Since 1976, Crest Lincoln of Woodbridge has been providing quality cars and service to the residents of the Greater New Haven and Woodbridge, CT areas. They retail about 800 cars per year, selling new Lincolns and Fords, in addition to pre-owned vehicles of all makes. Crest Lincoln relies heavily on great communication to provide excellent customer service to all of their clients.
“Communication is really important. How we communicate, what we communicate — we don’t survive unless we do it well. We have to be able to speak to our customers, whether it’s updating them on service, quoting them a new car, or even providing them with directions,” says Crest’s General Manager, Steve Nathman.
Cost-wise, we came out about even because we cut down on the maintenance costs we’d previously had with our former provider. We liked the call quality and the amount of potential that Nextiva had, especially with the call flows. And being able to set up multiple auto attendants and customize a greeting is exactly what we wanted.
Crest’s previous PBX phone system was over a decade old and used in multiple areas from their parts department to the sales floor. It was time to pursue other more modern options.
Crest looked to one of Nextiva’s technology partners, Get Connected, to help them on their search for a VoIP provider.
Nextiva was the first, and only, a service provider that Crest explored before settling on their new VoIP service.