Customer Success

Answer the Call Anytime You're Out of the Office

Posh home services provider, Bauformat, answers the call wherever their business takes them, which results in an exceptional customer experience.

A Bauformat supplied kitchen
Bauformat Founded 1929 PDF Download
Employees 4 Location Seattle, WA
Plan
Favorite Features Reliability, Amazing Service, Call Quality

The Bauformat name has been widely recognized in the kitchen, bath, and closet industries since 1929. With over 80 years of cabinet building experience under their belt, Bauformat specializes in semi-custom to bespoke cabinetry for residential kitchens, bathrooms, and closets, as well as industry professionals and multifamily developers.

Producing modern, sustainable, and durable products are all part of the Bauformat quality guarantee, so when their new Seattle showroom was in the process of opening, they knew it would need a phone system to match.

Marketing Advertising and Operations leader for Bauformat Seattle, Dave Giltner, has had experience with several other VoIP systems in the past, including Comcast, RingCentral, and 8x8. Giltner did his fair share of research before settling on a new phone system.

“I must say I was extraordinarily dissatisfied with my previous service. Both the quality and customer service. So, when I looked into having a similar capability at Bauformat, I decided to explore other options.

It’s a monthly expense and I have a lot of people who are counting on the fact that we’re going to be able to answer the phone. For me, it’s a point of pride that we answer calls and respond to emails. If I can’t answer the phones, it’s not going to be of much use to anybody.”

Putting Communication First

Giltner’s number one concern when it came to finding a new provider was reliability. Would his calls actually get through to him?

How difficult would it be to make changes within the system?

After extensive research and speaking to a Nextiva representative, Giltner settled on Nextiva as Bauformat Seattle’s preferred communications provider.

Transitioning to Nextiva was extremely easy, as their location was brand new and they didn’t have to cut ties with another provider.

Giltner describes the onboarding as the easiest of all the services he’s tried, especially with the help he got from their Nextiva representative and ease of use the NextOS portal offers.

Enjoy Functionality

Since several of their clients prefer to have their consultations in their own space, Bauformat opted out of traditional phones for their office and instead use their own cell phones and laptops to take calls via the Nextiva App.

In addition to the app and NextOS portal, Giltner says they’re enjoying the overall functionality that Nextiva gives their business.

“That is the number one reason why we wanted to use a service like this. We always need to be in communication with each other; we do not always necessarily need to be in the showroom, so having a landline just isn’t a good solution for us.

If we were to use a landline service, it would be far more difficult for me to maintain than it is for me to simply have an online service. This makes my job easier,” says Giltner.

According to Giltner, doing your homework is crucial to finding the best communications provider for your business.

Based off of his own research, he notes that Nextiva is the easiest of any service he’s ever explored and looks forward to a long and prosperous relationship with Bauformat’s new communications provider.

“Every time I’ve ever had a reason to contact Nextiva, they have been extremely thorough and patient in dealing with all of my questions and helping me set it up directly. It has been fantastic.”

"

That is the number one reason why we wanted to use a service like [Nextiva]. We always need to be in communication with each other; we do not always necessarily need to be in the showroom, so having a landline just isn’t a good solution for us.

Dave Giltner Marketing Advertising and Operations Leader
A bathroom by Bauformat
A walk-in closet created by Bauformat
"

Every time I’ve ever had a reason to contact Nextiva, they have been extremely thorough and patient in dealing with all of my questions and helping me set it up directly. It has been fantastic.

Dave Giltner Marketing Advertising and Operations Leader

3 Takeaways you can pull from this story:

1. Implementing a user-friendly system makes using it enjoyable.

2. Build and sustain relationships with better communication.

3. Use a system that makes your job easier.

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