April 08
AUTHOR
Ken McMahon
Ken McMahon leads Customer Success for Nextiva. His 25 years of experience leading various aspects of the customer experience including professional services, customer success, customer care, national operations, and sales. Before Nextiva, he held senior leadership roles with TPx, Vonage, and CenturyLink. He lives in Phoenix with his wife and two children.
POSTS BY Ken
April 07
How to Create a Unified Customer Experience (CX) at Scale in Four Steps
April 04
Intelligent Customer Experience (ICX): How to Deliver It
March 25
Click, Chat, Conquer: How to Implement Digital Customer Care
March 20
Customer Engagement Tools: 9 Solutions for Higher Retention
March 18