Founded in 2011, Concordia Care Inc. is a specialty risk transfer care-coordination company that services insurers, government entities, self-ensured plan sponsors, and other managed care organizations. They aim to reduce the overall cost of quality healthcare by putting the patient first, understanding each individual patient, their needs and developing a personalized recovery plan. Concordia Care has two offices in Florida, and two in New Jersey each requiring call center capabilities.
“We take catastrophic cases, injuries in the workplace, like burns, traumatic brain injury, spinal cord injury, and we actually carve out…the clinical and financial risk and manage it here—so we’re kind of an insurance company for other insurance companies,” said Joseph Berardo, CEO of Concordia Care, Inc.
An Accommodating Phone System with Healthcare Industry Features
When the company was planning to expand in 2016, they needed a phone system that was scalable, flexible, and could provide features to accommodate the healthcare industry’s privacy requirements.
Concordia’s previous provider was a PBX solution that required ongoing maintenance and support.
The price we get with Nextiva, the flexibility, support… understanding what we could do with the Nextiva system was unbelievable, and at some point, we said, ‘let’s not compare anybody else’.
Additionally, they were reaching their limit on the number of users the phone system could handle.
As a result, they started looking for another communications provider to meet their unique needs.
Humberto Moya has been Director of IT since joining Concordia in 2015. His responsibilities include supporting operations and ensuring phones are working efficiently.
Moya began conducting research into a range of providers and found that while most offered similar features and services, many did not provide HIPAA compliance or were not serving Concordia’s geographic location needs.
HIPAA (Health Insurance Portability and Accountability Act) is a law designed to protect patients’ medical records and other health information provided to health care providers.
