The Customer Experience plugin helps to address business challenges by helping businesses stay on top of customer communication. Organize it all in one place so you can quickly solve customer problems or concerns, automate sending customer surveys, and avoid additional business costs associated with third party applications. It’s time to streamline and simplify all these apps into a single platform that does the work for you.
The Customer Experience Plugin is a set of features that helps businesses focus on streamlining how they communicate with their customers and enhance their processes on giving and receiving feedback to get a better grasp with how their customers are feeling with their service. The Customer Experience plugin makes it easier to engage with customers in order to decrease retention and create strong customer relationships.
How does Nextiva’s Customer Experience Plugin work?
The Customer Experience Plugin works by unlocking feature limitations that vary from each voice plan. This plugin allows for a true uncapped, positive experience for your customers. Gone are the days of pain and frustration in the buyer journey or questions that never got answered because they were lost in the shuffle.
The Customer Experience Plugin helps to create automations in your workflow so that you never forget to send a customer survey, follow up with a customer after you resolve a problem, or organize your contact list with topic tags based on how they bit in your customer journey.
What are the available unlimited features in the Customer Experience Plugin?
Nextiva’s software includes various features to improve customer experience such as:
Sentiment call pop
Contact management (including import and syncing)
Create and save notes on contacts
Customer sentiment (account experience score)
Automation including customer surveys
How are we different from other customer experience tools?
Nextiva is different from other customer experience tools and offerings on the market today because we are a fully integrated experience. Most competitors offer some similar customer experience capabilities but they are all through third party applications that require additional subscriptions for.
Our flagship feature, threaded conversations, brings all conversations together in a single view so you can manage customer communication from email, phone, SMS, and chat all in one place.