Robust Features

Versatile platforms powering your business with innovation and efficiency.

The Nextiva platforms give you everything you need in one place to centralize all of your conversations and grow your business faster.

Nextiva Platform Library

73 platform capabilities

Become a customer experience pro with Nextiva

Company

Using Nextiva

Access the best customer experience content

Nextiva is shaping the future of CX. Learn how to take your customer interactions to the next level.

Visit the blog →

And for any size business.

Navigate by company size

Grow

Small Business

Crafting success stories for entrepreneurs and small business endeavors.

Scale

Enterprise

Tailored solutions for mid-size and enterprise-level business success.

The leaders in

Deliver end-to-end personalized experiences at scale

Fresno's #1 Business VoIP Phone System in 2018

Choose the Fresno phone systems designed with you and your business needs in mind! Businesses today need more than a landline phone line for each desk. Nextiva's plans are flexible and affordable--just what your business needs.

GET A QUOTE Learn more

Assisting Fresno Companies for over a Decade

Fresno is the economic hub of Central California. With its proximity to Los Angeles, Sacramento, and San Francisco, it's a busy, growing city. As Fresno becomes more globalized, keeping up with your competition means using advanced, reliable communication methods that work, even if the phone lines are down. As a nationwide company that's heavily invested in seven points of presence (POPs), we can give our Fresno VoIP customers the most reliable service with 99.999% uptime.

Personalized Solutions

VoIP is an economical solution for nearly every business because you can cut your ties to expensive landline phone systems yet still utilize all of the modern communication techniques that businesses today rely on. Our Business Communication Basic plan offers call forwarding, group calling, call parking, call waiting, caller ID, unlimited virtual faxing, voicemail to email, and a whole lot more.

Digital

$20 $25

$25 Save 20%

Get a Demo

For startups

Omnichannel digital customer sales & service to connect and engage with customers on the channels they prefer and track social engagement and customer reviews.

Digital features:

Turn prospect and visitors into customers and provide customer service on your website by engaging with them in real-time through live chat. Start with automated prompts to gather essential information, then seamlessly transition to a live-agent interaction for a personalized experience or use AI Chatbot to interact with prospects or customers.

Website live chat
Support and sell using social messaging platforms including Facebook, Instagram, WhatsApp, and more. All messages route to a single inbox so you won’t miss a thing.

Messaging apps
Monitor, respond, listen, and publish on the most meaningful social platforms including: Facebook, Instagram, X (Formerly Twitter), TikTok, Linkedin, YouTube, and your Google Business profile.

Social media channels
Protect your brand and control your reputation by automatically keeping tabs on key review sites. Set alerts so high-importance comments are handled immediately.

Review Management
Sell more and support efficiently by routing all conversations to a single inbox. Channels include email, webchat, messengers, SMS, social media and review sites.

Digital Service Helpdesk

Core

$30 $35

$35 Save 40%

Get a Demo

For small teams

Connect and engage with customers on digital, voice, video, and SMS. Never miss an interaction with AI-powered voicemail transcription. Empower all workers with desktop, mobile, and browser-based apps for customer conversations, collaboration, and contact management.

Core features:

Turn prospect and visitors into customers and provide customer service on your website by engaging with them in real-time through live chat. Start with automated prompts to gather essential information, then seamlessly transition to a live-agent interaction for a personalized experience or use AI Chatbot to interact with prospects or customers.

Website live chat
Support and sell using social messaging platforms including Facebook, Instagram, WhatsApp, and more. All messages route to a single inbox so you won’t miss a thing.

Messaging apps
Monitor, respond, listen, and publish on the most meaningful social platforms including: Facebook, Instagram, X (Formerly Twitter), TikTok, Linkedin, YouTube, and your Google Business profile.

Social media channels
Protect your brand and control your reputation by automatically keeping tabs on key review sites. Set alerts so high-importance comments are handled immediately.

Review Management
Sell more and support efficiently by routing all conversations to a single inbox. Channels include email, webchat, messengers, SMS, social media and review sites.

