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Use Live Chat to give your customers faster service, boost overall efficiency, and solve customer issues quickly.
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When customers have quick questions - and want quick answers - customers not only prefer live chat, but have come to expect it. 77% of customers say being able to quickly chat during their shopping experience has positively influenced their attitude about the retailer.
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Shortcuts allow agents to type commonly sent messages with just a couple keystrokes. This saves them from having to type out the same sentences over and over again, while also ensuring consistent and typo-free messages.
Agents love this feature, but it's an even bigger win for your customers and your business. Shortcuts enable you to help more customers in less time. Everybody wins.
Help customers faster
Increase efficiency
Chat/voice/email support in one place
Set chat to be live for certain hours
Offline form for after hours
Internally, see when agents are available
Collaborate on customer cases
Increase efficiency for frontline agents
Broadcast messages to groups and teams
All chats are saved in customer history
Reference conversations easily
Never make the customer repeat info
Review transcripts
Monitor website visitors
Monitor agent performance
Many businesses are adopting web chat for customer service, customer support, and even sales. Why? Because customers prefer it! One study found that 79% of customers prefer live chat over other ways of engaging with a business because of the immediacy it provides. Makes sense, right? We all want our questions answered and problems solved ASAP.
Need another reason? According to a study conducted by FurstPerson, 77% of customers said they wouldn’t purchase a product online without live support. If that’s true, you’re losing sales if you don’t have live web chat on your site.
So give the people what they want! Add live chat to your website to give your customers the ability to communicate with your team in real-time. Chat allows you to provide faster communication which can boost revenue by reducing time to close on sales.
Nextiva Chat is the perfect solution. Nextiva’s web chat service includes an easy-to-use interface that can be customized to fit your business’ needs and your website.
Features available in Nextiva Chat include:
Nextiva’s chat includes simple-to-use, round-robin distribution to ensure chats are evenly distributed among team members. You have the ability to limit the number of chats that an agent receives in order to manage your workflow and properly staff your team.
With proactive chat, you can encourage customers to use chat before they initiate a conversation. The software allows you to create a “trigger” that opens a chat window when a website visitor interacts with your website in a certain way. For example, maybe you set the chat window to proactively pop when a customer clicks on your support page.
Custom chat queue allows you to set a maximum number of concurrent chats or a maximum number of chats waiting in the queue. After your chat limit has been reached, customers will receive an “offline” message – it truly simplifies your job so your team can operate most efficiently.
We don’t call it “Amazing Service” for nothing. Our award-winning, friendly, support HUMANS are all based in-house and ready to help you and your growing business.
We're committed to your growth and empowering you to run a successful business. We promise to back you up and be there when you need us. No pressure to purchase anything.
Hate filling out forms? We'll give you an intro to the perfect solution that fits your business. Get started on your journey to fearless growth.
