Nextiva is the #1 provider of business phone systems in Pittsburgh, PA. We have all the features and tools you need to revolutionize your business communication strategy.
When it comes to providing companies in Pittsburgh VoIP solutions they can count on, Nextiva is the partner of choice. Each of our plans come with a variety of benefits like online fax services and video conferencing so that you can handle all communication with ease. It doesn’t matter if you’re a small business with goals to expand or a large corporation; we have something for every budget and every industry.
Pittsburgh, once known as the Steel City, has grown from being a city that provides steel to one that welcomes new business and encourages them to develop. It’s a cultural and educational center that is continually working to add new industries to its vast array of offerings. With companies ranging from healthcare to technology and robotics, we know that the people of Pittsburgh need a reliable offering to keep their stats as one of the ‘Top 5 Most Livable Cities’.
Nextiva is there to help. Our flexible solution will grow with you, making it easy to add lines and features when you need them. We know the importance of reliable VoIP offerings and a tech-forward approach to tools and benefits for growing businesses. If you’re looking for a VoIP provider that’s more a partner than just a bill you pay, you’ve found it in Nextiva.
Nextiva’s nationwide reach extends beyond just the center of Pittsburgh. We offer our solution in all surrounding areas so that businesses everywhere have access to our incredible offering. These are some of the cities we service in the Pittsburgh Metro area:
Large or small, Nextiva has a VoIP package that suits your needs. Our easily customizable plans each come with their own set of benefits that can be upgraded whenever the time comes. You can speak to one of our representatives to quickly learn the difference between each plan and ensure you get exactly what you’re looking for. Choose from Business Communication Basic, Business Communication Pro, or Business Communication Enterprise, each at their own affordable monthly price.
Omnichannel digital customer sales & service to connect and engage with customers on the channels they prefer and track social engagement and customer reviews.
Read moreDigital features:
Turn prospect and visitors into customers and provide customer service on your website by engaging with them in real-time through live chat. Start with automated prompts to gather essential information, then seamlessly transition to a live-agent interaction for a personalized experience or use AI Chatbot to interact with prospects or customers.
Support and sell using social messaging platforms including Facebook, Instagram, WhatsApp, and more. All messages route to a single inbox so you won’t miss a thing.
Monitor, respond, listen, and publish on the most
meaningful social platforms including: Facebook, Instagram, X (Formerly Twitter), TikTok,
Linkedin, YouTube, and your Google Business profile.
Protect your brand and control your reputation by automatically keeping tabs on key review sites. Set alerts so high-importance comments are handled immediately.
Sell more and support efficiently by routing all conversations to a single inbox. Channels include email, webchat, messengers, SMS, social media and review sites.
Connect and engage with customers on digital, voice, video, and SMS. Never miss an interaction with AI-powered voicemail transcription. Empower all workers with desktop, mobile, and browser-based apps for customer conversations, collaboration, and contact management.
Read moreCore features:
Turn prospect and visitors into customers and provide customer service on your website by engaging with them in real-time through live chat. Start with automated prompts to gather essential information, then seamlessly transition to a live-agent interaction for a personalized experience or use AI Chatbot to interact with prospects or customers.
Support and sell using social messaging platforms including Facebook, Instagram, WhatsApp, and more. All messages route to a single inbox so you won’t miss a thing.
Monitor, respond, listen, and publish on the most
meaningful social platforms including: Facebook, Instagram, X (Formerly Twitter), TikTok,
Linkedin, YouTube, and your Google Business profile.
Protect your brand and control your reputation by automatically keeping tabs on key review sites. Set alerts so high-importance comments are handled immediately.
Sell more and support efficiently by routing all conversations to a single inbox. Channels include email, webchat, messengers, SMS, social media and review sites.
Connect with customers and your team using award-winning, reliable voice conversations within the U.S. and CA*. Get a new number or bring over your existing number for free.
Send and receive SMS text messages from your business phone number using the desktop and mobile app.
Collaborate face-to-face with video meetings. Share your screen, engage in sidebar chats, share files, and record for future reference.
Collaborate face-to-face with video meetings. Share your screen, engage in sidebar chats, share files, and record for future reference.
Ensure all calls are professionally answered and properly routed using a virtual receptionist recording that directs callers to, for instance, “press one for Sales and two for Service.”
Create amazing customer experiences across all channels with AI-powered intelligent routing, AI chatbots, analytics, insights, and integrations with CRM systems.
Read moreEverything in Core, plus:
Advanced IVR enables customer engagement inside your IVR to quickly and efficiently route customers to the right place, the first time. Enable CRM/CDP integrations to offer high-touch customer experiences.
Give your business a professional edge by offering a universal, non-local, toll-free number.
Move your business forward with insight gained from data found within your advanced IVR and queueing metrics.
Sync data between your core software, such as Salesforce HubSpot, and Zendesk.
Offer 24/7 support and efficiently manage responses to FAQs with web chatbot automation.
Everything a small business needs to run a successful sales & service organization and to operate like a Fortune 500 company — including inbound voice, advanced routing with an AI-powered interactive voice bot, agent skills-based routing, data dips, and supervisor assist.
Read moreEverything in Engage, plus:
Manage high-volume inbound calls, use voice prompts and AI to route calls to best-fit agents. Queue calls and surface caller history for quick resolution.
Process high-volume inbound calls by auto-answering and prompting callers to ask questions or provide routing requests using an Intelligent Virtual Assistant.
Route callers to best-fit agents based on demographic, language, affinity, hard skills, etc.
Increase efficiency and collaboration by connect agents and supervisors in a single inferface.
Focus on what metrics matter most with a customizable real-time dashboard for supervisors.
"I have nothing but praise. The best experiences I've had in IT have been with Nextiva."
- CHRIS HAYES | IT DIRECTOR | CONAN
Having the right tools will change the way you do business. That’s why Nextiva works hard to ensure that all of our customers have access to a plan they need at a price they can afford. Pittsburgh is a city that welcomes growth and advancement, and Nextiva wants to be a partner to that success. Talk to one of our representatives today to find a plan that works for your business and your budget.