Advantages of using a local phone number
Establish a local presence. Get a phone number in any area code you want. These local numbers make your company appear even more trustworthy.
Improve answer rates. Use local numbers for outbound calls in a specific area. Boost your connect rates and reach more people. Reach prospects and customers when it matters most.
Manage regional call routing. Direct inbound calls to the right team or individual based on the dialed number or the area code of callers. Improve customer experience and response times.
Complete phone system plans and pricing
For small teams
Connect and engage with customers on digital, voice, video, and SMS. Never miss an interaction with AI-powered voicemail transcription. Empower all workers with desktop, mobile, and browser-based apps for customer conversations, collaboration, and contact management.
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Core features:
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Website live chatTurn prospect and visitors into customers and provide customer service on your website by engaging with them in real-time through live chat. Start with automated prompts to gather essential information, then seamlessly transition to a live-agent interaction for a personalized experience or use AI Chatbot to interact with prospects or customers.
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Messaging apps
Support and sell using social messaging platforms including Facebook, Instagram, WhatsApp, and more. All messages route to a single inbox so you won’t miss a thing.
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Social media channels
Monitor, respond, listen, and publish on the most meaningful social platforms including: Facebook, Instagram, X (Formerly Twitter), TikTok, Linkedin, YouTube, and your Google Business profile.
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Review Management
Protect your brand and control your reputation by automatically keeping tabs on key review sites. Set alerts so high-importance comments are handled immediately.
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Digital Service Helpdesk
Sell more and support efficiently by routing all conversations to a single inbox. Channels include email, webchat, messengers, SMS, social media and review sites.
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Inbound & Outbound Voice
Connect with customers and your team using award-winning, reliable voice conversations within the U.S. and CA*. Get a new number or bring over your existing number for free.
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Business SMS
Send and receive SMS text messages from your business phone number using the desktop and mobile app.
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Video meetings
Collaborate face-to-face with video meetings. Share your screen, engage in sidebar chats, share files, and record for future reference.
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Screenshare & file share
Collaborate face-to-face with video meetings. Share your screen, engage in sidebar chats, share files, and record for future reference.
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Call routing and queueing
Ensure all calls are professionally answered and properly routed using a virtual receptionist recording that directs callers to, for instance, “press one for Sales and two for Service.”
For growing teams
Create amazing customer experiences across all channels with AI-powered intelligent routing, AI chatbots, analytics, insights, and integrations with CRM systems.
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Everything in Core, plus:
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Advanced IVR
Advanced IVR enables customer engagement inside your IVR to quickly and efficiently route customers to the right place, the first time. Enable CRM/CDP integrations to offer high-touch customer experiences.
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Toll-free number and minutes
Give your business a professional edge by offering a universal, non-local, toll-free number.
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Advanced reporting
Move your business forward with insight gained from data found within your advanced IVR and queueing metrics.
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Core integrations
Sync data between your core software, such as Salesforce HubSpot, and Zendesk.
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Website chatbot
Offer 24/7 support and efficiently manage responses to FAQs with web chatbot automation.
For sales & service teams
Everything a small business needs to run a successful sales & service organization and to operate like a Fortune 500 company — including inbound voice, advanced routing with an AI-powered interactive voice bot, agent skills-based routing, data dips, and supervisor assist.
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Everything in Engage, plus:
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Inbound call center
Manage high-volume inbound calls, use voice prompts and AI to route calls to best-fit agents. Queue calls and surface caller history for quick resolution.
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Intelligent Virtual Assistant
Process high-volume inbound calls by auto-answering and prompting callers to ask questions or provide routing requests using an Intelligent Virtual Assistant.
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Intelligent skills routing
Route callers to best-fit agents based on demographic, language, affinity, hard skills, etc.
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Unified team interface
Increase efficiency and collaboration by connect agents and supervisors in a single inferface.
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Supervisor dashboard
Focus on what metrics matter most with a customizable real-time dashboard for supervisors.
Professional business calling features, included.
- Call forwarding: Direct calls to any team member, extension, or even answering service.
- Voicemail transcription: Never miss a message and stay in the know from your inbox.
- Text messages (SMS + MMS): Send and receive text messages and multimedia with customers.
- Interactive voice response: Effortlessly set up inbound call routing with a visual call flow designer.
- Mobile and desktop apps: Work anywhere with a full-featured mobile and desktop app that does a lot more than phone calls.
- Video conferencing: Meet with team members and customers using robust video conferencing and screen sharing.
