Rainbow Ryders has been helping people check off their bucket lists since 1983. Founded in Albuquerque, N.M, Rainbow Ryders has been providing scenic hot air balloon rides year-round for tourists and locals alike, and is currently the number one rated balloon ride company in Albuquerque, Phoenix, and Colorado Springs, and the largest in the United States overall.
Rainbow Ryders began with just one balloon operating out of a home garage.
A far cry from its humble beginnings, this business has expanded to three cities with a fleet of over 20 balloons, and now serves hundreds of thousands clients per year, showing no signs of slowing down.
Lindsay Fattor, General Manager at Rainbow Ryders, says they began looking for a new phone service in 2015 as their previous phone provider didn’t allow for flexible remote work.
After researching and comparing a few companies, Rainbow Ryders settled on Nextiva as their new phone service provider.
[Call] Recording has been the number one most helpful thing. We use it more than anything to troubleshoot. Say something happened with a reservation and we need to figure out exactly what went on during the call. It’s easy to pull that call, and recordings don’t lie.