Valley Truck Parts is a remanufacturer of heavy duty truck parts. Established in the 1950s they service the state of Michigan, as well as having a presence across the United States. With over two hundred employees, eight thousand customers, and more than twenty locations, Valley Truck Parts is a rapidly expanding business with extensive technology needs.
In 2015, Valley Truck Parts began looking for a new phone system as they updated most of their outdated technologies.
They were using an analog PBX that was continually failing and causing telephone outages.
The branch offices would lose communication with the central location in Grand Rapids, and vice versa.
Save Money from No Longer Spending Dollars on Costly Repairs
It was costing thousands of dollars for contractors to make the needed repairs and keep the system running.
With the price of the expensive replacement parts in addition to the contract work, the system was just becoming too costly to maintain.
Paul Lancaster joined the company during these discussions as IT Director.
His position requires him to ensure that all technology needs are met, including phones.
We were very impressed by the customer references who were with Nextiva. It was clear we would have access to the correct data to make concise decisions our customers require.
When Communication is Extremely Important to Your Company
The communications system at Valley Truck Parts is vital, as the customers are more traditional.
Lancaster described them saying, “This is a more mature industry, and the customers are very nuts and bolts. On the whole, they find it difficult to embrace automation and don’t want to fill out a form online.
They want to talk to their salesman and have a direct line into the business. We rely on the phone lines to manage our customers, and we were not doing our best for them with a failing analog PBX.”
In searching for a replacement system, the IT team completed a cost analysis of different telecommunications providers, compared provider stability, and spoke to references.
In the end, they decided that a Nextiva hosted PBX was the best decision for Valley Truck Parts.
Lancaster explained, “We were very impressed by the customer references who were with Nextiva. It was clear we would have access to the correct data to make concise decisions our customers require.”
