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When customers have quick questions - and want quick answers - customers not only prefer live chat, but have come to expect it. 77% of customers say being able to quickly chat during their shopping experience has positively influenced their attitude about the retailer.Get started
Shortcuts allow agents to type commonly sent messages with just a couple keystrokes. This saves them from having to type out the same sentences over and over again, while also ensuring consistent and typo-free messages.
Agents love this feature, but it's an even bigger win for your customers and your business. Shortcuts enable you to help more customers in less time. Everybody wins.
Some customers are hesitant to contact businesses for help, even when they need it, which can be damaging to their experience. Proactive Chat lets you reach out to them when they need it the most.
Add Proactive Chat to specific website pages, or set them to trigger after a visitor has spent a certain length of time on a page. Be proactive about rescuing your customers.
Manage sales, service, and customer relationships with ease. We've redefined what a good CRM is.
Get valuable details about your business that allow you to make faster, better business decisions company-wide.
Help customers faster
Chat/voice/email support in one place
Set chat to be live for certain hours
Offline form for after hours
Internally, see when agents are available
Engage customers who need help
Generate more leads
Set rules for what pages/when to trigger
Collaborate on customer cases
Increase efficiency for frontline agents
Broadcast messages to groups and teams
All chats are saved in customer history
Reference conversations easily
Never make the customer repeat info
Monitor website visitors
Monitor agent performance
We don’t call it “Amazing Service” for nothing. Our award-winning, friendly, support HUMANS are all based in-house and ready to help you and your growing business.
We're committed to your growth and empowering you to run a successful business. We promise to back you up and be there when you need us. No pressure to purchase anything.