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Live Chat Software

Help everyone have
a good experience.

Use Live Chat to give your customers faster service, boost overall efficiency, and solve customer issues quickly.

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Great for Customers

Real talk
in real time.

When customers have quick questions - and want quick answers - customers not only prefer live chat, but have come to expect it. 77% of customers say being able to quickly chat during their shopping experience has positively influenced their attitude about the retailer.

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Great for Productivity

Help more people with less effort.

The Power of Shortcuts

Shortcuts allow agents to type commonly sent messages with just a couple keystrokes. This saves them from having to type out the same sentences over and over again, while also ensuring consistent and typo-free messages.

Why They'll Love It

Agents love this feature, but it's an even bigger win for your customers and your business. Shortcuts enable you to help more customers in less time. Everybody wins.

We get that availability and reliability through Nextiva. We’re not going to go anywhere. We’re very happy where we are."

Rich Sparkman, Director of Technology - Shelby American Read Rich's story

See what else you can do better with Nextiva.

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Nextiva CRM

Turn leads into customers. And customers into fans.

Manage sales, service, and customer relationships with ease. We've redefined what a good CRM is.
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Nextiva Business Analytics

Understand your entire business in real time.

Get valuable details about your business that allow you to make faster, better business decisions company-wide.
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Nextiva Business Phone Service

Get reliable world-class business phone service.

Get more power, scalability, and customization that your standard phone service. Join the future of work.
Popular Features

All the ways chat can help.

Convert Chats to Cases

  • Help customers faster

  • Increase efficiency

  • Chat/voice/email support in one place

Set Availability

  • Set chat to be live for certain hours

  • Offline form for after hours

  • Internally, see when agents are available

Internal Chat

  • Collaborate on customer cases

  • Increase efficiency for frontline agents

  • Broadcast messages to groups and teams

Unlimited Chat History

  • All chats are saved in customer history

  • Reference conversations easily

  • Never make the customer repeat info

Monitor Chats with Reports

  • Review transcripts

  • Monitor website visitors

  • Monitor agent performance

We've got your back.

We don’t call it “Amazing Service” for nothing. Our award-winning, friendly, support HUMANS are all based in-house and ready to help you and your growing business.

Mark C. | with Nextiva since 2018
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(800) 444-8464
Nicole S. | with Nextiva since 2018
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Aimee R. | with Nextiva since 2017
Live Chat
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We're committed to your growth and empowering you to run a successful business. We promise to back you up and be there when you need us. No pressure to purchase anything.

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"After 8 years of being with Nextiva,
their customer service still amazes me."

Courtney Steele, Teres Nail Bar
Proudly using Nextiva since 2012
We'd like to know you better so we can serve you better.

We'll give you an intro to the perfect solution that fits your business. Get started on your journey to fearless growth.