Digital Service Helpdesk
Connect with customers and your team using award-winning, reliable voice conversations within the U.S. and CA*. Get a new number or bring over your existing number for free.

Inbound & Outbound Voice
Send and receive SMS text messages from your business phone number using the desktop and mobile app.

Business SMS
Collaborate face-to-face with video meetings. Share your screen, engage in sidebar chats, share files, and record for future reference.

Video meetings
Collaborate face-to-face with video meetings. Share your screen, engage in sidebar chats, share files, and record for future reference.

Screenshare & file share
Ensure all calls are professionally answered and properly routed using a virtual receptionist recording that directs callers to, for instance, “press one for Sales and two for Service.”

Call routing and queueing

Engage

$40 $50

$50 Save 44%

Get a Demo

For growing teams

Create amazing customer experiences across all channels with AI-powered intelligent routing, AI chatbots, analytics, insights, and integrations with CRM systems.

Everything in Core, plus:

Advanced IVR enables customer engagement inside your IVR to quickly and efficiently route customers to the right place, the first time. Enable CRM/CDP integrations to offer high-touch customer experiences.

Advanced IVR
Give your business a professional edge by offering a universal, non-local, toll-free number.

Toll-free number and minutes
Move your business forward with insight gained from data found within your advanced IVR and queueing metrics.

Advanced reporting
Sync data between your core software, such as Salesforce HubSpot, and Zendesk.

Core integrations
Offer 24/7 support and efficiently manage responses to FAQs with web chatbot automation.

Website chatbot

Power Suite

$60 $75

$75 Save 44%

Get a Demo

For sales & service teams

Everything a small business needs to run a successful sales & service organization and to operate like a Fortune 500 company — including inbound voice, advanced routing with an AI-powered interactive voice bot, agent skills-based routing, data dips, and supervisor assist.

Everything in Engage, plus:

Manage high-volume inbound calls, use voice prompts and AI to route calls to best-fit agents. Queue calls and surface caller history for quick resolution.

Inbound call center
Process high-volume inbound calls by auto-answering and prompting callers to ask questions or provide routing requests using an Intelligent Virtual Assistant.

Intelligent Virtual Assistant
Route callers to best-fit agents based on demographic, language, affinity, hard skills, etc.

Intelligent skills routing
Increase efficiency and collaboration by connect agents and supervisors in a single inferface.

Unified team interface
Focus on what metrics matter most with a customizable real-time dashboard for supervisors.

Supervisor dashboard

Not in Fresno?

Today's businesses are more on the go than ever. We know that you may be in Fresno but your team may be spread out all over California. Or maybe you travel a lot but still want to answer as if you're in your office. With Nextiva, you and your team can be anywhere.

Bakersfield
Butler
Calwa
Cameo
Chowchilla
Cincotta
Clovis
Dinuba
Eshel
Fremont
Goldleaf
Granz
Hammond
Hanford
Kerman
Kingsburg
Las Palmas
Lemoore
Madera
Mendota
Modesto
Orange Grove
Parlier
Reedley
Sanger
Selma
Sunnyside
Tarpey
Vanris
Visalia

Features/Benefits That Set Us Apart in Fresno

Finally, enterprise-level business phone service in Fresno, CA doesn't have an enterprise-level price tag. VoIP from Nextiva is affordable with no setup, installation, or maintenance fees. With VoIP you stay more connected, more easily. Our simple setup process can get you up and running in just minutes.

TOLL-FREE NUMBERS

There are many advantages to having a toll-free number no matter what size your business is, and the cost is minuscule in comparison to the benefits. Customers from across the country can reach you at no charge to them. And as your enterprise grows your toll-free number can stay the same if you need to relocate.

LOCAL PHONE NUMBERS

Nextiva is a nationwide company, and we can provide you with local area codes in every state. You can be located in one or many cities while having local VoIP phone numbers for almost any area code across the nation.

AMAZING SERVICE

Say hello to our 100% in-house team of customer service representatives. We strive to go above and beyond your service expectations. You can contact us any time through a number of means (makes sense since we specialize in communications solutions, right?). Submit a support ticket, email us, or call us.

