The cloud phone system built for remote teams.
Move your current PBX to the cloud or get a hosted VoIP system with superpowers. Nextiva is your destination for flexible VoIP solutions.
What is a cloud
phone system?
phone system?
A cloud phone system is a VoIP-based hosted PBX solution that helps you move your business phone service to the cloud. Cloud phone systems streamline business communications, offer advanced features, and operate with higher security.
Cloud phone system pros and cons
Handle business phone calls with ease using your iOS or Android smartphone. Keep your phone number separate from your business line.
Save up to 60% off traditional phone systems with Nextiva. With a virtual phone system, you now have access to affordable nationwide calling.
Manage every aspect of your phone solution from the cloud. Add new desk phones in seconds. Do it all with your existing internet connection.
Take advantage of 45+ business VoIP features. Top features include call forwarding, video conferencing, auto attendants, and screen sharing.
Our cloud communications solution is secure to the core — zero outages in two years. Our carrier-grade data centers are one of the most reliable in the world.
You might have to move to routers and switches optimized for VoIP. A mesh Wi-Fi network helps with speed and coverage.
A cloud phone system doesn’t use massive amounts of bandwidth, but you need at least a 100 kbps of upload speed per phone line.
Jitter and latency are call quality issues you may experience with your cloud-based phone calls. It’s a natural function of wireless networks.
Cloud phone system pricing
For small teams
Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.
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Core features:
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Inbound & Outbound VoiceConnect with customers and your team using award-winning, reliable voice conversations within the U.S. and CA*. Get a new number or bring over your existing number for free.
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Business SMS
Send and receive SMS text messages from your business phone number using the desktop and mobile app.
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Video meetings
Collaborate face-to-face with video meetings. Engage in sidebar chats and record for future reference.
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Screenshare & file share
Get on the same page by sharing your screen during a video call or exchanging key files.
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Call routing
Ensure all calls are professionally answered and properly routed using a virtual receptionist recording that directs callers to, for instance, “press one for Sales and two for Service.”
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Team chat & collaboration
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Mobile app
For growing teams
Equip your sales and service teams to deliver fast, personalized experiences at scale with automation, advanced service tools, multi-site management, customizable workflows, intelligent routing, and real-time performance insights.
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Everything in Core, plus:
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Customer-to-team SMS Messaging
Enable customers to reach your entire team via a shared SMS inbox, allowing multiple team members to access messages, respond promptly, and deliver faster resolutions.
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Toll-free number & minutes
Give your business a professional edge by offering a universal, non-local, toll-free number.
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Advanced reporting
Move your business forward with insight gained from data found within your voice analytics.
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Inbound sales and service call center*
Manage high-volume inbound calls and use touch tone prompts to route calls to best-fit agents.
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Web chat: Live & bot
Offer 24/7 support and efficiently manage responses to FAQs with web chatbot automation. Start with automated prompts to gather essential information, then seamlessly transition to a live-agent interaction.
For sales & service teams
Deliver inbound and outbound service across two essential channels—voice and web chat—with built-in journey orchestration, automations, intelligent routing, and unified customer context. Everything you need to create a seamless, scalable customer experience.
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Power Suite CX features:
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Voice & web chatProvide consistent support across voice and web chat channels. Use web chatbots to collect key information upfront and offer 24/7 self-service, with the option to transfer to a live agent when needed.
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Blended inbound & outbound calling
Let agents handle both incoming and outgoing calls in a single interface—maximizing productivity and reducing idle time.
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AI transcription & summarization
Automatically capture the content of voice conversations in real time and create post-call summaries.
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Customizable intelligent and skills-based routing
Improve first-call resolution by routing callers to best-fit agents equipped to handle interactions specific to area of expertise, language, or demographic.
Got pricing questions?
Nextiva is a recognized category leader in Business VoIP.
Essential phone system features:
Auto attendants
Most small business owners like offering a menu system to callers. Your auto attendant could say, “Press 1 for sales, 2 for support” when customers call.
Local phone numbers
Choose a phone number your business needs in any area code. No matter where your office is, handle inbound and outbound calls with confidence.
Advanced call routing
Direct inbound calls to your team based on set criteria, transfer to other members, and even conference-call anyone using the app.
Screen sharing
Unlike most phone system providers, Nextiva gives every user a virtual room along with a free VoIP number. Share screens, files, and tasks in real time.
Toll-free numbers
Get a toll-free number with Nextiva’s business phone service. Let customers reach you from landlines without extra toll charges.
Call recording
With your cloud-based, virtual PBX, silently record all calls without any hardware. All call recordings are securely stored, so only authorized personnel can access them.
Video conferencing
HD video conferencing is an excellent way to connect with your team members when you’re away from the office phone. Included in all phone plans.
Advanced voicemail
Listen and manage voicemails from the convenience of a VoIP app. Get alerts for new voicemail messages, download, forward, or listen to them any time.
