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(800) 444-8464 SALES / (800) 737-2222 SUPPORT

Help everyone have
a good experience.

Name: Nextiva Live Chat Software
Brand: Nextiva

Use Live Chat to give your customers faster service, boost overall efficiency, and solve customer issues quickly.

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Great for Customers

Real talk
in real time.

When customers have quick questions - and want quick answers - customers not only prefer live chat, but have come to expect it. 77% of customers say being able to quickly chat during their shopping experience has positively influenced their attitude about the retailer.

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Great for Productivity

Help more people with less effort.

The Power of Shortcuts

Shortcuts allow agents to type commonly sent messages with just a couple keystrokes. This saves them from having to type out the same sentences over and over again, while also ensuring consistent and typo-free messages.

Why They'll Love It

Agents love this feature, but it's an even bigger win for your customers and your business. Shortcuts enable you to help more customers in less time. Everybody wins.

We get that availability and reliability through Nextiva. We’re not going to go anywhere. We’re very happy where we are."

Rich Sparkman, Director of Technology - Shelby American Read Rich's story

See what else you can do better with Nextiva.

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Manage sales, service, and customer relationships with ease. We've redefined what a good CRM is.

Nextiva Business Analytics

Understand your entire business in real time.

Get valuable details about your business that allow you to make faster, better business decisions company-wide.

Nextiva Business Phone Service

Get reliable world-class business phone service.

Get more power, scalability, and customization that your standard phone service. Join the future of work.

Popular Features

All the ways chat can help.

Convert Chats to Cases

Help customers faster
Increase efficiency
Chat/voice/email support in one place

Set Availability

Set chat to be live for certain hours
Offline form for after hours
Internally, see when agents are available

Internal Chat

Collaborate on customer cases
Increase efficiency for frontline agents
Broadcast messages to groups and teams

Unlimited Chat History

All chats are saved in customer history
Reference conversations easily
Never make the customer repeat info

Monitor Chats with Reports

Review transcripts
Monitor website visitors
Monitor agent performance

We've got your back.

We don’t call it “Amazing Service” for nothing. Our award-winning, friendly, support HUMANS are all based in-house and ready to help you and your growing business.

Cameron J. | with Nextiva since 2018

Call Us

(800) 444-8464

Kelly B. | with Nextiva since 2017

Email Us

Fill out a short form

Sarah N. | with Nextiva since 2017

Live Chat

Chat now

We're committed to your growth and empowering you to run a successful business. We promise to back you up and be there when you need us. No pressure to purchase anything.

Hate filling out forms?
Just talk to a real human.

Call (800) 444-8464

Chat now

"After 8 years of being with Nextiva,
their customer service still amazes me."

Courtney Steele, Teres Nail Bar
Proudly using Nextiva since 2012

We'd like to know you better so we can serve you better.

We'll give you an intro to the perfect solution that fits your business. Get started on your journey to fearless growth.

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