Hancock Insurance is an independent insurance agency servicing clients in Arizona and Utah. The company began in 2005 in Peoria, AZ, and now works with over 2,000 clients. Instead of working with just one insurance company, Hancock Insurance works with 20 so they can compare pricing and plans to find their clients the most competitive rates on business, property, and life insurance.
Cory Wormell is an insurance agent that started with the company in August 2014. At this time, Hancock was using Jive for their VoIP phone system.
He quickly became frustrated with their product and customer service.
Wormell stated, “I was consistently having to call in for issues; we sounded like robots and could barely hear our callers. And when I called, I would always be on hold for at least 30 minutes. When they would eventually answer my call, the support reps wouldn’t know how to help me. It was always just a waste of time.”
The entire team is happy with Nextiva. We receive great service and the call quality has improved significantly, plus we can call Canada cheaply! Our potential customers are searching online, and then they call in. If we miss a call, we miss a chance to earn someone’s business. With Nextiva, we're all much more confident in the reliability of our phone service.
Make Uninterrupted International Calls
Another major issue that Hancock Insurance was facing with Jive was the inability to call internationally.
“A lot of our customers are snowbirds,” Wormell explained. “They are only in the United States during the winter months to escape the cold, but we need to be able to reach them at all times of the year. It was extremely limiting when we couldn’t.”
In 2015, Wormell got the go-ahead to begin searching for a new VoIP provider. He did a lot of online research and was happy to find that Nextiva was a local Arizona company.