Intelligent call forwarding
Protect your personal number by forwarding your incoming calls to any desk phone or mobile device. Also forward calls based on business hours or holidays.
Get more than a dial tone with our cloud phone system 🚀
Business phone system
VoIP call center
Reliable customer support
Video conferencing
Call analytics
Team messaging
Mobile & desktop app
Online faxing
Popular integrations
Cloud phone system FAQs
How does a cloud-based phone system work?
To place a call, first dial the phone number on your cloud phone. The phone connects to a VoIP service provider and verifies that it has permission to place that call.
The VoIP phone provider handles the routing and connects your phone to the person you are calling. And it does it all within a fraction of a second!
Can I use a cloud phone system with my cell phone?
Yes. There are many ways a cell phone can integrate with a cloud-based phone service.
- Your cell phone can make and receive calls with an authorized VoIP softphone app.
- Configure intelligent call forwarding and pulling so you never have to worry about being away from your IP phone.
- Get voicemail transcriptions conveniently delivered to your inbox or your text message.
How do I choose a cloud phone system?
To choose your cloud phone system, consider your unique business needs, employee count, and budget. Every cloud business phone provider offers plans and features at different price points.
Nextiva, for example, has a Core plan at $15 monthly and an Enterprise plan at $25 monthly. Both plans come with advanced features you can choose from.
How do I transfer my phone numbers to Nextiva?
It’s easy to transfer phone numbers to Nextiva through a process known as porting. Porting lets you move your phone number to a new VoIP provider.
You can transfer any number you use, including:
- Landline numbers
- Wireless/cell phone numbers
- Virtual numbers (Google Voice, TextNow, etc.)
- VoIP phone numbers
- Toll-free numbers
Nextiva handles everything related to moving your phone numbers over. All you need to do is submit a letter of authorization online. Our porting team will advise you of the port-in date. From there, you can begin receiving calls through Nextiva’s cloud phone system instantly.
Transferring business phone numbers will take approximately 2–4 weeks, depending on the previous carrier. In the meantime, you can use temporary numbers.
Watch this short video to see how to transfer your phone numbers to Nextiva:
How is a cloud phone system different from call center software?
VoIP call center phone systems are designed to handle higher call volumes than a typical cloud phone system.
Virtual call centers use VoIP and are run entirely over the internet. With a business communications platform like Nextiva, you may also opt in for built-in tools like contact center, etc.
What’s the difference between hosted PBX and cloud VoIP?
A hosted PBX (Private Branch Exchange) is a telephone switching system that’s accessible over a network in the cloud. Because it’s cloud-based, a trusted VoIP provider like Nextiva can manage your infrastructure. This lets you replace individual phone extensions with a VoIP desk phone.
A cloud VoIP phone system also routes calls through the internet, but does not require telephone lines to operate.
How much is a cloud based phone system?
Nextiva’s cloud PBX phone system costs $21.95 per month per user. But it doesn’t stop there, connect with one of our agents to get a personalized quote for your business.
Why a cloud PBX phone system is the right solution for your business
If you are thinking of expanding your business or maybe trying a remote option for your employees, switching your traditional PBX to a cloud PBX phone system is a clear option. Since the service will be provided over the internet, you’ll be able to maintain a seamless connection across your office locations and devices.
A cloud PBX (Private Branch Exchange) is a system that is rooted through the internet, which means you won’t need to have a traditional server in each location, all you need is to choose a provider, like us, to host your communications. You’ll have a secure and remote data center that will deliver all conversations through the internet, no need to buy expensive hardware anymore.
The features you need from a cloud PBX phone system
Your communications system should be able to provide you more resources than just connecting phone calls, the right cloud PBX phone system does that. Our VoIP features include:
- Advanced call management. Have options to select, hold, route, or even block any calls.
- Auto-attendant. Let your team handle the right requests by having a virtual system direct any call to the right department.
- Business text messaging. Let your customers reach you via text with our unlimited messaging service.
- Call analytics. Have real-time insights from your calls, from call session metrics to individual agent performance.
How does a cloud phone system benefit your business?
As your company grows, you’ll need the right tools to help you scale, that’s why a cloud phone system is the right choice for a small business. Let us highlight a few of the top benefits of Nextiva’s cloud PBX system:
- Save money: Don’t spend money buying extra equipment. You’ll be able to use any equipment you already have like desk phones, cellphones, etc.
- Have flexibility to scale: Since you won’t need a direct connection, you’ll be able to work from anywhere. You’ll be able to assign business phone numbers to your employees remotely.
- Have reliable communication system: Nextiva’s cloud PBX provides you with 99.999% uptime, which means that your system will work even during a power outage. Have the options to route your calls to different locations or devices in just seconds.
- Better team collaboration: Give your virtual team the right tools to stay connected by having internal forms of communication. With NextivaONE we’ll integrate all internal or external communication in one platform. You can let your team connect via chat or even a video conference.
Learn more about Nextiva’s cloud phone system and how it can support your growing business.
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