Take more customer calls with fewer agents.
Run your call center in the cloud today.
Get the world's best unified customer experience management platform
with flexible enterprise pricing.
Per Agent/Per Month Pricing
Usage-based pricing
Concurrent pricing
Per Agent/Per Month Pricing
Per Agent/Per Month Pricing
Usage-based pricing
Concurrent pricing
Currency
USD
USD
EUR
GBP
CAD
Powerful inbound and outbound contact center capabilities for one channel (voice or digital), with customer journey orchestration, automations, customizable intelligent and skills-based routing, unified customer context, and lite CRM.
Maximize productivity by incorporating both inbound and outbound calls to agents’ workflow.
Build a complete customer journey with drag-and-drop ease. Incorporate IVR, enhanced routing, voice bot-to agent hand-off for a blended AI and human experience.
Intelligently automate processes using drag-and-drop interface to accomplish tasks such as bot to agent handoff or prompting agents to collect key information and saving to third-party CRM.
Increase productivity when AI takes call notes for you in real time and creates an automatic summary of the conversation.
Improve first-call resolution by routing callers to best-fit agents equipped to handle interactions specific to area of expertise, language, or demographic.
Delight customers with every interaction on the channel of their choice. Optimize agent performance and quality management with enhanced supervisor support.
Increase customer satisfaction and decrease time-to-resolution by having the full customer history at your fingertips. Collect key information, syncing data across third-party apps, and surface cross-channel interaction history.
Connect on channels customers prefer, creating a journey that incorporates touchpoints across multiple channels, such as chatbot to agent to texted survey and followup email.
Reduce agent workload and increase productivity and consistency by building a journey incorporating AI-based touchpoints.
Improve agent performance and training opportunities by empowering supervisors to monitor both voice and digital interactions, providing instant feedback to agents.
Built right in, an AI bot ensures PCI-compliant transactions where agents neither see nor hear credit card information.
Orchestrate every interaction for amazing experiences. Gain insights into every customer touchpoint, and understand and act on larger trends affecting your operations. Discover transformational patterns to accelerate your business, further delight customers, and create new efficiencies.
Ensure you’re properly staffed by surfacing and analyzing historical data such as volume, wait time, and more.
Reduce wait time and let callers choose how they’d like to interact by offering those in queue options like hanging up and getting a call back or offering resolution via SMS.
Learn and grow faster with rich analytics dashboards providing drilldowns covering deep analysis of agents, campaigns, and queues.
Similar to single screen recording, multi screen recording allows 2 screens to be recorded.
Track website page visits and activities, aggregating Breadcrumbs to feed customer journeys and take action to create amazing experiences.
Manage and optimize customer interactions across multiple touchpoints to ensure seamless and personalized experiences.
Every function of Nextiva can be driven via REST APIs. Easily get data in & out, seamlessly connect to a wide range of external platforms, and programmatically make Nextiva do what you need.
Nextiva supports a full range of deployments. Cloud: ultimate scalability, cost savings and speed of innovation. Hybrid: Keep sensitive data on-premise while leveraging cloud scalability. On Premise: suiting industries that need to comply with strict data regulations.
Nextiva includes 30+ self-redundant systems that all talk to each other to make Nextiva’s network self-healing, so there’s no need for planned downtime.
Customizable to a wide variety of use cases: AI & Workflow-Based Routing, Attribute & Skills-Based Routing, and Flexible & Advanced ACD Routing.
A secure, PCI-compliant, customer-facing and agent assisted IVR payment module where the agent never sees or hears the credit card number.
Workforce Engagement Management includes Call & Digital Workitem recording and analysis, Intelligent Collaboration, Quality Monitoring, Performance Management, Agent Coaching and Workforce Scheduling.
Create amazing experiences at every touchpoint, with Speech-to-Text Transcription, Sentiment Analysis, AI Classification, Language Detection & Translation, Data Loss Prevention, Text-to-Speech, and Natural Language Understanding.
Decisions-Makers guide 2020 - 2023
VoIP call center phone systems are designed to handle higher call volumes than a typical inbound call center. A VoIP call center solution is vastly different compared to a PBX phone service.
