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When customers have quick questions - and want quick answers.
Customers not only prefer live chat, they’ve come to expect it. 77% of customers say they won’t make an online purchase if there isn’t live chat software support on a website.
Shortcuts allow agents to type commonly sent messages with just a couple keystrokes. This saves them from having to type out the same sentences over and over again, while also ensuring consistent and typo-free messages.
Agents love this feature, but it's an even bigger win for your customers and your business. Shortcuts enable you to help more customers in less time. Everybody wins.
Some customers are hesitant to contact businesses for help, even when they need it, which can be damaging to their experience. Proactive Chat lets you reach out to them when they need it the most.
Add Proactive Chat to specific website pages, or set them to trigger after a visitor has spent a certain length of time on a page. Be proactive about rescuing your customers.
From your customer live chat software
Combine Chat with other Nextiva products to grow their impact exponentially. Collect data at every touchpoint across the system, trigger powerful workflow automations, gain insight that everyone in your organization can leverage, and build amazing relationships with your customers.
Here at Nextiva, we go above and beyond your service expectations. Our 100% in-house team is here to help you every step of the way. Just call (800) 737-2222, email us (support@nextiva.com), or chat online. Or find setup help, tutorials, and more at our Support Center.
