PetRelocation is a company based in Austin, TX that keeps pets and owners together all over the world. They specialize in transporting pets from point A to point B when their families relocate. Moving pets can be a huge stress, but PetRelocation makes it simple for both owners and their beloved animals. They handle everything from pick up to drop off, including all the paperwork and doctor visits in between.
Timothy Phillippe works as a PetRelocation Consultant, acting as facilities manager, sales consultant, and security coordinator for TSA, which includes processing local vendors to be certified to drop off pets.
When he started with the company about two years ago, they were already using VoIP phone service through Airespring.
Coordinating international travel requires a lot of phone time. With 3000 to 4000 calls each month and local agents all over the world, they needed a more reliable partner for their communications needs.
We’re always discovering new features. We wanted a way for managers to listen to calls, and with a simple call to Nextiva Support, we found out that the ‘barge-in’ feature already exists!
Out with the Old and in with the New VoIP System
Tim expressed his frustration with the old system, stating, “We couldn’t route calls, there was no phone tree. Everything had to be transferred. It was wasting a lot of time for our business.”
He began doing research on other VoIP providers, and quickly realized he could get greater efficiency from other companies. This was when Nextiva caught his eye.