Skip to content
  • Login
  • Support
  • Resources
        • Company

          • Leadership

            Meet our leadership team

          • Nextiva Cares

            See how we care for the community

          • Contact Us

            Get help, support, or just say hello

        • Community

          • Partners Program

            Lean how you can become a partner

          • Events

            See our upcoming events

          • Careers

            Learn about our culture and jobs

        • Nextiva blog icon
          Grow Your Business | Blog & Webinars

          Nextiva is shaping the future of growth for all businesses. Start learning how your company can take everything to the next level.

          Read Blog arrow right icon | Watch Webinars arrow right icon
        • More Tools

          • Everything We Do

            See every product, app, and suite

          • Business Phone Service

            VoIP phone service

          • Sales & Service CRM

            Pipeline and customer management

          • Platform Features

            VoIP, CRM, Live Chat, & Surveys

          • Small Business VoIP

            Worry-free phone service

          • VoIP Phone

            Advanced business VoIP devices

        • Learn & Connect

          • Support Center

            Access our self-help portal

          • Guides & Tutorials

            Find phone and product guides

          • News & Media

            See what people are saying about us

          • International Calling Rates

            See fees for international calling

          • Speed Test

            One-click VoIP readiness test

          • System Status

            Uptime transparency

  • Features

(800) 799-0600 SALES / (800) 285-7995 SUPPORT

Nextiva Blog

Nextiva Blog

(800) 799-0600
Nextiva
  • Products
    • Products

      • Phone System
      • Contact Center
      • Video Meetings
      • Collaboration
      • Mobile App
    • BUILT-IN BUSINESS APPS & TOOLS

      • Sales Tools
      • Service Tools
      • Automation
      • Call Pop
      • Analytics
      • Customer Journey
    • Featured
      Contact Center

      Intelligent cloud contact center for customer service and engagement.

      arrow-right
  • Solutions
    • Most Popular

      • Nextiva App
      • Call Pop
      • NextOS Admin
      • Sales Tools
      • Integrations
      • Amazing Service
    • By Need

      • Voice Analytics
      • Call Center
      • Service Tools
      • Intelligence
      • Automation
      • Professional Services
    • By Audience

      • Small Business
      • Large Business
      • Partners
    • Apps powered by NextOS

  • Why Nextiva
    • Insights

      • Customer Stories

        Our customers love us. They’ll tell you exactly why.

      • Nextiva Network

        99.999% uptime means your business will never miss a beat.

      • Awards

        99.999% uptime means your business will never miss a beat.

    • Nextiva

      • Say Hello to NextOS

        Find out how NextOS will help your business to build, learn, and grow.

      • Why you need NextOS

        Discover the power of the NextOS Platform and how it works.

      • Your Future with NextOS

        See the future of digital business and customer engagement.

  • Pricing
  • Get started
  • Login
  • Support
  • Resources
    • Company

      • Leadership

        Meet our leadership team

      • Nextiva Cares

        See how we care for the community

      • Contact Us

        Get help, support, or just say hello

    • Community

      • Partners Program

        Lean how you can become a partner

      • Events

        See our upcoming events

      • Careers

        Learn about our culture and jobs

    • More Tools

      • Everything We Do

        See every product, app, and suite

      • Business Phone Service

        VoIP phone service

      • Sales & Service CRM

        Pipeline and customer management

      • Platform Features

        VoIP, CRM, Live Chat, & Surveys

      • Small Business VoIP

        Worry-free phone service

      • VoIP Phone

        Advanced business VoIP devices

    • Learn & Connect

      • Support Center

        Access our self-help portal

      • Guides & Tutorials

        Find phone and product guides

      • News & Media

        See what people are saying about us

      • International Calling Rates

        See fees for international calling

      • Speed Test

        One-click VoIP readiness test

      • System Status

        Uptime transparency

  • Features
  • Mobile Widget Area
    • (800) 799-0600 SALES / (800) 285-7995 SUPPORT

  • Login
  • Support
  • Resources
        • Company

          • Leadership

            Meet our leadership team

          • Nextiva Cares

            See how we care for the community

          • Contact Us

            Get help, support, or just say hello

        • Community

          • Partners Program

            Lean how you can become a partner

          • Events

            See our upcoming events

          • Careers

            Learn about our culture and jobs

        • Nextiva blog icon
          Grow Your Business | Blog & Webinars

          Nextiva is shaping the future of growth for all businesses. Start learning how your company can take everything to the next level.

          Read Blog arrow right icon | Watch Webinars arrow right icon
        • More Tools

          • Everything We Do

            See every product, app, and suite

          • Business Phone Service

            VoIP phone service

          • Sales & Service CRM

            Pipeline and customer management

          • Platform Features

            VoIP, CRM, Live Chat, & Surveys

          • Small Business VoIP

            Worry-free phone service

          • VoIP Phone

            Advanced business VoIP devices

        • Learn & Connect

          • Support Center

            Access our self-help portal

          • Guides & Tutorials

            Find phone and product guides

          • News & Media

            See what people are saying about us

          • International Calling Rates

            See fees for international calling

          • Speed Test

            One-click VoIP readiness test

          • System Status

            Uptime transparency

  • Features

(800) 799-0600 SALES / (800) 285-7995 SUPPORT

  • BLOG
  • Customer Experience
  • Business Communication
  • Leadership
  • Productivity
  • Marketing & Sales
  • Product Updates
  • VoIP & VoIP Phones
Joe Manna

AUTHOR

Joe Manna

Joe Manna was a senior content marketing manager at Nextiva. He blends his marketing and technical background to improve people's lives with technology. His expertise helps companies large and small get more customers. He enjoys a rich iced coffee and a non-fiction business book when he's not pressing words.

Twitter LinkedIn

POSTS BY Joe


What is an omnichannel contact center?

Business Communication

Omnichannel Contact Center — The What & Why
The Guide to Call Center Analytics - Metrics, Best Practices, and Analytics Software

VoIP & VoIP Phones

Call Center Analytics & How to Actually Be More Data-driven
Wi-Fi Calling

August 01

What is Wi-Fi Calling & How Does It Affect Your Phone Calls?
The Future of Seamless Communication with Five9 and Nextiva [Webinar Recap]

September 30

The Future of Seamless Customer Communication [Webinar Recap]
Customer Success Process: Definition, Functions & Metrics

September 17

Customer Success Process: How to Drive Revenue & Lower Churn
What Is Asynchronous Communication (Async)?

August 26

Asynchronous Communication: Get More Done & Avoid Burnout
24/7 Customer Support: How To Provide It to Customers

July 19

How to Provide 24/7 Customer Support [Stats + Field Guide]
Introducing the Cloud Contact Center Solution from Nextiva

July 16

Say Hello to the New Contact Center Platform to Drive Customer Delight

Load More

Become a better business

Nextiva Become-a-Better-Business
Nextiva Blog

Nextiva is shaping the future of growth for all businesses. Start learning how your business can take everything to the next level.

Go learn

Products
  • What’s New?
  • Commercial Phone Service
  • Business Phone Service
  • Small Business Phone System
  • Small Business VoIP
  • Cloud PBX
  • VoIP Call Center
  • VoIP Phones
  • Inbound Call Center
  • All Products
Community
  • Support
  • Newsletter
  • News & Media
  • Partners
  • Events
  • Webinars
Company
  • Contact Us
  • Leadership
  • Nextiva Cares
  • Careers – WE’RE HIRING
  • System Status

  • Legal
  • Privacy Policy
  • Security Policy
  • Patents
  • Sitemap

Nextiva is the #1 Rated Business Phone System.
Copyright 2022 Nextiva, All Rights Reserved.