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Award-Winning Boston Business VoIP Phone System

Nextiva offers businesses turnkey systems to help them manage all of their communication needs. From voice calls to beyond, Nextiva is the reliable choice for businesses harnessing the power of the cloud.

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Boston VoIP at its Finest

Nextiva has been in business since 2008. We understand the needs of today’s mobile, flexible, and fast-growing businesses. We understand that Boston phone systems must not only provide crystal clear audio on calls, but they must also provide email, chat, social, conferencing, and SMS — all the ways you communicate, and all the tools your team needs to succeed. Nextiva’s NextOS Platform even gives you the freedom to manage your phone system from anywhere in the world at the click of a button.

Nextiva is one of the top solutions for business phones Boston turns to most often. From full-featured analytics to productivity tools, your team can put the benefits of Nextiva to use to foster good customer relations, encourage collaboration, and instantly access useful features. Whenever and however your customers want to contact you, you’ll never miss an opportunity to make a good impression.

UNMATCHED CUSTOMER SUPPORT
We’ve made this promise a core part of our business, and we mean it. Our service line is staffed with real people who want to provide you with support, not just good support but amazing support.
WEATHER INDEPENDENT
Our solution is built on the same core infrastructure that 16 of the top 20 telecom providers use. It’s a redundant system that isn’t dependent on having electricity to operate, so it won’t let you down.
LOW COST
Most businesses spend significantly less on VoIP services each month than they do on traditional phone service. And when you’re ready for your system to grow, there’s no need for an investment in more equipment.

Coverage in Boston, MA

Boston is one of the oldest cities in the United States, and it’s also one of the most populous in the entire New England region. Greater Boston is home to nearly 5 million people—that’s a lot of business potential for any startup or established operation. With Nextiva’s promise of 99.999% uptime, you never have to worry about losing precious business contacts thanks to an outage.

Boston often experiences severe weather including heavy rain, thunderstorms, and even tornadoes. Because of its history and its location near a port, Boston is a hub for tourism, higher education, and manufacturing. Boston is a leader in innovation and entrepreneurship, with thousands of startups. With all that business potential, business phone systems in Boston, MA must keep working whether there’s a severe weather alert or not. Boston's location means the city is prone to powerful Nor'easter weather systems that can produce much snow and rain. This doesn’t have to impact whether you can still run your business.

Areas We Cover

Boston is a major hub with a dense population cluster within the city center, but with suburbs that spread out for miles. Unlike other phone systems you might search for, Nextiva covers the population hubs as well as the less populous and underserved outlying areas. Whether you or your employees want to work from home, from the office, or from Martha’s Vineyard, Nextiva has your Boston telephone systems covered in the city or in any of these outlying areas:

  • Arlington
  • Avon
  • Beverly
  • Brookline
  • Cambridge
  • Canton
  • Dover
  • Everett
  • Foxborough
  • Medford
  • Melrose
  • Needham
  • Newton
  • Peabody
  • Plainville
  • Quincy
  • Reading
  • Somerville
  • Waltham
  • Wellesley
  • Winchester
  • Woburn

Business Phone Service Plans

Customers seeking business phone service in Boston, MA can choose between flexible, customizable, and affordable plans to get their business off the ground or help it grow. Our three plan levels start out with the Business Communication Basic plan at only $20.00 per month with no set-up fees, unlimited calling, and unlimited virtual faxing. That’s a powerful plan right out of the gate. When you’re ready to expand, transform Business Communicaton Basic into Business Communication Pro or Business Communication Enterprise.

Basic

Business Phone Service
As low as

$20

 
BASIC Monthly
BASIC 36 mo. agreement
PREPAY 12 mo. agreement
1-4 users
5-19 users
20-99 users
100+ users
$35/mo
$30/mo
$26/mo
$24/mo
$33/mo
$28/mo
$24/mo
$22/mo
$30/mo
$26/mo
$22/mo
$20/mo
/mo per user
Includes Business Phone Service &
Customer Relationship Suite
  • Communicate
  • Manage Prospects
  • Service Customers
  • Collaborate with Teams
Compare All Features

Pro

Business Phone Service
As low as

$25

 
PRO Monthly
PRO 36 mo. agreement
PREPAY 36 mo. agreement
1-4 users
5-19 users
20-99 users
100+ users
$38/mo
$35/mo
$30/mo
$28/mo
$36/mo
$32/mo
$28/mo
$26/mo
$33/mo
$30/mo
$26/mo
$25/mo
/mo per user
Includes Business Phone Service &
Customer Relationship Suite
  • Communicate
  • Manage Prospects
  • Service Customers
  • Collaborate with Teams
  • Survey Customers
Compare All Features

