Nextiva is shaping the future of growth for all businesses. Start learning how your company can take everything to the next level.
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Communicate with customers on any channel they choose. Work with your team in real time to solve issues quickly. See customer data and analytics to make the best business decision for growth.
Multi-Channel Support | Lead and Customer Tracking | SmartTopics | Call Pop
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Real-Time Data | Sentiment Analysis | Customer Journey Tracking | Custom Reports and Dashboards
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Automated Post-Interaction Surveys | Custom Survey Builder | Post-Survey Logic
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Easy Workflow Automation | Trigger Actions and Processes Across NextOS | Macros and Pre-Defined Text
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Measure All Customer Interactions | Track & Share Data Across Your Company | Boost Productivity
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Video Conferencing | Screensharing | Team Chat | Task Management | File Sharing
Learn moreGet everything here, plus business phone service, with the Business Communication Suite.
View the Communication Suite View Business Phone Service Only
HD Business Phone Service (VoIP) | Business Text Messaging | Voice & Video Conferencing
Get an instant on-screen pop-up with the caller's account, contacts, sales, and cases.Allow users to categorize case subjects and automatically update the impact to Customer Experience Score, and trigger other actions, with one click. Admins can determine the backend algorithm that equates a SmartTopic to a positive or negative experience for the account and individual, and this allows you to see a more holistic view of accounts over time.Add articles and information related to support topics. When a user adds a SmartTopic to a case, any related Wiki articles automatically display on the right side of their screen."Automate common tasks, such as filling in a form, changing fields, populating a predefined message/email response, adding an attachment and more with a simple command. This tool allows agents to focus more on complex tasks while accomplishing simple tasks quickly."See how a customer's experience score is impacted by every touchpoint in their customer journey.Proactively and automatically engage at-risk customers and nurture happy customers into superfans. The Customer Experience Score is a single, cumulative score that is continually updated in real-time, based on every interaction a customer has with your company, and visible to every user. The admin sets the threshholds (what is the range for unhappy, very happy, etc) and can then create rules to trigger actions when threshholds are crossed.COMING SOON! Evaluate the overall sentiment for all communications for an account, contact, or case.View and analyze all your customer interaction data captured across the system.Set an action to occur based on time. Ex. Send a survey 24 hours after a support case is closed.Set an action to occur automatically when certain conditions are met. Ex. Send an email confirmation when a case is opened.Get automatic alerts on any customer account changes. Ex. New sales, customer experience score changes, or new support cases for important customers.
Are your business communications up to par?
Download the report from Frost & Sullivan to find out.
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When a lead becomes a customer, all of their information is already in the system for your support team to access and leverage.
Upsell your happiest customers to increase revenue. Personalize customer experience without doing any extra work. Intervene before unhappy customers leave to reduce churn with real time customer sentiment.
Track the entire customer journey. From lead to end of lifecycle. Every interaction along the way is tracked and analyzed.
See every point along your customer’s journey with your business. Get a complete picture about their experience so you know where they stand.
Included in Basic, Pro, and Enterprise Suites
Get a clear idea about how your customers may be feeling before you even interact with them. Make sure you’re saying the right things at the right time.
Included in Basic, Pro, and Enterprise Suites
Get real time suggestions on how to best help a customer during an interaction. Empower anyone to answer questions faster and solve issues sooner.
Included in Basic, Pro, and Enterprise Suites
Set up automatic actions that activate when certain conditions are met. Repetitive tasks that require manual work will never waste your time again.
Included in Basic, Pro, and Enterprise Suites
We don’t call it “Amazing Service” for nothing. Our award-winning, friendly, support HUMANS are all based in-house and ready to help you and your growing business.
We're committed to your growth and empowering you to run a successful business. We promise to back you up and be there when you need us. No pressure to purchase anything.
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