Posts by Ken McMahon - Nextiva Blog

AUTHOR

Ken McMahon

Ken McMahon leads Customer Success for Nextiva. His 25 years of experience leading various aspects of the customer experience including professional services, customer success, customer care, national operations, and sales. Before Nextiva, he held senior leadership roles with TPx, Vonage, and CenturyLink. He lives in Phoenix with his wife and two children.

POSTS BY Ken

customer-retention-strategies-hero-2

Customer Experience

23 Customer Retention Strategies and Examples

Chatbot for Websites

Customer Experience

What You Need to Know Before You Use Chatbots for Your Website

omnichannel-customer-experience

August 23

Omnichannel Customer Experience: The Complete Guide

intelligent-call-routing-hero

August 22

Intelligent Call Routing: How It Works and Why You Need It

Customer Experience Best Practices

August 21

14 Customer Experience Best Practices to Master CX

How to measure customer experience: A simple framework for improving CX

August 20

Measuring Customer Experience: Top 10 CX Metrics and KPIs for Success

how-to-respond-to-positive-reviews

August 20

How to Respond to Positive Reviews: 24 Templates + Tips

Customer Experience Research

August 18

Step-by-Step Customer Experience Research Framework