![Customer Success Process: Definition, Functions & Metrics](https://www.nextiva.com/blog/wp-content/uploads/sites/2/customer-success-process.png?w=368&h=216&crop=1)
July 17
AUTHOR
Joe Manna was a senior content marketing manager at Nextiva. He blends his marketing acumen and deep technical background to improve people's lives with technology. His expertise helps companies large and small serve more customers. He enjoys a rich iced latte and a non-fiction business book when he's not pressing words.
July 17
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