Turn website visitors
into customers.
Embed live chat on your site to answer questions in real time. When your team’s offline, AI chatbots handle conversations, capture leads, and route complex issues to the right agent.
Your website shouldn’t be a brochure. It should be a conversation.
Visitors have questions right now. Nextiva’s live chat lets them ask, get help, and buy without leaving your site. AI chatbots handle common requests instantly. When it matters, conversations route to a live agent with full context.
David Chen called about a billing question and requested an updated invoice. Issue resolved.
AI handles the routine questions
Chatbots answer FAQs using your knowledge base, 24/7. No scripts to write.
Handoff without starting over
When AI escalates to a live agent, the full conversation transfers. Customers never repeat themselves.
Deploy in minutes, not weeks
Copy one line of code. Works on WordPress, Shopify, Squarespace, and any custom site.
Every chat builds your CRM
Visitor info, transcripts, and outcomes log automatically. Nothing gets lost.
Works with your favorite tools and platforms
Everything you need to chat, route, and convert.
Website Chat Widget
Embed a branded chat window on any page of your site.
Proactive Chat
Trigger chat invitations based on visitor behavior and time on page.
Pre-Chat Forms
Collect name, email, and question before the conversation starts.
Post-Chat Surveys
Measure CSAT and NPS after every chat session.
Canned Responses
Save and reuse common replies to speed up agent response time.
File Sharing
Send and receive images, documents, and files in chat.
Chat Transcripts
Automatically save and email every conversation for your records.
Offline Messaging
Capture visitor messages when no agents are available.
AI Chatbot Builder
Create custom chatbots with a drag-and-drop visual builder.
Knowledge Base
Connect your help docs so the bot answers questions accurately.
Language Detection
Automatically detect and respond in the visitor’s language.
Conversation Routing
Route chats to the right team based on topic, skill, or availability.
Auto-Responses
Acknowledge visitors instantly while agents prepare to respond.
Chat Summaries
AI-generated recaps with key details after every conversation.
Sentiment Analysis
Detect visitor mood in real time so agents can adjust their approach.
Business Hours
Automatically switch between live agents and bots based on your schedule.
Real-Time Dashboard
Monitor active chats, queue depth, and agent availability live.
Chat Volume Reports
Track daily, weekly, and monthly chat trends.
CSAT Scores
Measure customer satisfaction with post-chat survey results.
Agent Performance
Compare response times, resolution rates, and chat ratings by agent.
Queue Management
Set routing rules, max concurrent chats, and overflow handling.
Widget Customization
Match your chat widget’s colors, fonts, and logo to your brand.
Multi-Site Support
Deploy chat widgets across multiple websites from one account.
CRM Integration
Sync chat data with Salesforce, HubSpot, Zoho, and more.
Frequently Asked Questions
How do I add live chat to my website?
Log into NextivaCX, configure your chat widget appearance (colors, logo, fonts), and copy a single JavaScript snippet into your site. Nextiva provides step-by-step guides for WordPress, Shopify, Squarespace, Wix, GoDaddy, and custom HTML sites. Most teams are live within 15 minutes.
Can the chatbot answer questions automatically?
Yes. Nextiva’s chatbot builder lets you create conversation flows with a visual drag-and-drop interface. Connect your knowledge base and the bot answers common questions using your existing help content. It can display text, images, carousels, videos, and buttons. When it can’t resolve an issue, it transfers the conversation to a live agent with full context.
What happens when no agents are available?
You have two options. The AI chatbot can continue handling conversations 24/7 using your knowledge base. Or you can enable offline messaging, which displays a contact form so visitors can leave their name, email, and question. Your team receives the message when they’re back online.
Does live chat work on mobile devices?
Yes. The chat widget is fully responsive and works on all mobile browsers. Your agents can also respond to chats from the NextivaONE mobile app on iOS and Android, so conversations don’t stop when your team is away from their desks.
Can I customize the chat widget?
Fully. You control the widget’s colors, fonts, button size, brand logo, position (left or right), and greeting message. You can also configure pre-chat forms to collect visitor information before the conversation starts, and post-chat surveys to measure satisfaction.
How does chat routing work?
Chats route to agents based on rules you define: department, skill, availability, or round-robin distribution. If all agents are busy, visitors enter a queue with position updates. You can set maximum concurrent chat limits per agent and configure overflow rules to prevent dropped conversations.
What integrations does live chat support?
Nextiva’s live chat integrates with major CRMs (Salesforce, HubSpot, Zoho, Microsoft Dynamics), helpdesks (Zendesk, ServiceNow), and productivity tools (Microsoft Teams, Google Workspace). Chat transcripts and visitor data sync automatically so your team has context across every tool.
Which Nextiva plans include live chat?
Live chat is included in the Engage plan ($25/user/mo billed annually) and the Power Suite CX plan ($75/agent/mo). Both plans include the AI chatbot builder, knowledge base integration, and analytics. The Power Suite CX adds advanced routing, supervisor dashboards, and transcription.
Get started with Nextiva.
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