ANALYTICS

From a simple login, access your landing page. From there, you can click on direct links to the features within each section, such as reports, monitoring, and settings. Knowledge is power, and analytics helps businesses view, interpret, and act. View your data in real time or through customizable reports and charts.

CONTACT CENTER SOLUTIONS

Our basic VoIP call center package starts with call queue visibility, unlimited call queues, greetings, announcements, and a free auto attendant recording.

MOBILE APP

You don't have to answer your business phones in Fresno, CA. Nextiva's mobile app enables employees to spread out among many different locations and still have their activities managed from one central platform. It's easy to manage sites and employees just by logging in on your mobile device.

“We don’t have to rethink our choice or look for another solution. Nextiva saved us from a nightmare – our system was a complete and utter mess! We are happy with our service and plan on using Nextiva far into the future.”

- BART JARMAN | EXECUTIVE VICE PRESIDENT | UCPM INSURANCE

Unified Communication Through
the NextOS Platform

Nextiva's NextOS Platform is an all-in-one communications platform that can handle everything you might need. Instead of using several different platforms that are siloed independently and not working together, the NextOS platform combines them all into one easy-to-use tool. Start with the basics. As your company grows, add more products to add more power. Anything you would need for your communication suite is easily managed by the powerful, smart platform.

The more products you add, the more data points you can collect and the faster you can develop a marketing plan to reach current, new, and prospective customers. We developed the platform because we knew that businesses had an incomplete or disconnected view of their customer touchpoints because their systems were not working together. With this, all your communication tools are in one place.

Get a Quote

We founded Nextiva as a nationwide company in 2006. We've consistently grown and consistently reinvested in our technology. When you work with us, you have the highest-quality, most reliable business phone system in Fresno on your side. Nextiva was ranked the number #1 VoIP provider in both 2017 and 2018. Give us a call and find out why.

First name

Last name

Email address

Phone

Company

Number of employees

Nextiva uses the information you provide to us to contact you about our relevant content, products, and services. You may unsubscribe at any time. For more information, check out our Privacy Policy

Comments

Trusted by millions
of users daily

G2 Rating

4.5/5

TrustPilot Rating

4.7/5

I’m a big fan of Nextiva

Steve Wozniak

Co-founder at Apple

(800) 799-0600

800-799-0600

Get a (free) live demo

Schedule a 30-minute product demo with expert Q&A

First name

Last name

Email address

Phone number

Company

Company size

What are you most interested in?

We’re committed to your privacy. Nextiva uses the information you provide to us to contact you about our relevant content, products, and services. You may unsubscribe from these communications at any time. For more information, check out our Privacy Policy.

Nextiva uses the information you provide to us to contact you about our relevant content, products, and services. You may unsubscribe at any time. For more information, check out our Privacy Policy.

Comments

Use fewer apps, get more done.

Agent Tooling

AI Use Cases

Analytics

Architecture

Intelligent Routing

Journey Orchestration

Outbound Dialing

Platform

WEM Aspect

Versatile platforms powering your business with innovation and efficiency.

See more

Become a customer experience pro with Nextiva

Company

Using Nextiva

Access the best customer experience content

For every industry, there’s a Nextiva solution

And for any size business.

Small Business

Enterprise

Deliver end-to-end personalized experiences at scale

Fresno's #1 Business VoIP Phone System in 2018

Assisting Fresno Companies for over a Decade

Personalized Solutions

Digital

For startups

Core

For small teams

Engage

For growing teams

Power Suite

For sales & service teams

Not in Fresno?

Features/Benefits That Set Us Apart in Fresno

Unified Communication Through the NextOS Platform

Get a Quote

Trusted by millions of users daily

4.5/5

4.7/5

I’m a big fan of Nextiva

Get a (free) live demo

Download the NextivaONE app.

Desktop

Mobile

Unified Communication Through
the NextOS Platform

Trusted by millions
of users daily