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Award-Winning Boston Business VoIP Phone System

Nextiva offers businesses turnkey systems to help them manage all of their communication needs. From voice calls to beyond, Nextiva is the reliable choice for businesses harnessing the power of the cloud.

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Boston VoIP at its Finest

Nextiva has been in business since 2008. We understand the needs of today’s mobile, flexible, and fast-growing businesses. We understand that Boston phone systems must not only provide crystal clear audio on calls, but they must also provide email, chat, social, conferencing, and SMS — all the ways you communicate, and all the tools your team needs to succeed. Nextiva’s NextOS Platform even gives you the freedom to manage your phone system from anywhere in the world at the click of a button.

Nextiva is one of the top solutions for business phones Boston turns to most often. From full-featured analytics to productivity tools, your team can put the benefits of Nextiva to use to foster good customer relations, encourage collaboration, and instantly access useful features. Whenever and however your customers want to contact you, you’ll never miss an opportunity to make a good impression.

UNMATCHED CUSTOMER SUPPORT

We’ve made this promise a core part of our business, and we mean it. Our service line is staffed with real people who want to provide you with support, not just good support but amazing support.

WEATHER INDEPENDENT

Our solution is built on the same core infrastructure that 16 of the top 20 telecom providers use. It’s a redundant system that isn’t dependent on having electricity to operate, so it won’t let you down.

LOW COST

Most businesses spend significantly less on VoIP services each month than they do on traditional phone service. And when you’re ready for your system to grow, there’s no need for an investment in more equipment.

Coverage in Boston, MA

Boston is one of the oldest cities in the United States, and it’s also one of the most populous in the entire New England region. Greater Boston is home to nearly 5 million people—that’s a lot of business potential for any startup or established operation. With Nextiva’s promise of 99.999% uptime, you never have to worry about losing precious business contacts thanks to an outage.

Boston often experiences severe weather including heavy rain, thunderstorms, and even tornadoes. Because of its history and its location near a port, Boston is a hub for tourism, higher education, and manufacturing. Boston is a leader in innovation and entrepreneurship, with thousands of startups. With all that business potential, business phone systems in Boston, MA must keep working whether there’s a severe weather alert or not. Boston's location means the city is prone to powerful Nor'easter weather systems that can produce much snow and rain. This doesn’t have to impact whether you can still run your business.

Areas We Cover

Boston is a major hub with a dense population cluster within the city center, but with suburbs that spread out for miles. Unlike other phone systems you might search for, Nextiva covers the population hubs as well as the less populous and underserved outlying areas. Whether you or your employees want to work from home, from the office, or from Martha’s Vineyard, Nextiva has your Boston telephone systems covered in the city or in any of these outlying areas:

Arlington
Avon
Beverly
Brookline
Cambridge
Canton
Dover
Everett
Foxborough
Medford
Melrose
Needham
Newton
Peabody
Plainville
Quincy
Reading
Somerville
Waltham
Wellesley
Winchester
Woburn

Business Phone Service Plans

Customers seeking business phone service in Boston, MA can choose between flexible, customizable, and affordable plans to get their business off the ground or help it grow. Our three plan levels start out with the Business Communication Basic plan at only $20.00 per month with no set-up fees, unlimited calling, and unlimited virtual faxing. That’s a powerful plan right out of the gate. When you’re ready to expand, transform Business Communicaton Basic into Business Communication Pro or Business Communication Enterprise.

Digital

$20 $25

$25 Save 20%

Get a Demo

For startups

Omnichannel digital customer sales & service to connect and engage with customers on the channels they prefer and track social engagement and customer reviews.

Digital features:

Turn prospect and visitors into customers and provide customer service on your website by engaging with them in real-time through live chat. Start with automated prompts to gather essential information, then seamlessly transition to a live-agent interaction for a personalized experience or use AI Chatbot to interact with prospects or customers.

Website live chat
Support and sell using social messaging platforms including Facebook, Instagram, WhatsApp, and more. All messages route to a single inbox so you won’t miss a thing.

Messaging apps
Monitor, respond, listen, and publish on the most meaningful social platforms including: Facebook, Instagram, X (Formerly Twitter), TikTok, Linkedin, YouTube, and your Google Business profile.

Social media channels
Protect your brand and control your reputation by automatically keeping tabs on key review sites. Set alerts so high-importance comments are handled immediately.

