UCPM is a national environmental insurance wholesaler, working with companies all over the United States. Founded in the late 1980s, UCPM has grown to have forty employees providing specialized corporate insurance for pollution.
The UCPM team is spread across the country just like their customers are – there are offices in Maryland, California, and Arizona, but there are remote employees too.
With such a geographically diverse business, a lot of internal communication is done over the phone.
Our team didn’t require a lot of training, but those who received it found it simple. They were trained by Nextiva and passed the information along. We got a great deal on our phones, and decided to use soft phones for our tech team. We were up and running quickly without any issues!
Most customers are commercial insurance agents and brokers, who also heavily rely on phone and fax for most communication.
With that combination of people using phones so often, it was imperative to find a communications provider they could depend on.