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Read BlogCOMMUNICATION + HELP DESK
Your service conversations together with our helpdesk tools will make you more productive, give your visibility and intelligence about your customers.
Pick a planHave conversations with customers, any way they prefer to communicate, while they are seamlessly working together with your helpdesk tools.
Harness powerful automations that drive customer engagement, even when you’re not around.
Use out-of-the-box tools to start serving customers immediately and add capabilities as you grow.
Simplify conversations
Combine phone, email, and team messaging in the one helpdesk tool, to make conversations easier to follow and respond to.
Take your phone service to the next level by connecting seamlessly to all other channels.
Learn about voiceAssign team members, set priorities, send reminders, message your team, and more.
Bring your favorite service tools right in. We integrate with a ton of popular tools and services.
See our integrationsIncrease efficiency
Give your service team tools that help them to know more, ask for less information, and answer questions faster. Customers will love the experience.
Level up your service teamInstantly see important caller details on your screen when receiving a call. Have better conversations and faster service.
Learn about Call PopAny employee can engage the customer with full context of the conversation up until that point.
Use great service to improve customer relationships and reveal additional sales opportunities over time.
Let us do some heavy lifting
Use powerful, easy-to-set-up automations that save time. Let your team to focus on the customer moments that matter instead of the small tedious tasks.
Start automating mundane service tasksSend automatic surveys after any interaction with customers. Know how they feel and respond based on feedback.
Send automatic welcome emails, reminders, follow-ups, renewals and more. All without manual work.
Re-assign tickets, notify managers, suggest answers to questions, and auto-fill common responses with one click.
Your tools. Your way.
Nextiva integrates with a ton of great tools like Outlook, Salesforce, G Suite, and more.
Learn moreSimplify your conversations by bringing phone, email, and messaging into the same app.
Use the powerful sorting, filtering, and assignment features to prioritize and complete tickets faster.
Get instant insights on each customer without leaving the conversation space.
Use automations to free up your team’s time and allow them to focus on the customer relationship.
Get tons of different features and tools that will turbocharge your entire business.
Get all the power of Nextiva added to your favorite tools. We support tons of popular integrations.
We'll give you an intro to the perfect solution that fits your business. Get started on your journey to fearless growth.