Virtual call centers use VoIP and is run entirely over the internet. You can automate multichannel customer support and self-service options with a VoIP call center system.
Send incoming calls to the right call center agents. Set up your IVR any way you want.
Record, pause, and listen to customer interactions any time.
Distribute calls based on business hours, technical support level, IVR options, and more.
Get local and toll-free numbers or port your existing phone numbers.
Manage customer interactions like a pro. Don’t let your customers repeat requests.
Get access to 40+ advanced features & reports to measure your VoIP call center efficiency.
Nextiva VoIP systems empowers you to do business remotely or from the road. The NextivaONE App enables complete and secure mobility for your business.
With eight point of presence, carrier-grade data centers, and 99.999% uptime, you'll never miss a beat with your customers. We built one of the world's most reliable enterprise-ready voice networks.
Uncover valuable insights you can act on regarding company call activities, real-time performance, and measure business outcomes. Customize dashboards and wallboards to drive performance across every aspect of the organization.
Nextiva's award-winning customer service has earned us #1 ratings from Gartner, Frost & Sullivan, and other VoIP industry experts. Get 24/7 access to customer support and take advantage of our Professional Services add-ons to get hands-on consultation of your communications needs.
Track the entire customer journey. From lead to end of lifecycle. Every interaction along the way is tracked and analyzed.
Centralized trunks with an IP core
99.999% uptime
8 points of presence and carrier-grade data centers
Award-winning customer service
Fraud mitigation with access control policies
E911 coverage in the US and Canada
Nextiva’s VoIP-based call center starts at $50 per month/user and does not require any upfront hardware costs.
For more advanced call center functionality built for the enterprise, you can expect to pay around $100 to $150 every month.
Nextiva's VoIP solutions don't charge a setup or activation fee. It's one of the most cost-effective contact center solutions for your small business.
There are a few primary reasons why companies use an outbound call center. Most importantly, a cloud contact center lets you hold a customer’s call without sending them to a voicemail.
Second, it enables the company to improve customer satisfaction using call queues and auto attendants.
Third, call center technology lets you scale your softphone requirements as you grow.
A VoIP call center completes calls over the internet using Session Initiation Protocol (SIP) to digitize calls. Nextiva's business phone system routes specific call queues to the right agents.
Until an agent connects to a caller, inbound callers hear music, announcements, or other helpful messages from the company.
A VoIP call center only requires an internet connection and software installed on a computer alongside an optional VoIP desk phone.
The main difference between a call center and a contact center is that a call center only handles voice communication, while a contact center is an omnichannel solution that connects agents with customers on channels like chat, SMS, email, and support tickets, not just via voice. For a more detailed breakdown, visit our blog article about contact centers vs call centers.
Here are a few types of call center software options you can choose from for your business:
With Nextiva, you can handle 525 calls in queue. The advantage of using Nextiva for your company's call center software solution is that it runs in the cloud and can answer as many inbound calls as you need. Call center agents can be located in an office, or even from the convenience of their home.
Nextiva’s call center is so powerful, we rely on it ourselves!
It's easy to set up your VoIP call center with Nextiva. Every account receives guided help and assistance to activate their cloud-based business communications tool.
Additional customer relationship managers are available for more hands-on implementations.
Nextiva has features to help agents serve callers, supervisors manage their teams, and business leaders to focus on customer experience.
Popular contact center software features include:
A call center cloud solution uses the internet to handle all inbound and outbound calls. This gives you and your team the flexibility to handle all customer requests from anywhere. It's a very effective and cost-efficient solution for businesses since it uses Voice over Internet Protocol (VoIP) technology that doesn’t need any physical hardware.
A call center handles voice communication only to handle requests from customers or leads. Call centers tend to be commonly used by companies that handle a large daily number of outbound calls. Telemarketers, debt collectors and political campaign businesses are examples of users for call centers.
A call center solution might be the right solution for your business if your team mainly handles voice requests instead of another channel like email or chat.
It is crucial that every customer interaction is the perfect experience. Therefore, finding the right solutions for your business is important. Here are the top features you should look for in a call center software: