Northland Investments, Inc. is a Midwest franchise partner for over 40 quick service restaurant locations in Michigan, Indiana, and Ohio. Starting in the early 2000s, the majority of the stores are Taco Bell and multi-branded Taco Bell/KFC locations, and they are continuing to grow throughout the Midwest.
Chad Weiss is located in Grand Rapids, MI, and serves as the Director of IT for all locations.
He is responsible for everything tech related, from phones to the Point of Sale system, Internet, video cameras, and sales reports.
The process of switching was simple. Our district managers and techs were able to install the network easily, and I worked with Nextiva to stay on top of the migration, check on circuits, and more. I was able to talk to Nextiva multiple times a week to get updates, and they helped in any way that they could. With other providers, it was like we signed the contract and were told, ‘good luck’. With Nextiva there was a structure in place to make you feel comfortable.
Being hands-on in all of these areas requires him to travel between different storefronts for weeks at a time to make sure that everything is going smoothly, and each location must be handled with care.
Since joining the team in 1991, Weiss has worked with three VoIP providers.
Before Nextiva, Weiss and the restaurants faced a lot of issues, with previous providers. One of the significant points of trouble was customer service.