September 12
AUTHOR
Joe Manna
Joe Manna was a senior content marketing manager at Nextiva. He blends his marketing acumen and deep technical background to improve people's lives with technology. His expertise helps companies large and small serve more customers. He enjoys a rich iced latte and a non-fiction business book when he's not pressing words.
POSTS BY Joe
August 08
The Future of Customer Service: 6 Trends Shaping CX Growth
July 17
How To Build a Customer Success Process (Key Steps & Tips)
June 30
What Is 24/7 Customer Support? Benefits, Strategy, & Tips
May 22
Omnichannel Contact Center: What It Is & How Companies Use It
April 12
How to Respond to Difficult Customers: Top Tips & Examples
April 09
6 Key Strategies That Build Seamless Customer Communication
April 02
Social Media Crisis Management: (A 7-Step Plan on How to Manage Social Media Crisis)
April 01