Enterprise

Business Phone Service
As low as

$30

 
ENTERPRISE Monthly
ENTERPRISE 36 mo. agreement
PREPAY 36 mo. agreement
1-4 users
5-19 users
20-99 users
100+ users
$55/mo
$45/mo
$40/mo
$35/mo
$50/mo
$42/mo
$38/mo
$32/mo
$45/mo
$40/mo
$32/mo
$30/mo
/mo per user
Includes Business Phone Service &
Customer Relationship Suite
  • Communicate
  • Manage Prospects
  • Service Customers
  • Collaborate with Teams
  • Survey Customers
  • Analyze Your Business
  • Chat Live on Your Website
Compare All Features

Compare our most popular features

Includes everything in the Customer Relationship Suite

Communication Basic

  • Included with All Plans
    • 24/7 service and tech support
    • No contracts required
    • 99.999% uptime reliability
  • Communicate
    • Unlimited calling
    • Unlimited Internet faxing
    • Voicemail with email delivery
    • Free local phone number
    • Free toll free number
    • Keep your existing number
    • Advanced call management
    • Auto attendant
    • Call logs
    • Multi-site support
  • Manage Prospects
    • Contact management
    • Account history
    • Account contacts
    • Account notes
    • Link account relationships
  • Service Customers
    • Omnichannel support: phone, email, chat, and messaging
    • Case status management
    • Automatically link cases to accounts
    • Case & account priority management
    • Standard Reports
    • Account and case notes & alerts
    • Same screen account & case history
    • Search functionality
  • Analyze Your Business
    • Standard Reports
    • Central source for customer data

Communication Pro

  • Included with All Plans
    • 24/7 service and tech support
    • No contracts required
    • 99.999% uptime reliability
  • Communicate
    • Unlimited calling
    • Unlimited Internet faxing
    • Voicemail with email delivery
    • Free local phone number
    • Free toll free number
    • Keep your existing number
    • Advanced call management
    • Auto attendant
    • Call logs
    • Multi-site support
    • Nextiva mobile app (iPhone, iPad, Android)
    • Nextiva desktop app
    • Instant messaging & presence
    • Team messaging & presence
    • Unlimited conference calls
    • Unlimited web conferencing
    • Unlimited SMS messages
    • Professionally recorded greeting (1)
  • Manage Prospects
    • Contact management
    • Account history
    • Account contacts
    • Account notes
    • Link account relationships
  • Service Customers
    • Omnichannel support: phone, email, chat, and messaging
    • Case status management
    • Automatically link cases to accounts
    • Case & account priority management
    • Standard Reports
    • Account and case notes & alerts
    • Same screen account & case history
    • Search functionality
    • Smart case routing
    • Integrated knowledge base
    • SLA management
    • SLA reminders
    • Escalation for SLA violation
    • Custom user filters and views
    • Custom Reports
    • Automatic email notifications
  • Analyze Your Business
    • Standard Reports
    • Central source for customer data
    • Predefined Dashboard
    • Custom Reports
    • User and Team Performance
    • Basic database tools
  • Survey Customers
    • Dynamic design and question types
    • Flexible survey design
    • Survey templates
    • Custom headers (add logo, etc)
    • Automated survey distribution
    • Survey link modification
    • Favorite and archive surveys
    • Email notifications
    • Post-survey logic
    • Survey analytics

