Nextiva’s VoIP-based call center starts at $50 per month/user and does not require any upfront hardware costs.

For more advanced call center functionality built for the enterprise, you can expect to pay around $100 to $150 every month.

Nextiva's VoIP solutions don't charge a setup or activation fee. It's one of the most cost-effective contact center solutions for your small business.

There are a few primary reasons why companies use an outbound call center. Most importantly, a cloud contact center lets you hold a customer’s call without sending them to a voicemail.

Second, it enables the company to improve customer satisfaction using call queues and auto attendants.

Third, call center technology lets you scale your softphone requirements as you grow.

A VoIP call center completes calls over the internet using Session Initiation Protocol (SIP) to digitize calls. Nextiva's business phone system routes specific call queues to the right agents.

Until an agent connects to a caller, inbound callers hear music, announcements, or other helpful messages from the company.

A VoIP call center only requires an internet connection and software installed on a computer alongside an optional VoIP desk phone.

The main difference between a call center and a contact center is that a call center only handles voice communication, while a contact center is an omnichannel solution that connects agents with customers on channels like chat, SMS, email, and support tickets, not just via voice. For a more detailed breakdown, visit our blog article about contact centers vs call centers.

Here are a few types of call center software options you can choose from for your business:

• On-premises call centers make and receive calls on-site and are installed, maintained and operated by your team.
• Hosted call centers are installed and more importantly hosted by your software company, in this case Nextiva. You’ll just pay a monthly fee to use the software to have internet connection for your inbound and outbound calls.
• A cloud call center system, also known as virtual call center software, is hosted on the cloud by the software company, like Nextiva for example. You’ll have access to answer requests on any internet-connected device.

With Nextiva, you can handle 525 calls in queue. The advantage of using Nextiva for your company's call center software solution is that it runs in the cloud and can answer as many inbound calls as you need. Call center agents can be located in an office, or even from the convenience of their home.

Nextiva’s call center is so powerful, we rely on it ourselves!

It's easy to set up your VoIP call center with Nextiva. Every account receives guided help and assistance to activate their cloud-based business communications tool.

Additional customer relationship managers are available for more hands-on implementations.

Nextiva has features to help agents serve callers, supervisors manage their teams, and business leaders to focus on customer experience.

Popular contact center software features include:

• Call Monitoring
• Call Disposition
• Agent Availability
• Built-in Reporting
• Supervisor Dashboards
• Live Call Status
• Intuitive software-based CTI
• Queue Whisper Announcements

A call center cloud solution uses the internet to handle all inbound and outbound calls. This gives you and your team the flexibility to handle all customer requests from anywhere. It's a very effective and cost-efficient solution for businesses since it uses Voice over Internet Protocol (VoIP) technology that doesn’t need any physical hardware.