The Children’s Museum of Phoenix is a staple of the central Arizona community, providing educational and hands-on experiences for more than 350,000 children and parents every year. They offer a multitude of programs, camps, exhibits, and more that enable all members of the community to participate in the museum’s offerings. The Children’s Museum is focused on providing great experiences for all families to learn, understand, and play together.
There are 50 full-time and 50 part-time employees at the museum. Alana Turner, the Executive Assistant, is responsible for communications around the office and also manages the main phone line.
From answering general inquiries from patrons to talking to donors, to planning special events, the phone system is an integral part of the museum.
We had a seamless porting of our old numbers. Training was provided by Nextiva’s Onboarding team to myself as the administrator, and to staff for working knowledge of their phones. Porting, implementation, and set-up of the system all went perfectly.
Give Customers Only the Best Call Quality
When she began working at the Children’s Museum in 2014, they were using Telesphere as their VoIP provider, which was then acquired by Vonage.
Turner and others at the organization found the system to be of poor quality with a high cost and customer service that was simply insufficient. With more than 100 calls a day coming into the main line, this was unacceptable for their patrons.
Alana and the team began doing research into different communications providers, comparing companies such as Avaya, Cox Communications, and Nextiva.
After being recommended to Nextiva by a business partner, the team decided Nextiva was the best provider for their needs, and soon after began to transition their system over to the NextOS platform.