Nextiva is the phone service of choice for businesses in Columbus, Ohio. Why? Nextiva is reliable, affordable, scalable, and our service comes with awesome customer support.
VoIP operates outside of traditional phone systems, and as such is more affordable, more reliable, and easy to set up. It’s also easy to implement expansions as your business grows. The convenience provided by a VoIP telephone system is available to users all over the world. So wherever you want to do business, your phone systems follow along with you. Nextiva’s decade of experience providing business phones Columbus residents trust is the reason our company won “Enterprise VoIP Company of the Year” in 2017.
If the traditional Columbus phone systems go down, your business goes down with it. But with Nextiva, wherever there is a broadband internet connection you can access your phone. Business owners appreciate the freedom and flexibility of Nextiva’s business phone system, which has the benefit of portability. Take your business anywhere, and still enjoy a full suite of communication tools.
As the most populous city in Ohio, Columbus is a nexus for business growth and development. It’s also number 14 in the most populous cities in America, so it’s one of the fastest growing areas in our nation. This means Columbus has a lot of customers for businesses to reach, and even more customers in the areas outside of Columbus that are not as populous. Columbus’s diverse economy make it a popular place for people with an entrepreneurial spirit, and it’s also got the benefit of having Ohio State University, one of the largest universities in the country.
With this much customer potential at your fingertips, choose the business phone coverage that provides 99.999% uptime thanks to our carrier-grade data centers. When you choose Nextiva, your business gets the most reliable coverage that it’s possible to get, regardless of which level of service you choose.
Your business phone service in Columbus, OH is not limited to just the Columbus area when you choose Nextiva. With VoIP, your phone service can be spread across several locations yet still be managed from one central platform. With Nextiva, it doesn’t matter whether your business is just you or you have employees spread out over several locations. Your phone service can grow and go along with you. Our tools provide collaborative features such as video conferencing, faxing, instant messaging, and high-definition voice calls — choose your plan for the tools you need, and your coverage starts right away and extends to these areas around Columbus and beyond.
When you choose traditional phone service, you choose equipment for each calling line you want, each service you want such as faxing, and each location where you need a phone to be. When you choose a phone system from Nextiva, you get the flexibility of choosing a plan that works for you, with no investment in extra equipment.
Omnichannel digital customer sales & service to connect and engage with customers on the channels they prefer and track social engagement and customer reviews.
Read moreDigital features:
Turn prospect and visitors into customers and provide customer service on your website by engaging with them in real-time through live chat. Start with automated prompts to gather essential information, then seamlessly transition to a live-agent interaction for a personalized experience or use AI Chatbot to interact with prospects or customers.
Support and sell using social messaging platforms including Facebook, Instagram, WhatsApp, and more. All messages route to a single inbox so you won’t miss a thing.
Monitor, respond, listen, and publish on the most
meaningful social platforms including: Facebook, Instagram, X (Formerly Twitter), TikTok,
Linkedin, YouTube, and your Google Business profile.
Protect your brand and control your reputation by automatically keeping tabs on key review sites. Set alerts so high-importance comments are handled immediately.
Sell more and support efficiently by routing all conversations to a single inbox. Channels include email, webchat, messengers, SMS, social media and review sites.
Connect and engage with customers on digital, voice, video, and SMS. Never miss an interaction with AI-powered voicemail transcription. Empower all workers with desktop, mobile, and browser-based apps for customer conversations, collaboration, and contact management.
Read moreCore features:
Turn prospect and visitors into customers and provide customer service on your website by engaging with them in real-time through live chat. Start with automated prompts to gather essential information, then seamlessly transition to a live-agent interaction for a personalized experience or use AI Chatbot to interact with prospects or customers.
Support and sell using social messaging platforms including Facebook, Instagram, WhatsApp, and more. All messages route to a single inbox so you won’t miss a thing.
Monitor, respond, listen, and publish on the most
meaningful social platforms including: Facebook, Instagram, X (Formerly Twitter), TikTok,
Linkedin, YouTube, and your Google Business profile.
Protect your brand and control your reputation by automatically keeping tabs on key review sites. Set alerts so high-importance comments are handled immediately.
Sell more and support efficiently by routing all conversations to a single inbox. Channels include email, webchat, messengers, SMS, social media and review sites.
Connect with customers and your team using award-winning, reliable voice conversations within the U.S. and CA*. Get a new number or bring over your existing number for free.
Send and receive SMS text messages from your business phone number using the desktop and mobile app.
Collaborate face-to-face with video meetings. Share your screen, engage in sidebar chats, share files, and record for future reference.
Collaborate face-to-face with video meetings. Share your screen, engage in sidebar chats, share files, and record for future reference.
Ensure all calls are professionally answered and properly routed using a virtual receptionist recording that directs callers to, for instance, “press one for Sales and two for Service.”
Create amazing customer experiences across all channels with AI-powered intelligent routing, AI chatbots, analytics, insights, and integrations with CRM systems.
Read moreEverything in Core, plus:
Advanced IVR enables customer engagement inside your IVR to quickly and efficiently route customers to the right place, the first time. Enable CRM/CDP integrations to offer high-touch customer experiences.
Give your business a professional edge by offering a universal, non-local, toll-free number.
Move your business forward with insight gained from data found within your advanced IVR and queueing metrics.
Sync data between your core software, such as Salesforce HubSpot, and Zendesk.
Offer 24/7 support and efficiently manage responses to FAQs with web chatbot automation.
Everything a small business needs to run a successful sales & service organization and to operate like a Fortune 500 company — including inbound voice, advanced routing with an AI-powered interactive voice bot, agent skills-based routing, data dips, and supervisor assist.
Read moreEverything in Engage, plus:
Manage high-volume inbound calls, use voice prompts and AI to route calls to best-fit agents. Queue calls and surface caller history for quick resolution.
Process high-volume inbound calls by auto-answering and prompting callers to ask questions or provide routing requests using an Intelligent Virtual Assistant.
Route callers to best-fit agents based on demographic, language, affinity, hard skills, etc.
Increase efficiency and collaboration by connect agents and supervisors in a single inferface.
Focus on what metrics matter most with a customizable real-time dashboard for supervisors.
"I have nothing but praise. The best experiences I've had in IT have been with Nextiva."
- CHRIS HAYES | IT DIRECTOR | CONAN
Our agents are standing by to help you pick out the best plan for you and your business needs. We’ll talk you through how you want to use your communication system and give you a fast, no-obligation quote on getting started. Get in touch with us today to learn more.