Hear from Nextiva customers
Every phone number works with Nextiva.
No matter what telephone number you use for
business calls, Nextiva can run it.
Every phone number works with Nextiva.
No matter what telephone number you use for business calls, Nextiva can run it.
Toll-free phone numbers
Local phone numbers
Vanity and VoIP phone numbers
Mobile and cell phone numbers
Landlines and wired phone lines
Billions of phone calls. Over a million users. #1 rated.
Get your team the local business numbers they need.
No obligation. Accurate pricing.
Rated 4.5 out of 5 (3,239+ reviews) on G2
Unsure which local area code to use?
Here are the most popular area codes throughout the United States.
West area codes
- 213/323 – Los Angeles, California
- 415/628 – San Francisco, California
- 206 – Seattle, Washington
- 702 – Las Vegas, Nevada
- 503 – Portland, Oregon
- 808 – Hawaii
- 602/623/480 – Phoenix, Arizona
- 303 – Denver, Colorado
- 619 – San Diego, California
- 408 – San Jose, California
Northeast area codes
- 212/646/332 – New York City, New York
- 617/857 – Boston, Massachusetts
- 215/267 – Philadelphia, Pennsylvania
- 202 – Washington, District of Columbia
- 201 – Northern New Jersey (Jersey City)
- 973 – Northern New Jersey (Newark)
- 516 – Long Island, New York
- 301 – Maryland and D.C. Suburbs
- 203 – Southern Connecticut
- 860 – Northern Connecticut
Midwest area codes
- 312/773 – Chicago, Illinois
- 313 – Detroit, Michigan
- 314 – St. Louis, Missouri
- 216 – Cleveland, Ohio
- 414 – Milwaukee, Wisconsin
- 612 – Minneapolis, Minnesota
- 317 – Indianapolis, Indiana
- 513 – Cincinnati, Ohio
- 614 – Columbus, Ohio
- 616 – Grand Rapids, Michigan
South area codes
- 305/786 – Miami, Florida
- 404/678 – Atlanta, Georgia
- 214/469 – Dallas, Texas
- 713/832 – Houston, Texas
- 615 – Nashville, Tennessee
- 704 – Charlotte, North Carolina
- 407 – Orlando, Florida
- 504 – New Orleans, Louisiana
- 512 – Austin, Texas
- 919 – Raleigh, North Carolina
Getting local numbers has never been easier.
Will I lose my existing number?
No, we will work with you to successfully transfer your existing phone number, no matter what it’s using. Cellular, virtual, VoIP, or landlines — we’ve got you covered.
Free porting service is included with every account.
Is Nextiva easy to use?
Yes, millions of people choose Nextiva to power their company’s business communications. You do not need to be a tech wizard to install or customize your phone system.
Can I use Nextiva for our sales or customer service teams?
Yes, for high-volume outbound dialing and inbound call volume, we have scalable phone solutions available. We connect billions of calls yearly — we have more than enough capacity for your organization.
We’ll also help you secure local numbers in any area code for select users.
Is Nextiva safe and secure?
Yes, Nextiva meets and exceeds industry security and compliance requirements. To mitigate malicious use, it’s fully compliant with the FCC. Calls can be encrypted using TLS and SRTP protocols.
Our platform is actively monitored and protected from prying eyes across our eight military-grade data centers.
You also get these phone system features
Interactive voice response
Outbound caller ID
Text messaging
Cloud call recording
Automatic call forwarding
Voicemail to email
Ready to see Nextiva in action?
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Get the numbers you need in any area code.
See why we’re the #1 choice for business voice.
Steve Wozniak
Co-founder at Apple
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2 Billion+
Calls on our network
100,000+
Happy customers
1,000+
Global employees
Frequently Asked Questions
Curious about how it all works? Get the answers your small business needs.
Do I have to reside in the local area?
No, you don’t have to reside in the local area to use a local phone number. Many businesses choose a local area code to build trust and establish a local presence, even if they operate from another region or country. Local business phone numbers with specific area codes can help potential customers feel more comfortable reaching out, as they associate the number with their community.
With Nextiva, you can easily select or port a local phone number to expand your reach, whether you’re in Canada, the U.S., or anywhere else. This feature is ideal for marketing campaigns, customer support, and building strong connections with your audience.
Can my business use multiple phone numbers?
Yes, your business can use multiple phone numbers, including local phone numbers, toll-free numbers, vanity phone numbers, or international numbers. This flexibility helps you manage incoming calls, support specific marketing campaigns, and maintain a professional presence across different regions. We recommend obtaining phone numbers for specific campaigns such as sales, support, or standard employee use.
