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U.S. News & World Report Names Nextiva Best Business Phone Service of 2020
Best overall business phone service & AI for automating workflow wins Nextiva top spot on coveted list

Scottsdale, Arizona - December 23, 2019

Nextiva (, a leading business communications company, today announced it has been named the Best Business Phone Service of 2020 by U.S. News & World Report’s 360 Reviews team. Nextiva was evaluated against eight of its industry competitors and given the top rating of 4.21 out of 5 for its overall service and its effective use of artificial intelligence for automating workflow.

Nextiva’s cloud-based business phone service is offered alongside a full suite of communications solutions. Notably, the service brings together powerful tools to manage all conversations in one place, helping users to improve their customer experience.

“Since welcoming our first customer, we’ve been passionate about powering human connections,” said Tomas Gorny, Nextiva’s CEO and co-founder. “When we started our company in 2008, we were focused on phone service. Today, with NextOS, we’re able to offer our customers more than ever before, integrating that service with features like AI and a variety of communication tools on one single platform. This award is special, as it shows that our amazing team is creating the solutions our customers need.”

Nextiva’s NextOS customer relationship management solution is the first of its kind. The platform empowers companies to deliver the best possible customer experience through the use of AI, machine learning, and smart features, effectively bringing all customer and team communications in one place. Its scalability makes it an ideal solution for both enterprises and small businesses.

For this ranking, U.S. News & World Report evaluated business phone services based on business needs, including monthly cost relative to company size, mobile app availability, and other plan features. U.S. News’ 360 Reviews team applied an unbiased methodology that includes professional ratings and reviews, business consumer ratings, and reviews and research comparing service features. Its online guide features in-depth information on choosing a phone service for businesses of different sizes and covers a range of topics, from the types of systems to call features and contact center capabilities.

To learn more about the U.S News & World Report, visit

Nextiva is a business communications company dedicated to empowering organizations to manage their communications, productivity, and customer relationships on a truly unified platform. Learn more at

U.S. News & World Report is the global leader in quality rankings that empower people to make better, more informed decisions about important issues affecting their lives. A digital news and information company focused on Education, Health, Money, Travel, Cars and Civic, provides consumer advice, rankings and analysis to serve people making complex decisions throughout all stages of life. The 360 Reviews team brings the approach to consumer guidance into a broad set of consumer product and service categories. More than 40 million people visit each month for research and guidance. Founded in 1933, U.S. News is headquartered in Washington, D.C.

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