For Move Happy, a Los Angeles-based umbrella corporation that oversees four moving companies and serves more than 4,500 clients every year, moving goes far beyond the simple act of shipping someone’s belongings. According to Tia Aleksandrova, the company’s project manager, “We are a moving company, but we don’t see what we do as just moving things from one place to another,” she said. “We are in a customer service business. Happy clients are our highest priority. We do everything we can to ensure that the process of relocating to a new home, which can put a lot of stress on a person, is easy and stress-free, and clients have the best possible experience.”
It was this commitment to their customers that led Move Happy to begin the search for a new phone service provider in early 2018.
Previously, each of Move Happy’s subsidiary corporations used different VoIP-based phone systems.
Some had RingCentral, and others had tried Broadvoice. But none of Move Happy’s locations was satisfied with their service.
They encountered issues with slow and unresponsive dashboards, underwent challenging implementation processes, and experienced poor customer service and call quality.
None of the systems provided the level of service that Move Happy depended on to grow their business.
“Because we are in a very dynamic environment, and sometimes make changes every day, we needed a provider with a lot of support,” Aleksandrova said.
“But we were not happy with the service from our previous providers. IT was unreliable, and if we can’t connect to our own customers, we cannot achieve our goals as a business.”
We fell in love from the beginning with the portal and dashboard. We were so impressed with our Nextiva Channel Manager’s presentation. He wasn’t just coming to sell a product; he showed us that Nextiva works like a business partner who can help us, and that was very important.
Use One System to Deliver Company Goals
Move Happy first heard about Nextiva through Telergent, their IT partner, through PSI Net. According to Aleksandrova, the NextOS Portal was the first feature that piqued their interest in Nextiva.
“We fell in love from the beginning with the portal and dashboard,” she said because it looked so intuitive and easy to use.