Nextiva’s business voice platform allows seamless management of multiple numbers through its mobile apps and desktop solutions, ensuring you never miss important business calls. Our support team can assist with number porting or acquiring new phone numbers tailored to your needs.
Can I forward multiple numbers?
You can forward multiple numbers to a single device, such as a cell phone or desktop, or distribute them to multiple team members. This ensures that all incoming calls, whether from local calls, toll-free numbers, or international numbers, are handled efficiently.
Nextiva’s advanced business call forwarding features let you customize how calls are routed, enabling better management of directories and business calls. For instance, calls to your local business phone number can be forwarded to specific departments or mobile apps, ensuring uninterrupted communication with potential customers.
What does STIR/SHAKEN, 10DLC, E911, and other terms mean?
STIR/SHAKEN is a technology framework designed to authenticate caller ID and reduce robocalls. It improves trust by ensuring that the telephone number displayed is accurate and hasn’t been spoofed. The term spelled out is Secure Telephony Identity Revisited / Signature-based Handling of Asserted Information Using toKENs.
A 10-digit long code (10DLC) is a standard mobile carrier required for reliable text messaging. It ensures that businesses using local numbers for SMS comply with industry standards, improving their reputation and delivery rates. These terms, along with others like number porting and vanity phone numbers, enhance the security and professionalism of business communications.
Enhanced 911 (E911) is a mandatory communications technology that shows the exact address of a 911 caller to emergency dispatchers, including floor or desk position. You can add multiple E911 addresses to each phone line, so your team’s nearest location is provided to public safety personnel.
You never have to worry about all this as Nextiva users — our team delivers all these technological advancements to all users at no extra cost. You just get to enjoy your super reliable business communications.
How do we scale outbound dialing campaigns?
To scale outbound dialing campaigns effectively, use a combination of local phone numbers and toll-free numbers to maximize reach and establish trust with potential customers.
Tools like predictive dialers and call transcription services can also streamline workflows and improve efficiency. For more advanced outbound dialing functionality, call center software can give you the edge over standard business calling.
Nextiva’s phone service supports robust outbound dialing capabilities, allowing you to use local area codes to boost response rates. Additionally, our mobile apps for Android and iOS help manage campaigns on the go, ensuring your team stays productive.
How does a local phone number increase trust?
A local phone number with a familiar area code prefix builds trust by creating a local presence for your business. Potential customers are more likely to answer calls from a number they recognize as being from their community.
Using local phone numbers for customer interactions or marketing campaigns helps establish credibility, especially for small businesses or new markets. It shows you’re invested in serving a specific area, enhancing your reputation.
Can I use Nextiva even if I don’t have a PBX?
Yes, you can use Nextiva without a PBX (Private Branch Exchange). Nextiva’s cloud-based phone service eliminates the need for on-premises telephone equipment, offering flexibility and scalability for businesses of all sizes.
You can manage business calls, caller ID, and number porting through Nextiva’s mobile apps or desktop software. This makes it easy to set up a local business phone number, toll-free number, or vanity phone number without relying on traditional systems.
Which Nextiva plan should I pick?
The right Nextiva plan depends on your business needs. The Core plan is a great choice if you need essential business voice features like unlimited local calls, caller ID, and a local business phone number.
For companies requiring advanced functionality like call recording, toll-free numbers, and integrations with CRM systems, the Engage or Power Suite plans offer substantially more dialing and inbound call capacity.
Nextiva also supports toll-free numbers, vanity phone numbers, and international numbers, making it easy to customize your plan. Our support team can help you evaluate your needs, including marketing campaigns and scalability, to ensure you choose the plan that aligns with your goals.
How long does it take to set up Nextiva?
Setting up Nextiva is fast and easy. Most small businesses can start using the service within a few hours, especially if you’re selecting new phone numbers or using our mobile apps for Android and iOS.
If you’re porting an existing telephone number, the process typically takes 2-4 weeks, depending on your current phone service provider.
Does Nextiva offer volume discounts on phone numbers?
Yes, Nextiva offers volume discounts for organizations that need dozens or even hundreds of Direct Inward Dial (DID) phone numbers. This includes flexible SIP trunking options, even without DID accessibility.
You can easily assign, reassign, and route incoming calls however you need. Additionally, you can release phone numbers and choose new ones if required.
Nextiva provides the best value for scalable business voice solutions.