Communication Enterprise

  • Included with All Plans
    • 24/7 service and tech support
    • No contracts required
    • 99.999% uptime reliability
  • Communicate
    • Unlimited calling
    • Unlimited Internet faxing
    • Voicemail with email delivery
    • Free local phone number
    • Free toll free number
    • Keep your existing number
    • Advanced call management
    • Auto attendant
    • Call logs
    • Multi-site support
    • Nextiva mobile app (iPhone, iPad, Android)
    • Nextiva desktop app
    • Instant messaging & presence
    • Team messaging & presence
    • Unlimited conference calls
    • Unlimited web conferencing
    • Unlimited SMS messages
    • Professionally recorded greeting (3)
    • Call recording
    • Voicemail with text delivery
    • Voice analytics
  • Manage Prospects
    • Contact management
    • Account history
    • Account contacts
    • Account notes
    • Link account relationships
    • Custom account and contact fields
    • Account analytics
  • Service Customers
    • Omnichannel support: phone, email, chat, and messaging
    • Case status management
    • Automatically link cases to accounts
    • Case & account priority management
    • Standard Reports
    • Account and case notes & alerts
    • Same screen account & case history
    • Search functionality
    • Smart case routing
    • Integrated knowledge base
    • SLA management
    • SLA reminders
    • Escalation for SLA violation
    • Custom user filters and views
    • Custom Reports
    • Automatic email notifications
    • Custom Dashboards
    • Advanced roles and permissions
    • Multiple SLA policies
  • Analyze Your Business
    • Standard Reports
    • Central source for customer data
    • Predefined Dashboard
    • Custom Reports
    • User and Team Performance
    • Advanced database tools
    • Custom Dashboards
    • Advanced Analytics
    • Advanced, flexible database
    • NextDB (database administration)
    • Visual database builder
  • Survey Customers
    • Dynamic design and question types
    • Flexible survey design
    • Survey templates
    • Custom headers (add logo, etc)
    • Automated survey distribution
    • Survey link modification
    • Favorite and archive surveys
    • Email notifications
    • Post-survey logic
    • Survey analytics
    • Question & page skip logic
    • Survey scheduling
    • Secure surveys
    • Custom landing pages
    • Redirect upon submit
    • Allow/Restrict IPs
    • Export survey results
  • Chat Live on Your Website
    • Automatic case creation
    • Scheduling
    • Tab notification of unread customer message
    • Unlimited departments
    • Chat history
    • Shortcuts
    • Transfer chat
    • Round-robin distribution
    • Multiple administrators
    • Offline chat
    • Custom chat limits (per user, per department)
    • Avatars
    • Unlimited chat instances (queue creation)
    • Queue limit
    • Chat builder
    • Chat customization
THE NEXTIVA DIFFERENCE
There are a lot of phone options for businesses these days, but Nextiva makes it easy to choose and we want to help you make the right choice for you. With our packages and core features that are available with each level, you can choose the features, accessibility, size, and calling options that work best for what your businesses needs right now. And if those needs change, no problem! VoIP is easily expanded. The benefits of Nextiva’s VoIP services for business include the following and more.
DESKTOP APP
The Nextiva app combines many services with voice at the center (including video, instant messaging, and more) into a single application that you can access from your desktop, laptop, tablet, or mobile device.
REAL-TIME ANALYTICS
Enjoy instant views of the data you want to know, including viewing activity for your entire organization, or filter down to a specific location or user. Reporting tools can be tailored to your specific needs, and dashboards can be customized for at-a-glance views of what you’re most interested in.
INTEGRATIONS
Nextiva helps you do away with needing to use multiple products in silos and then building internal processes to bring them together. Nextiva integrates with the software and apps you already use such as Skype, Zendesk, Salesforce, and more.
CLOUD COMMUNICATIONS
Nextiva is an award-winning provider of cloud-based communications. It’s what we do, and we’ve been recognized as an industry leader for our solutions that replace old, complicated, expensive, and confusing phone systems with simple, reliable ones.
Client's statement on how Nextiva's phone system has helped them

"I have nothing but praise. The best experiences I've had in IT have been with Nextiva."

- CHRIS HAYES | IT DIRECTOR | CONAN

Request Your Quote or Consultation Now

Switching to VoIP from other phone services can change the way you do business. We believe that it’s important to find the right solution before you switch, and we want to help you choose. Our team knows the questions to ask to ensure that you choose the right solution for your goals. Get in touch with us and let’s start talking.

 


Contact an Amazing Service
Sales Expert
(469) 310-4629

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(469) 310-4629

See how Nextiva will transform
the way you communicate.

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Contact an Amazing Service
Sales Expert
(469) 310-4629

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(469) 310-4629

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(469) 310-4629

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(469) 310-4629

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(469) 310-4629

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(469) 310-4629

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(469) 310-4629

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(469) 310-4629

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(469) 310-4629
See how you can provider smarter, better service with Nextiva IVR.


Contact an Amazing Service
Sales Expert
(469) 310-4629
See how you can provider smarter, better service with Nextiva IVR.


Contact an Amazing Service
Sales Expert
(469) 310-4629
See how you can provider smarter, better service with Nextiva IVR.

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We'll give you an intro to the perfect solution that fits your business. Get started on your journey to fearless growth.


Contact an Amazing Service
Sales Expert
(469) 310-4629

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(469) 310-4629

See how Nextiva will transform
the way you communicate.

Big XBert

Contact an Amazing Service
Sales Expert
(800) 799-0600
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Learn how much can save your business.


Contact an Amazing Service
Sales Expert
(469) 310-4629

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(469) 310-4629

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(469) 310-4629

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(469) 310-4629

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(469) 310-4629

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(469) 310-4629

See how Nextiva will transform
the way you communicate.