Review Management
Sell more and support efficiently by routing all conversations to a single inbox. Channels include email, webchat, messengers, SMS, social media and review sites.

Digital Service Helpdesk

Core

$30 $35

$35 Save 40%

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For small teams

Connect and engage with customers on digital, voice, video, and SMS. Never miss an interaction with AI-powered voicemail transcription. Empower all workers with desktop, mobile, and browser-based apps for customer conversations, collaboration, and contact management.

Core features:

Turn prospect and visitors into customers and provide customer service on your website by engaging with them in real-time through live chat. Start with automated prompts to gather essential information, then seamlessly transition to a live-agent interaction for a personalized experience or use AI Chatbot to interact with prospects or customers.

Website live chat
Support and sell using social messaging platforms including Facebook, Instagram, WhatsApp, and more. All messages route to a single inbox so you won’t miss a thing.

Messaging apps
Monitor, respond, listen, and publish on the most meaningful social platforms including: Facebook, Instagram, X (Formerly Twitter), TikTok, Linkedin, YouTube, and your Google Business profile.

Social media channels
Protect your brand and control your reputation by automatically keeping tabs on key review sites. Set alerts so high-importance comments are handled immediately.

Review Management
Sell more and support efficiently by routing all conversations to a single inbox. Channels include email, webchat, messengers, SMS, social media and review sites.

Digital Service Helpdesk
Connect with customers and your team using award-winning, reliable voice conversations within the U.S. and CA*. Get a new number or bring over your existing number for free.

Inbound & Outbound Voice
Send and receive SMS text messages from your business phone number using the desktop and mobile app.

Business SMS
Collaborate face-to-face with video meetings. Share your screen, engage in sidebar chats, share files, and record for future reference.

Video meetings
Collaborate face-to-face with video meetings. Share your screen, engage in sidebar chats, share files, and record for future reference.

Screenshare & file share
Ensure all calls are professionally answered and properly routed using a virtual receptionist recording that directs callers to, for instance, “press one for Sales and two for Service.”

Call routing and queueing

Engage

$40 $50

$50 Save 44%

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For growing teams

Create amazing customer experiences across all channels with AI-powered intelligent routing, AI chatbots, analytics, insights, and integrations with CRM systems.

Everything in Core, plus:

Advanced IVR enables customer engagement inside your IVR to quickly and efficiently route customers to the right place, the first time. Enable CRM/CDP integrations to offer high-touch customer experiences.

Advanced IVR
Give your business a professional edge by offering a universal, non-local, toll-free number.

Toll-free number and minutes
Move your business forward with insight gained from data found within your advanced IVR and queueing metrics.

Advanced reporting
Sync data between your core software, such as Salesforce HubSpot, and Zendesk.

Core integrations
Offer 24/7 support and efficiently manage responses to FAQs with web chatbot automation.

Website chatbot

Power Suite

$60 $75

$75 Save 44%

Get a Demo

For sales & service teams

Everything a small business needs to run a successful sales & service organization and to operate like a Fortune 500 company — including inbound voice, advanced routing with an AI-powered interactive voice bot, agent skills-based routing, data dips, and supervisor assist.

Everything in Engage, plus:

Manage high-volume inbound calls, use voice prompts and AI to route calls to best-fit agents. Queue calls and surface caller history for quick resolution.

Inbound call center
Process high-volume inbound calls by auto-answering and prompting callers to ask questions or provide routing requests using an Intelligent Virtual Assistant.

Intelligent Virtual Assistant
Route callers to best-fit agents based on demographic, language, affinity, hard skills, etc.

Intelligent skills routing
Increase efficiency and collaboration by connect agents and supervisors in a single inferface.

Unified team interface
Focus on what metrics matter most with a customizable real-time dashboard for

Agent Tooling

AI Use Cases

Analytics

Architecture

Intelligent Routing

Journey Orchestration

Outbound Dialing

Platform

WEM Aspect

Versatile platforms powering your business with innovation and efficiency.

See more

Become a customer experience pro with Nextiva

Company

Using Nextiva

Access the best customer experience content

For every industry, there’s a Nextiva solution

And for any size business.

Small Business

Enterprise

Deliver end-to-end personalized experiences at scale

Award-Winning Boston Business VoIP Phone System

Boston VoIP at its Finest

Coverage in Boston, MA

Areas We Cover

Business Phone Service Plans

Digital

For startups

Core

For small teams

Engage

For growing teams

Power Suite

For sales & service teams