Buzz Franchise Brands, or BFB, is a holding company for multiple home services brands. Covering 250+ territories across the United States, companies like Mosquito Joe, Pool Scouts, and Home Clean Heroes provide top-notch services through individually-owned franchises.
Headquartered in Virginia Beach, VA, Mosquito Joe became a franchise in 2012. It quickly expanded to have 35 employees at its headquarters, and over 500 employees in total. They cover states across the country, from Rhode Island to Florida, and out to Colorado.
Kieran S. is a Sr. Franchise Business Coach, who assists franchisees in day-to-day operations, and also takes part in managing their technology systems.
He covers everything from helping the franchisees make money and run their business smoothly, to getting them set up with a dynamic phone system.
In February 2016, Kieran decided that it was time to start looking for a new VoIP system for the BFB headquarters and all franchisees. Previously, each franchisee was hosted by a small VoIP company.
The mobility features are amazing for our franchisees. They’re always on the move, and the Nextiva App is helpful. It’s like they have a desk phone with them at all times!
Useful Technology that Makes A World of Difference
“These small providers didn’t have good interfaces or technology. I spent a lot of time troubleshooting and dealing with downtime; the provider just wasn’t set up to help us succeed,” Kieran explained.
After sending out an RFP through their partner, Oncall Telecom, BFB made the decision to switch to Nextiva.
The mobility features, intuitive interface, and coverage throughout the United States made the decision a simple one.