Reduce your monthly phone bill by switching to VoIP and leverage the power, features, and flexibility of internet-based business telephone systems from Nextiva.
Phone service is vital to businesses today, but so are other ways of communicating. With legacy landline systems, when electricity fails, so does your telephone service. Business phones in Omaha, NE are at risk of failure due to frequent thunderstorms in summer and hefty snow in winter. Omaha has a young population, and a growing workforce centered around many Fortune 500 companies that are based there. And, there are nearly one and a half million people surrounding Omaha. With so much growth and potential here, trust your Omaha-based business phone service to the one provider that won't let you down when you really need it.
VoIP is a technology that allows you to make voice calls using a broadband internet connection. While voice calling is the core of our service, the flexibility of VoIP is a boon to businesses of all sizes. Calls can be made and answered seamlessly from anywhere or any device, whether you're in the office or not. And you can also engage your customers with instant messaging, video conferencing, and virtual faxing, so you can conduct your business however you like.
Omnichannel digital customer sales & service to connect and engage with customers on the channels they prefer and track social engagement and customer reviews.
Read moreDigital features:
Turn prospect and visitors into customers and provide customer service on your website by engaging with them in real-time through live chat. Start with automated prompts to gather essential information, then seamlessly transition to a live-agent interaction for a personalized experience or use AI Chatbot to interact with prospects or customers.
Support and sell using social messaging platforms including Facebook, Instagram, WhatsApp, and more. All messages route to a single inbox so you won’t miss a thing.
Monitor, respond, listen, and publish on the most
meaningful social platforms including: Facebook, Instagram, X (Formerly Twitter), TikTok,
Linkedin, YouTube, and your Google Business profile.
Protect your brand and control your reputation by automatically keeping tabs on key review sites. Set alerts so high-importance comments are handled immediately.
Sell more and support efficiently by routing all conversations to a single inbox. Channels include email, webchat, messengers, SMS, social media and review sites.
Connect and engage with customers on digital, voice, video, and SMS. Never miss an interaction with AI-powered voicemail transcription. Empower all workers with desktop, mobile, and browser-based apps for customer conversations, collaboration, and contact management.
Read moreCore features:
Turn prospect and visitors into customers and provide customer service on your website by engaging with them in real-time through live chat. Start with automated prompts to gather essential information, then seamlessly transition to a live-agent interaction for a personalized experience or use AI Chatbot to interact with prospects or customers.
Support and sell using social messaging platforms including Facebook, Instagram, WhatsApp, and more. All messages route to a single inbox so you won’t miss a thing.
Monitor, respond, listen, and publish on the most
meaningful social platforms including: Facebook, Instagram, X (Formerly Twitter), TikTok,
Linkedin, YouTube, and your Google Business profile.
Protect your brand and control your reputation by automatically keeping tabs on key review sites. Set alerts so high-importance comments are handled immediately.
Sell more and support efficiently by routing all conversations to a single inbox. Channels include email, webchat, messengers, SMS, social media and review sites.
Connect with customers and your team using award-winning, reliable voice conversations within the U.S. and CA*. Get a new number or bring over your existing number for free.
Send and receive SMS text messages from your business phone number using the desktop and mobile app.
Collaborate face-to-face with video meetings. Share your screen, engage in sidebar chats, share files, and record for future reference.
Collaborate face-to-face with video meetings. Share your screen, engage in sidebar chats, share files, and record for future reference.
Ensure all calls are professionally answered and properly routed using a virtual receptionist recording that directs callers to, for instance, “press one for Sales and two for Service.”
Create amazing customer experiences across all channels with AI-powered intelligent routing, AI chatbots, analytics, insights, and integrations with CRM systems.
Read moreEverything in Core, plus:
Advanced IVR enables customer engagement inside your IVR to quickly and efficiently route customers to the right place, the first time. Enable CRM/CDP integrations to offer high-touch customer experiences.
Give your business a professional edge by offering a universal, non-local, toll-free number.
Move your business forward with insight gained from data found within your advanced IVR and queueing metrics.
Sync data between your core software, such as Salesforce HubSpot, and Zendesk.
Offer 24/7 support and efficiently manage responses to FAQs with web chatbot automation.
Everything a small business needs to run a successful sales & service organization and to operate like a Fortune 500 company — including inbound voice, advanced routing with an AI-powered interactive voice bot, agent skills-based routing, data dips, and supervisor assist.
Read moreEverything in Engage, plus:
Manage high-volume inbound calls, use voice prompts and AI to route calls to best-fit agents. Queue calls and surface caller history for quick resolution.
Process high-volume inbound calls by auto-answering and prompting callers to ask questions or provide routing requests using an Intelligent Virtual Assistant.
Route callers to best-fit agents based on demographic, language, affinity, hard skills, etc.
Increase efficiency and collaboration by connect agents and supervisors in a single inferface.
Focus on what metrics matter most with a customizable real-time dashboard for supervisors.
For businesses to communicate effectively in today's competitive environment, they need to stay connected to each other and to the customers. That means finding solutions that allow your entire team to work wherever they are, whether it means being in Omaha proper or in one of these surrounding areas. We cover them all.
“Nextiva Support is unbelievable…they help me immediately and solve my problems right away.“
- Jeff Bratschie | Franchise Director of Operations | Stanley Steemer
Other Omaha phone systems connect their system to other tools that their customers have to use to collect data. We struggled with that ourselves as a company because it usually doesn't work. In our early days, we were using a lot of different applications to collect data, but the tools didn't communicate with each other and the data didn't make sense. We knew this was a clear problem in the industry, so we sought out a solution by developing our own tools that work well on their own but also all talk to each other.
The NextOS platform captures every customer interaction from every channel. Take your data points from online chat, email, SMS, surveys, and (of course) your phone, and turn that into information you can access in real time. There are so many different ways that you can communicate with your customers. Now, you can meet them where they are and communicate with them the way they want to be communicated with (every time!) and predict what they'll do next.
Only Nextiva can offer Omaha VoIP solutions at prices that you'll actually feel good about paying. You can trust Nextiva. We've been in business since 2008 and currently service more than 100,000 businesses of all sizes across the country. If you still have questions or are ready to get started, give us a call today!
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