only dreamed of. The flexibility and ease of call transferring was a huge win for the nine location practice. De La Torre expressed the improvements they saw right away. “When we had to tell patients and doctor’s offices to hang up and call a different number when they reached the wrong office, it was so frustrating for both us and them. Transferring now is so easy, and saves a ton of time!”
“We had been getting nine book-sized telephone bills each month. Now, all our locations are consolidated into one bill, and we know it will be exactly the same each month. Nextiva saves us time and money!”
The offices are also really enjoying voicemail-to-email and call forwarding to their after-hours answering service. “Everything used to be manual. We had to switch the calls over each night, emergency voicemails were going unheard… the simplification of the process has been a lifesaver. Voicemails are received and forwarded to the correct contacts to be dealt with immediately. Call forwarding is no longer even thought about it – we set it up on a schedule in NextOS (Voice) and it’s been working perfectly since then!”
During the adoption process, De La Torre called into Nextiva Support for any questions he had. “There were some times I would call in three times a day… I just wanted to make sure I was doing everything right since communication is so important to us. Every time I called, no matter who I talked to, they were pleasant and thorough. They were always willing to go the extra mile, check back in after our calls, and generally do anything they could!”
“Nextiva has really simplified our billing process and reduced our telecom costs!” De La Torre was also happy to announce. “We had been getting nine book-sized telephone bills each month. Now, all our locations are consolidated into one bill, and we know it will be exactly the same each month. Nextiva saves us time and money!”