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Live Chat Software

Help everyone have
a good experience.

Use Live Chat to give your customers faster service, boost overall efficiency, and solve customer issues quickly.

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Great for Customers

Real talk
in real time.

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When customers have quick questions - and want quick answers - customers not only prefer live chat, but have come to expect it. 77% of customers say being able to quickly chat during their shopping experience has positively influenced their attitude about the retailer.

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Live chat support on business website

Great for Productivity

Help more people with less effort.

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The Power of Shortcuts

Shortcuts allow agents to type commonly sent messages with just a couple keystrokes. This saves them from having to type out the same sentences over and over again, while also ensuring consistent and typo-free messages.

Why They'll Love It

Agents love this feature, but it's an even bigger win for your customers and your business. Shortcuts enable you to help more customers in less time. Everybody wins.

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We get that availability and reliability through Nextiva. We’re not going to go anywhere. We’re very happy where we are."

Rich Sparkman, Director of Technology - Shelby American Read Rich's story

Nextiva’s Web Chat FAQ's

Web chat is a functionality on your website that allows customers to interact with sales or service agents by having real-time, back-and-forth conversations. Customers like live chat because of the immediacy it provides – one study found that 87% of customers preferred live chat to other forms of engagement because of the on-demand factor.
If you sign up for Nextiva Live Chat, you can integrate web chat in minutes. From the widget, you can easily configure departments, add canned responses, and set up agents in the routing phases. Once you’re ready, all you need to do is add a little Java Script – which we give you – to your site and you’re ready to go!
Live chat customer service allows customers to message your customer service agents with a 1-to-1, direct messaging platform. It allows for real-time conversation, which many customers prefer over sending an email and waiting for a response. In fact, 77% of customers say that being able to chat with an agent while shopping online has positively influenced their opinion of the retailer.
A live web chat is a true 1-1 conversation with a customer and an agent where the customer is able to get real-time responses.
A web chat service is the communication tool that you can add to your website to allow for live chat functionality. Nextiva’s chat widget allows your business to deliver faster service and boost overall efficiency.
Web chat is a feature you add to your website with a software plugin. It allows customers to send real-time messages to your team. The function of text messaging is the same as far as the customer is concerned, in that they can message your team and get an immediate response. But, the two are managed in different places on your end.

Introduction to Live Chat for Business

Many businesses are adopting web chat for customer service, customer support, and even sales. Why? Because customers prefer it! One study found that 79% of customers prefer live chat over other ways of engaging with a business because of the immediacy it provides. Makes sense, right? We all want our questions answered and problems solved ASAP.

Need another reason? According to a study conducted by FurstPerson, 77% of customers said they wouldn’t purchase a product online without live support. If that’s true, you’re losing sales if you don’t have live web chat on your site.

So give the people what they want! Add live chat to your website to give your customers the ability to communicate with your team in real-time. Chat allows you to provide faster communication which can boost revenue by reducing time to close on sales.

Nextiva Chat is the perfect solution. Nextiva’s web chat service includes an easy-to-use interface that can be customized to fit your business’ needs and your website.

Features available in Nextiva Chat include:

  • Chat availability hours
  • Proactive chat pop
  • Internal chat for teams to collaborate
  • Chat logs and records
  • Support ticket creation
  • Custom chat limits per agent
  • Custom queue limits

Nextiva’s chat includes simple-to-use, round-robin distribution to ensure chats are evenly distributed among team members. You have the ability to limit the number of chats that an agent receives in order to manage your workflow and properly staff your team.

With proactive chat, you can encourage customers to use chat before they initiate a conversation. The software allows you to create a “trigger” that opens a chat window when a website visitor interacts with your website in a certain way. For example, maybe you set the chat window to proactively pop when a customer clicks on your support page.

Custom chat queue allows you to set a maximum number of concurrent chats or a maximum number of chats waiting in the queue. After your chat limit has been reached, customers will receive an “offline” message – it truly simplifies your job so your team can operate most efficiently.

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Learn more about Nextiva’s Web Chat

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Live Chat

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Service Tools

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Engagement Tools to Improve Customer Experience

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"We love Nextiva's reliability and features like auto attendant, IVR and call routing. It gives us the appearance of a bigger more polished business."

Eric Siu, CEO
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