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Live Chat Software

Help everyone have
a good experience.

Use Live Chat to give your customers faster service, boost overall efficiency, and solve customer issues quickly.

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Great for Customers

Real talk
in real time.

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When customers have quick questions - and want quick answers - customers not only prefer live chat, but have come to expect it. 77% of customers say being able to quickly chat during their shopping experience has positively influenced their attitude about the retailer.

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Live chat support on business website

Great for Productivity

Help more people with less effort.

Internal wiki setup for automated real-time chat response

The Power of Shortcuts

Shortcuts allow agents to type commonly sent messages with just a couple keystrokes. This saves them from having to type out the same sentences over and over again, while also ensuring consistent and typo-free messages.

Why They'll Love It

Agents love this feature, but it's an even bigger win for your customers and your business. Shortcuts enable you to help more customers in less time. Everybody wins.

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We get that availability and reliability through Nextiva. We’re not going to go anywhere. We’re very happy where we are."

Rich Sparkman, Director of Technology - Shelby American Read Rich's story

We've got your back.

We don’t call it “Amazing Service” for nothing. Our award-winning, friendly, support HUMANS are all based in-house and ready to help you and your growing business.

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Cameron J. | with Nextiva since 2018
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Nicole S. | with Nextiva since 2018
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Live Chat
Stefany V. | with Nextiva since 2018
Live Chat
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We're committed to your growth and empowering you to run a successful business. We promise to back you up and be there when you need us. No pressure to purchase anything.

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Chris Brencans, CMO

"Nextiva puts all my customer data in one place. I can view account history, notes and documents from one screen. Nextiva takes the guesswork out of customer relationships."

Chris Brencans, CMO
On The Map Marketing
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